What your province, city or town offers
Programs & services
350 services from the Citizen’s Charters of 5 of the region’s 113 local governments: who each is for, what to bring, the fee and how long it takes.
Province
Category
Who it’s for
184 programs and services for everyone
| Program or service | Type | Local government | Fee | Time | |
|---|---|---|---|---|---|
| Health & medical care | |||||
| Dental Health Program ServicesGet basic dental care such as check-ups, cleaning, fillings and tooth extraction.Service · Northern Kabuntalan ₱150.00 1 Hour and 55 Minutes | Service | Northern Kabuntalan | ₱150.00 | 1 Hour and 55 Minutes | |
| Issuance of Medical Certificate for Medico - Legal, Senior Citizen, and Person with DisabilityGet a medical certificate for legal cases or for a senior citizen or PWD ID.Service · Northern Kabuntalan None 40 Minutes | Service | Northern Kabuntalan | None | 40 Minutes | |
| Issuance of Pre - Employment Medical CertificateGet a medical or health certificate for a job, school, sports or scholarship.Service · Northern Kabuntalan 40 Minutes | Service | Northern Kabuntalan | — | 40 Minutes | |
| Out - Patient Department - Medical Consultation ServicesSee a doctor for common illnesses like cough, high blood pressure or wounds and get medicines.Service · Northern Kabuntalan None 60 Minutes | Service | Northern Kabuntalan | None | 60 Minutes | |
| Responsible Parenthood and Reproductive Health ServicesGet family planning advice and your chosen method to space or limit births.Service · Northern Kabuntalan None 1 Hour and 45 Minutes | Service | Northern Kabuntalan | None | 1 Hour and 45 Minutes | |
| Provision of Emergency Medical Care and TransportCall the hotline and a rescue team gives first aid and takes the patient to hospital.Service · Maguindanao del Sur None 22 Minutes | Service | Maguindanao del Sur | None | 22 Minutes | |
| Nutrition ServicesGet nutrition counseling and nutrition program activities for your community.Service · Maguindanao del Sur None 2 Days and 1 Hour | Service | Maguindanao del Sur | None | 2 Days and 1 Hour | |
| Family Planning & Reproductive Health ServicesGet family planning advice, free contraceptives when available, and IUD or implant insertion and removal.Service · Cotabato City Free, except P 50.00 physical examination fee for IUD and Implanon insertion and removal | Service | Cotabato City | Free, except P 50.00 physical examination fee for IUD and Implanon insertion and removal | — | |
| Health CertificateGet a health certificate after your laboratory results come back.Service · Cotabato City P 50.00 5 minutes | Service | Cotabato City | P 50.00 | 5 minutes | |
| Request for FoggingHave an area fogged to kill mosquitoes and other pests.Service · Cotabato City P 675.00 / 1,000 sq.m. 5 minutes | Service | Cotabato City | P 675.00 / 1,000 sq.m. | 5 minutes | |
| Request for MistingHave an area misted to control mosquitoes and other pests.Service · Cotabato City P 2,000.00 / 1,000 sq.m. 5 minutes | Service | Cotabato City | P 2,000.00 / 1,000 sq.m. | 5 minutes | |
| Request for Water SamplingHave your water source sampled for safety testing.Service · Cotabato City P 800.00 5 minutes | Service | Cotabato City | P 800.00 | 5 minutes | |
| Dental ServicesGet dental check-ups, tooth extraction, fillings, cleaning, dental X-rays and certificates.Service · Cotabato City P 50.00 to P 700.00 (e.g. consultation P 50.00, tooth extraction P 200.00); see the schedule of fees | Service | Cotabato City | P 50.00 to P 700.00 (e.g. consultation P 50.00, tooth extraction P 200.00); see the schedule of fees | — | |
| Laboratory ServicesGet urine, stool, blood tests, X-rays and ultrasound done at the city health laboratory.Service · Cotabato City P 50.00 to P 900.00 plus reading fee for X-ray and ultrasound; see the schedule of fees | Service | Cotabato City | P 50.00 to P 900.00 plus reading fee for X-ray and ultrasound; see the schedule of fees | — | |
| Emergency Clinic ServicesGet emergency consultation, first aid, minor surgery, or referral to a hospital.Service · Cotabato City P 10.00 to P 650.00 depending on the procedure (e.g. wound dressing P 50.00, ECG P 400.00) | Service | Cotabato City | P 10.00 to P 650.00 depending on the procedure (e.g. wound dressing P 50.00, ECG P 400.00) | — | |
| Medical Emergency ResponseA medical emergency team is sent to emergencies and disasters within 15 minutes of a call.Service · Cotabato City Within 15 minutes upon receipt of info | Service | Cotabato City | — | Within 15 minutes upon receipt of info | |
| Ambulance ServicesGet an ambulance ride to a hospital, free within the city.Service · Cotabato City Free within the city; P200.00 to P2,300.00 outside the city depending on distance | Service | Cotabato City | Free within the city; P200.00 to P2,300.00 outside the city depending on distance | — | |
| Standby Medic or AmbulanceRequest medics or an ambulance on standby for your event or activity.Service · Cotabato City None | Service | Cotabato City | None | — | |
| Cash & social assistance | |||||
| Disaster Rehabilitation and RecoveryCommunities hit by disaster get damage assessment, materials and help to rebuild.Service · Northern Kabuntalan None 3 Days | Service | Northern Kabuntalan | None | 3 Days | |
| Disaster ResponsePeople affected by a disaster get quick help, including food and non-food relief goods.Service · Northern Kabuntalan None 2 Days and 5 Hours | Service | Northern Kabuntalan | None | 2 Days and 5 Hours | |
| Provision of Food and Non-Food Items to Victims of Calamities or Other Disaster-Related IncidentsFamilies hit by fighting, fire, floods or other disasters get food, relief goods and family kits.Service · Maguindanao del Sur None 3 Days and 9 Minutes | Service | Maguindanao del Sur | None | 3 Days and 9 Minutes | |
| Burial RequestApproval to bury a loved one at the city cemetery.Service · Cotabato City 100.00 (burial fee) 48 minutes | Service | Cotabato City | 100.00 (burial fee) | 48 minutes | |
| Public Customer Assistance – Transportation DiscountGet a Mayor's endorsement for a transportation discount.Service · Cotabato City None 37 minutes | Service | Cotabato City | None | 37 minutes | |
| Farming & fishing | |||||
| Issuance of Veterinary Health Certificate for Transport of Pet AnimalsPet owners get the health certificate needed to travel with or ship their pets.Service · Maguindanao del Sur ₱200.00 (1 to 200 heads) 16 Minutes | Service | Maguindanao del Sur | ₱200.00 (1 to 200 heads) | 16 Minutes | |
| Anti-Rabies (Walk-In)Bring your dog or cat for a free anti-rabies shot and vaccination card.Service · Maguindanao del Sur None 3 Hours and 14 Minutes | Service | Maguindanao del Sur | None | 3 Hours and 14 Minutes | |
| Anti-Rabies (House to House/Barangay)Vets visit your barangay to give free anti-rabies shots to pets.Service · Maguindanao del Sur None 7 Days, 3 Hours and 11 Minutes | Service | Maguindanao del Sur | None | 7 Days, 3 Hours and 11 Minutes | |
| Animal Disease Surveillance (Blood Collection of Animals)Get blood and other samples from your animals tested for diseases like African swine fever.Service · Maguindanao del Sur None 2 days, 2 hours and 36 Minutes | Service | Maguindanao del Sur | None | 2 days, 2 hours and 36 Minutes | |
| Animal Welfare Services/Castration/Spaying/Minor Surgeries for Dogs and Cats (Walk-In)Get your dog or cat spayed, castrated or given minor surgery for free.Service · Maguindanao del Sur None 1 hour and 6 Minutes | Service | Maguindanao del Sur | None | 1 hour and 6 Minutes | |
| Veterinary (Animal Health)Get an animal health certificate or permit for your pet or livestock.Service · Cotabato City Php 50.00 27 minutes | Service | Cotabato City | Php 50.00 | 27 minutes | |
| Animal Impounding and Depopulation ProgramGet back your impounded animal from the city pound after paying the fine.Service · Cotabato City Php 500.00 fine 31 minutes | Service | Cotabato City | Php 500.00 fine | 31 minutes | |
| Operation of Halal SlaughterhouseHave your cattle, carabao, goats or sheep slaughtered the halal way and inspected as fit to eat.Service · Cotabato City P970.00/head (cow), P1,070.00/head (carabao), P233.00/head (goat/sheep) 10 hours and 32 minutes | Service | Cotabato City | P970.00/head (cow), P1,070.00/head (carabao), P233.00/head (goat/sheep) | 10 hours and 32 minutes | |
| Operation of Hog SlaughterhouseHave your hogs slaughtered, inspected, cleaned and delivered to market stalls.Service · Cotabato City 649.25 per head 4 hours and 18 minutes | Service | Cotabato City | 649.25 per head | 4 hours and 18 minutes | |
| Legal help & protection | |||||
| Legal Advise and Other Legal ServicesWalk in and get free legal advice from the Provincial Legal Officer.Service · Maguindanao del Sur None 2 Hours and 10 Minutes | Service | Maguindanao del Sur | None | 2 Hours and 10 Minutes | |
| Administering Oath and Preparation of AffidavitsHave an affidavit or other legal document prepared and sworn for free.Service · Maguindanao del Sur None 1 Hour, 16 Minutes and 30 seconds | Service | Maguindanao del Sur | None | 1 Hour, 16 Minutes and 30 seconds | |
| Notarization of Affidavits and Other Legal DocumentsHave affidavits, deeds and other legal documents notarized at low cost, especially for poor residents.Service · Cotabato City Php 50.00–500.00 for most documents; deeds and contracts 1% or Php 1,000.00, whichever is higher | Service | Cotabato City | Php 50.00–500.00 for most documents; deeds and contracts 1% or Php 1,000.00, whichever is higher | — | |
| Legal Assistance (Particularly on Human Rights Victims)Get free legal advice and counseling from the City Legal Officer, especially if your rights were violated.Service · Cotabato City | Service | Cotabato City | — | — | |
| Business & cooperatives | |||||
| Pre-Registration Seminar (PRS) and Issuance of PRS CertificateGroups forming a cooperative attend the required pre-registration seminar and get a certificate.Service · Cotabato City None 3 working days | Service | Cotabato City | None | 3 working days | |
| Permits, licences & accreditation | |||||
| Zoning Clearance ApplicationGet zoning or locational clearance for a business, building, or land subdivision.Service · Lamitan Temporary use permit: zoning certification fee P100.00, locational clearance P200.00. Building permit: zoning certification, location clearance and land use and zoning fees 1.00; coe x 0.01%; 200.00. Subdivision: subdivision fee P100, development permit P200, preliminary approval zoning certification fee P220 | Service | Lamitan | Temporary use permit: zoning certification fee P100.00, locational clearance P200.00. Building permit: zoning certification, location clearance and land use and zoning fees 1.00; coe x 0.01%; 200.00. Subdivision: subdivision fee P100, development permit P200, preliminary approval zoning certification fee P220 | — | |
| Processing of Building PermitGet a building permit approved before constructing a building.Service · Lamitan According to NBC fee | Service | Lamitan | According to NBC fee | — | |
| Securing Mayor’s ClearanceGet a mayor's clearance for a firearms license or job application.Service · Lamitan P50.00 | Service | Lamitan | P50.00 | — | |
| Issuance of Mayor's ClearanceGet a clearance stating you have no pending case with the Office of the Mayor.Service · Northern Kabuntalan ₱100.00 12 Minutes | Service | Northern Kabuntalan | ₱100.00 | 12 Minutes | |
| Issuance of Mayor's PermitGet the Mayor's Permit you need to open a business, build or do other regulated work.Service · Northern Kabuntalan Based on the computation of the BPLD and MEO 12 Minutes | Service | Northern Kabuntalan | Based on the computation of the BPLD and MEO | 12 Minutes | |
| Issuance of Special PermitGet a special permit from the Mayor to hold an activity or for another purpose.Service · Northern Kabuntalan None 9 Minutes | Service | Northern Kabuntalan | None | 9 Minutes | |
| Issuance of Building & Electrical PermitGet the permit you need before building, renovating or wiring a structure.Service · Northern Kabuntalan Based on the National Building Code of the Philippines (PD 1096) 40 Minutes | Service | Northern Kabuntalan | Based on the National Building Code of the Philippines (PD 1096) | 40 Minutes | |
| Issuance of Demolition PermitGet the permit you need before tearing down all or part of a building.Service · Northern Kabuntalan Based on the National Building Code of the Philippines (PD 1096) 40 Minutes | Service | Northern Kabuntalan | Based on the National Building Code of the Philippines (PD 1096) | 40 Minutes | |
| Issuance of Fencing PermitGet the permit you need before building a fence on your property.Service · Northern Kabuntalan Based on the National Building Code of the Philippines (PD 1096) 40 Minutes | Service | Northern Kabuntalan | Based on the National Building Code of the Philippines (PD 1096) | 40 Minutes | |
| Issuance of Occupancy PermitGet the permit that lets you use or move into a newly finished building.Service · Northern Kabuntalan Based on the National Building Code of the Philippines (PD 1096) 40 Minutes | Service | Northern Kabuntalan | Based on the National Building Code of the Philippines (PD 1096) | 40 Minutes | |
| Issuance of Decision of Zoning Clearance for Building PermitGet zoning clearance that your planned building or expansion is allowed on the site.Service · Northern Kabuntalan Computation prescribed by the Housing and Land Use Regulatory Board (HLURB) 5 days and 18 minutes | Service | Northern Kabuntalan | Computation prescribed by the Housing and Land Use Regulatory Board (HLURB) | 5 days and 18 minutes | |
| Accreditation of CSOCivil society groups and NGOs apply to be accredited by the provincial board.Service · Maguindanao del Sur None 30 Days | Service | Maguindanao del Sur | None | 30 Days | |
| Issuance of Zoning (Locational) Clearance for Building PermitThe zoning clearance you need before getting a building permit.Service · Cotabato City See the schedule of fees 2 hours 40 minutes | Service | Cotabato City | See the schedule of fees | 2 hours 40 minutes | |
| Evaluation, Processing and Request for Approval of Preliminary Subdivision Development Plan (PSDP) - Simple/Complex SubdivisionApproval of a preliminary plan to turn your land into a subdivision.Service · Cotabato City Zoning fee Php25.00 per hectare; subdivision fee Php250.00 per hectare (or a fraction thereof) 3 days and 50 minutes | Service | Cotabato City | Zoning fee Php25.00 per hectare; subdivision fee Php250.00 per hectare (or a fraction thereof) | 3 days and 50 minutes | |
| Evaluation, Processing and Request for Approval of Development PermitApproval of a development permit so you can build your subdivision project.Service · Cotabato City Inspection fee Php1,000.00/ha; final approval & development permit Php2,000.00/ha, regardless of density 6 days and 10 minutes | Service | Cotabato City | Inspection fee Php1,000.00/ha; final approval & development permit Php2,000.00/ha, regardless of density | 6 days and 10 minutes | |
| Sanitary Endorsement for Building PermitGet the health office's sanitary endorsement needed for your building permit application.Service · Cotabato City P 750.00 (Commercial); P 675.00 (Residential) 5 minutes | Service | Cotabato City | P 750.00 (Commercial); P 675.00 (Residential) | 5 minutes | |
| Exhumation PermitGet a permit to dig up and move the remains of a buried person.Service · Cotabato City P 675.00 5 minutes | Service | Cotabato City | P 675.00 | 5 minutes | |
| Burial PermitGet the permit needed to bury a deceased family member.Service · Cotabato City P 50.00 5 minutes | Service | Cotabato City | P 50.00 | 5 minutes | |
| Transfer of Cadaver PermitGet a permit to transport a deceased person's body.Service · Cotabato City P 675.00 5 minutes | Service | Cotabato City | P 675.00 | 5 minutes | |
| Certificate of Water PotabilityGet a certificate that your water is safe to drink.Service · Cotabato City P 300.00 5 minutes | Service | Cotabato City | P 300.00 | 5 minutes | |
| Building PermitGet the permit you need before building, renovating, moving or demolishing any building or structure.Service · Cotabato City Per the National Building Code (PD 1096) and the Revised Revenue Code of Cotabato City 14 days and 15 Minutes | Service | Cotabato City | Per the National Building Code (PD 1096) and the Revised Revenue Code of Cotabato City | 14 days and 15 Minutes | |
| Certificate of OccupancyGet the certificate that lets you occupy a finished building after it passes the safety inspection.Service · Cotabato City See the Revised Revenue Code of Cotabato City 3 Days 1 hour and 15 minutes | Service | Cotabato City | See the Revised Revenue Code of Cotabato City | 3 Days 1 hour and 15 minutes | |
| Release of Confiscated Driver's LicenseGet back a driver's license taken by traffic enforcers after paying the penalty and attending the seminar.Service · Cotabato City Corresponding penalty (paid at the Office of the City Treasury) 10 minutes | Service | Cotabato City | Corresponding penalty (paid at the Office of the City Treasury) | 10 minutes | |
| City Number Coding Scheme Exempt StickerApply for a sticker that exempts your vehicle from the city number coding scheme.Service · Cotabato City 2 to 3 hours | Service | Cotabato City | — | 2 to 3 hours | |
| Public Customer Assistance – Burial Permits (Public Cemeteries)Get a permit to bury a loved one in a government-owned public cemetery.Service · Cotabato City None 37 minutes | Service | Cotabato City | None | 37 minutes | |
| Mayor's ClearanceGet a Mayor's clearance for local jobs, AFP/PNP enlistment, passports, travel abroad or marriage.Service · Cotabato City None 35 minutes | Service | Cotabato City | None | 35 minutes | |
| Mayor's Clearance for Securing Firearms LicenseGet the Mayor's clearance you need when applying for a firearms license.Service · Cotabato City None 35 minutes | Service | Cotabato City | None | 35 minutes | |
| Permit to Conduct Motorcade/Parade/Mass or Group Gatherings and Other Miscellaneous PermitsGet a permit before holding a motorcade, parade, rally or other group gathering in the city.Service · Cotabato City None, except fees for motorcades/parades promoting concerts and fund-raising activities 37 minutes | Service | Cotabato City | None, except fees for motorcades/parades promoting concerts and fund-raising activities | 37 minutes | |
| Documents & records | |||||
| Securing certified true copy of tax declarations, landholding or no improvementsGet a certified copy of a tax declaration or a landholding or no-improvement certification.Service · Lamitan P50.00 per request | Service | Lamitan | P50.00 per request | — | |
| Annotating or cancelling bail bonds on tax declaration’s & verifying status of real property tax assessment on tax mapGet a bail bond annotated or cancelled on a tax declaration, or find property on the tax map.Service · Lamitan | Service | Lamitan | — | — | |
| Registration of Birth, Marriage, Death Correction of entries under R.A. 9048Register a birth, marriage or death, correct civil registry entries, or get certified copies.Service · Lamitan Birth P80.00; Death P80.00; Marriage License P100.00; Certified True Copy P80.00; Attachment P40.00; Authentication P30.00; Legitimation P70.00 | Service | Lamitan | Birth P80.00; Death P80.00; Marriage License P100.00; Certified True Copy P80.00; Attachment P40.00; Authentication P30.00; Legitimation P70.00 | — | |
| Medical CertificatesGet a medical certificate after a physical examination by the physician on duty.Service · Lanao del Sur | Service | Lanao del Sur | — | — | |
| Application for Marriage LicenseCouples apply for the license they need to marry, valid for 120 days anywhere in the Philippines.Service · Northern Kabuntalan See the schedule of fees (₱2.00 to ₱300.00 per item) 11 Days and 50 Minutes | Service | Northern Kabuntalan | See the schedule of fees (₱2.00 to ₱300.00 per item) | 11 Days and 50 Minutes | |
| Registration of Certificate of Live Birth (Timely)Register a baby's birth within 30 days and get the registered birth certificate.Service · Northern Kabuntalan ₱80.00 33 Minutes | Service | Northern Kabuntalan | ₱80.00 | 33 Minutes | |
| Registration of Certificate of Live Birth (Delayed)Register a birth reported more than 30 days late and get the registered birth certificate.Service · Northern Kabuntalan ₱130.00 10 Days and 40 Minutes | Service | Northern Kabuntalan | ₱130.00 | 10 Days and 40 Minutes | |
| Registration of Certificate of Death (Timely)Register a death within 30 days and get the registered death certificate and burial permit.Service · Northern Kabuntalan ₱130.00 38 Minutes | Service | Northern Kabuntalan | ₱130.00 | 38 Minutes | |
| Registration of Certificate of Death (Delayed)Register a death reported more than 30 days late and get the registered death certificate.Service · Northern Kabuntalan ₱180.00 10 Days and 38 Minutes | Service | Northern Kabuntalan | ₱180.00 | 10 Days and 38 Minutes | |
| Registration of Certificate of Marriage (Timely)Register a marriage within 30 days and get the registered marriage certificate.Service · Northern Kabuntalan ₱80.00 38 Minutes | Service | Northern Kabuntalan | ₱80.00 | 38 Minutes | |
| Registration of Certificate of Marriage (Delayed)Register a marriage reported more than 30 days late and get the registered marriage certificate.Service · Northern Kabuntalan ₱130.00 10 Days and 38 Minutes | Service | Northern Kabuntalan | ₱130.00 | 10 Days and 38 Minutes | |
| Application for Change of First Name under RA 9048Petition to change your first name or nickname in civil registry records without going to court.Service · Northern Kabuntalan ₱3,000.00 14 Days, 1 Hour and 3 Minutes | Service | Northern Kabuntalan | ₱3,000.00 | 14 Days, 1 Hour and 3 Minutes | |
| Application for Correction of Clerical Error under RA 9048Petition to fix a typing or clerical error in a civil registry record without going to court.Service · Northern Kabuntalan ₱1,000.00 14 Days and 58 Minutes | Service | Northern Kabuntalan | ₱1,000.00 | 14 Days and 58 Minutes | |
| Application for Correction of Clerical Error under RA 10172 (Change of Sex/ Day and or Month of Birth)Petition to correct the sex or the day or month of birth on a birth record without court.Service · Northern Kabuntalan ₱3,000.00 14 Days and 1 Hour | Service | Northern Kabuntalan | ₱3,000.00 | 14 Days and 1 Hour | |
| Issuance of Certificate of Exact Location of PropertyGet a certificate stating the exact location of your property based on assessor records.Service · Northern Kabuntalan ₱80.00 26 Minutes | Service | Northern Kabuntalan | ₱80.00 | 26 Minutes | |
| Issuance of Certificate of No Improvement or with improvementGet a certificate stating whether your land has recorded buildings or other improvements.Service · Northern Kabuntalan ₱80.00 21 Minutes | Service | Northern Kabuntalan | ₱80.00 | 21 Minutes | |
| Issuance of True Copy of Tax DeclarationGet an updated true copy of your property's tax declaration showing its market and assessed value.Service · Northern Kabuntalan ₱80.00 18 Minutes | Service | Northern Kabuntalan | ₱80.00 | 18 Minutes | |
| Transfer of Ownership of Tax DeclarationMove a property's tax declaration into the new owner's name after a sale or transfer.Service · Northern Kabuntalan ₱25.00 transfer fee; ₱300.00 standard fine and additional fines based on assessed value 52 Minutes | Service | Northern Kabuntalan | ₱25.00 transfer fee; ₱300.00 standard fine and additional fines based on assessed value | 52 Minutes | |
| Issuance of Death CertificateHave the health officer review and sign the death certificate of someone who died in town.Service · Northern Kabuntalan None 25 Minutes | Service | Northern Kabuntalan | None | 25 Minutes | |
| Request for Issuance of New Tax DeclarationGet a new tax declaration after buying property or adding a building or machinery.Service · Maguindanao del Sur None 35 Minutes | Service | Maguindanao del Sur | None | 35 Minutes | |
| Annotation of Mortgages/Bail Bond/Liens or Its Cancellation to the Field Appraisal and Assessment Sheet (FAAS) and Tax Declaration (TD)Have a mortgage, bail bond or lien, or its cancellation, recorded on your property's tax declaration.Service · Maguindanao del Sur 56 Minutes | Service | Maguindanao del Sur | — | 56 Minutes | |
| Pre-Marriage CounsellingA pre-marriage counselling session and certificate couples need for a marriage licence.Service · Cotabato City P50.00 4 hours 1 minute | Service | Cotabato City | P50.00 | 4 hours 1 minute | |
| Receiving of CorrespondencesSubmit a request, protest or complaint letter to the City Treasurer and get a response.Service · Cotabato City None 5 hours and 22 minutes | Service | Cotabato City | None | 5 hours and 22 minutes | |
| Issuance of Certificate of AppearanceA certificate showing you appeared at the City Treasurer's office.Service · Cotabato City None 10 minutes | Service | Cotabato City | None | 10 minutes | |
| Certification of Photocopy of Official Receipts Issued by This Office as True CopyA certified true copy of an official receipt the City Treasurer issued you.Service · Cotabato City P30.00 10 minutes | Service | Cotabato City | P30.00 | 10 minutes | |
| Retrieval of Office Records for ReferenceGet a certified true copy of a record kept by the city environment office.Service · Cotabato City None 23 minutes | Service | Cotabato City | None | 23 minutes | |
| Issuance of Certificate of Zoning ClassificationA certificate stating the zoning classification of your land.Service · Cotabato City Php20.00 to Php35.00, depending on land area 30 minutes | Service | Cotabato City | Php20.00 to Php35.00, depending on land area | 30 minutes | |
| Issuance of Certified Copy/ies of DocumentsGet certified copies of documents kept by the city's general services records office.Service · Cotabato City None 17 Minutes | Service | Cotabato City | None | 17 Minutes | |
| Certificate of Appearance and Certificate of Completion for On-the-Job Trainings (OJTs)Get a certificate of appearance for your visit, or an OJT completion certificate after training.Service · Cotabato City None 51 minutes | Service | Cotabato City | None | 51 minutes | |
| Tax Mapping Verification, Certifications and Map CopiesVerify a property's exact location and owner, get boundary or road right-of-way certificates, and map copies.Service · Cotabato City P 50.00 to P 300.00 depending on the request (e.g. RROW certification P 50.00, boundary certification P 100.00); see the schedule of fees 10 to 15 minutes per item | Service | Cotabato City | P 50.00 to P 300.00 depending on the request (e.g. RROW certification P 50.00, boundary certification P 100.00); see the schedule of fees | 10 to 15 minutes per item | |
| Certified True Copy of Tax DeclarationGet a certified true copy of your property's tax declaration.Service · Cotabato City Php 30.00/RPU | Service | Cotabato City | Php 30.00/RPU | — | |
| Certified Photocopy of Tax DeclarationGet a certified photocopy of an older tax declaration from the records books.Service · Cotabato City P 25.00/RPU | Service | Cotabato City | P 25.00/RPU | — | |
| Certification of Property With or Without Improvement/sGet a certificate stating whether your property has buildings or other improvements.Service · Cotabato City P 25.00/Certificate | Service | Cotabato City | P 25.00/Certificate | — | |
| Certification of Total Land HoldingsGet a certificate listing all land declared under an owner's name, including for estate tax.Service · Cotabato City P 25.00/certificate | Service | Cotabato City | P 25.00/certificate | — | |
| Certification of No Land/Property HoldingsGet a certificate that no land or property is declared under a person's name.Service · Cotabato City P 25.00/certificate | Service | Cotabato City | P 25.00/certificate | — | |
| Certification of No RecordGet a certificate that the assessor has no record for a titled property.Service · Cotabato City P 25.00/certificate | Service | Cotabato City | P 25.00/certificate | — | |
| Annotation of MortgageHave a property mortgage noted on its tax declaration.Service · Cotabato City P 60.00/RPU | Service | Cotabato City | P 60.00/RPU | — | |
| History AssessmentGet copies tracing a property's past tax declarations and assessments.Service · Cotabato City P 10.00/revision | Service | Cotabato City | P 10.00/revision | — | |
| Public Customer Assistance – Certifications for Various PurposesRequest a certification from the Mayor's Office for your stated purpose.Service · Cotabato City None 37 minutes | Service | Cotabato City | None | 37 minutes | |
| Public Customer Assistance – Authentication of Various Official RecordsHave official city records authenticated by the Mayor's Office.Service · Cotabato City None 37 minutes | Service | Cotabato City | None | 37 minutes | |
| Certificate of Good Moral CharacterGet a certificate from the Mayor's Office stating you have good moral character.Service · Cotabato City None 35 minutes | Service | Cotabato City | None | 35 minutes | |
| Authenticated Photocopy of Ordinance and/or Resolution and Other Related DocumentsGet certified copies of city ordinances, resolutions and related documents.Service · Cotabato City None 60 minutes | Service | Cotabato City | None | 60 minutes | |
| Request for Copies of Transcribed Minutes of the Proceedings of Committee HearingGet copies of the transcribed minutes of city council committee hearings.Service · Cotabato City None 50 minutes | Service | Cotabato City | None | 50 minutes | |
| Taxes, fees & payments | |||||
| Cancellation, Revision or Correction of AssessmentsHave the assessment on your real property cancelled, revised or corrected.Service · Lamitan | Service | Lamitan | — | — | |
| Securing Assessment for a new building or machinery and real properties declared for the first timeGet a new tax declaration for a new building, machinery or first-time declared property.Service · Lamitan | Service | Lamitan | — | — | |
| Payment of Real Property TaxPay your yearly real property tax and get an official receipt.Service · Lanao del Sur Basic (1% of the Assessed Value); SEF (1% of the Assessed Value) | Service | Lanao del Sur | Basic (1% of the Assessed Value); SEF (1% of the Assessed Value) | — | |
| Payment of Transfer TaxPay the transfer tax when property ownership changes hands.Service · Lanao del Sur 50% of 1% of the Market Value or amount of sale whichever is higher; 25% Surcharge, 2% interest/mo. not to exceed 72% (after 2 mos. grace period) 37 minutes | Service | Lanao del Sur | 50% of 1% of the Market Value or amount of sale whichever is higher; 25% Surcharge, 2% interest/mo. not to exceed 72% (after 2 mos. grace period) | 37 minutes | |
| Issuance of Community Tax Certificate (Cedula)Pay your community tax and get your cedula, often needed for permits and documents.Service · Northern Kabuntalan ₱35.00 basic community tax, plus an amount based on salary or income 4 Minutes | Service | Northern Kabuntalan | ₱35.00 basic community tax, plus an amount based on salary or income | 4 Minutes | |
| Issuance of Official Receipts on Building Permit Fees and other FeesPay building permit, zoning, bid document or correction fees and get an official receipt.Service · Northern Kabuntalan Based on the computation of respective offices 3 Minutes | Service | Northern Kabuntalan | Based on the computation of respective offices | 3 Minutes | |
| Issuance of Official Receipts on Mayor's Clearance FeesPay the Mayor's Clearance fee and get an official receipt.Service · Northern Kabuntalan ₱80.00 3 Minutes | Service | Northern Kabuntalan | ₱80.00 | 3 Minutes | |
| Issuance of Official Receipts on Other TransactionsPay other dues, such as professional tax or barangay fund transfers, and get an official receipt.Service · Northern Kabuntalan See the schedule of fees (e.g. Professional Tax Receipt ₱330.00, Occupation/Calling Fee ₱287.00) 3 Minutes | Service | Northern Kabuntalan | See the schedule of fees (e.g. Professional Tax Receipt ₱330.00, Occupation/Calling Fee ₱287.00) | 3 Minutes | |
| Issuance of Official Receipts on Police Clearance FeesPay the police clearance fee and get an official receipt.Service · Northern Kabuntalan ₱350.00 3 Minutes | Service | Northern Kabuntalan | ₱350.00 | 3 Minutes | |
| Issuance of Official Receipts on Real Property TaxesPay real property tax on your land or building and get an official receipt.Service · Northern Kabuntalan ₱80.00; tax based on Real Property Tax Billing 3 Minutes | Service | Northern Kabuntalan | ₱80.00; tax based on Real Property Tax Billing | 3 Minutes | |
| Appraisal and Assessment of New discovery of (Land, Building and Machinery)Have newly declared land, buildings or machinery inspected, valued and given a tax declaration.Service · Northern Kabuntalan ₱75.00 1 Hour & 54 Minutes | Service | Northern Kabuntalan | ₱75.00 | 1 Hour & 54 Minutes | |
| Re-assessment of Land, Building and MachineryAsk to have your land, building or machinery re-inspected and its assessed value updated.Service · Northern Kabuntalan ₱75.00 1 Hour and 37 Minutes | Service | Northern Kabuntalan | ₱75.00 | 1 Hour and 37 Minutes | |
| Inspection Collection of Real Property Tax (Basic & SEF)Pay the yearly tax on your land, building or machinery and get a tax clearance.Service · Maguindanao del Sur 1% basic tax and 1% SEF tax on the assessed value; ₱150.00 for a tax clearance 32 Minutes | Service | Maguindanao del Sur | 1% basic tax and 1% SEF tax on the assessed value; ₱150.00 for a tax clearance | 32 Minutes | |
| Collection of Transfer TaxPay the tax due when land or property is sold, donated or otherwise transferred.Service · Maguindanao del Sur 60% of 1% of the market value or cost of sale/donation, whichever is higher 12 minutes | Service | Maguindanao del Sur | 60% of 1% of the market value or cost of sale/donation, whichever is higher | 12 minutes | |
| Collection of Other Fees and ChargesPay fees for certifications, authentications, veterinary health certificates and loan documents.Service · Maguindanao del Sur ₱100.00 each for certification, authentication, veterinary health certificate or loan documents 15 Minutes | Service | Maguindanao del Sur | ₱100.00 each for certification, authentication, veterinary health certificate or loan documents | 15 Minutes | |
| Issuance of Community Tax Certificate-IndividualGet your personal community tax certificate (cedula).Service · Cotabato City Annual basic community tax of PHP5 plus PHP1 for every PHP 1,000 of income; additional tax not exceeding PHP 5,000 6 minutes | Service | Cotabato City | Annual basic community tax of PHP5 plus PHP1 for every PHP 1,000 of income; additional tax not exceeding PHP 5,000 | 6 minutes | |
| Receipt of Payment of Real Property Transfer TaxPay the tax due when land or property changes owner by sale, donation or inheritance.Service · Cotabato City 75% of 1% of the total consideration involved in the acquisition of the property or fair market value, whichever is higher 8 minutes | Service | Cotabato City | 75% of 1% of the total consideration involved in the acquisition of the property or fair market value, whichever is higher | 8 minutes | |
| Receipt of Payment of Real Property TaxesPay the yearly tax on your land, building or machinery and get an official receipt.Service · Cotabato City Amount reflected in the Statement of Account or 1.125% [RPT=Basic (Assessed Value x Tax Rate) + SEF (Assessed Value x 1%)] 4 minutes | Service | Cotabato City | Amount reflected in the Statement of Account or 1.125% [RPT=Basic (Assessed Value x Tax Rate) + SEF (Assessed Value x 1%)] | 4 minutes | |
| Issuance of Real Property Tax ClearanceA clearance proving the real property taxes on your property are fully paid.Service · Cotabato City PHP30 Tax Declaration; PHP50 per Clearance; PHP50 Security Seal 23 minutes | Service | Cotabato City | PHP30 Tax Declaration; PHP50 per Clearance; PHP50 Security Seal | 23 minutes | |
| Real Property Tax- Current/DelinquentFind out how much current or overdue property tax you owe and pay it.Service · Cotabato City None 9 minutes | Service | Cotabato City | None | 9 minutes | |
| Real Property Tax CreditA tax credit certificate when you paid property tax twice or by mistake.Service · Cotabato City None 7 days and 3 minutes | Service | Cotabato City | None | 7 days and 3 minutes | |
| Order of Payment for Violation Under City Ordinance No. 4203Settle the fine for an environment citation ticket under City Ordinance No. 4203.Service · Cotabato City See the schedule of fines/penalties under Ordinance 4203 26 minutes | Service | Cotabato City | See the schedule of fines/penalties under Ordinance 4203 | 26 minutes | |
| Transfer of Real Property Ownership, Consolidation/Subdivision and Revision of AssessmentTransfer a property's tax declaration to a new owner, or update it after subdivision or consolidation.Service · Cotabato City None at the Assessor's Office; transfer tax and any administrative fine are paid at the City Treasury Office 26 minutes | Service | Cotabato City | None at the Assessor's Office; transfer tax and any administrative fine are paid at the City Treasury Office | 26 minutes | |
| Assessment or Re-assessment of Real Property (New Buildings, Machinery and Improvements)Have a new building, machine or improvement assessed, or a property re-assessed or cancelled, for tax.Service · Cotabato City None 3 hours and 3 minutes | Service | Cotabato City | None | 3 hours and 3 minutes | |
| Venues, libraries & public information | |||||
| Written Communications Tracking SystemSubmit a letter to the Governor and have it tracked, endorsed or referred to the right office.Service · Lanao del Sur None | Service | Lanao del Sur | None | — | |
| Information Assistance ServicesFill out a form at the front desk and meet the Governor if available.Service · Lanao del Sur None 7 Minutes | Service | Lanao del Sur | None | 7 Minutes | |
| Venue ReservationsReserve a provincial venue for your event.Service · Lanao del Sur None | Service | Lanao del Sur | None | — | |
| Scheduling of Photo/Video CoverageRequest a provincial photographer and videographer to cover your event.Service · Lanao del Sur 30 minutes | Service | Lanao del Sur | — | 30 minutes | |
| Request of Photos and Video ClipsGet copies of the province's photos and video clips on your own storage device.Service · Lanao del Sur 2 hours | Service | Lanao del Sur | — | 2 hours | |
| Request for Tarpaulin DesignGet a tarpaulin layout designed by the Provincial Information Office.Service · Lanao del Sur 1 week | Service | Lanao del Sur | — | 1 week | |
| Request for Information, Education and Communication (IEC Design)Get information and education materials designed by the Provincial Information Office.Service · Lanao del Sur 1 week | Service | Lanao del Sur | — | 1 week | |
| Request for Programme DesignGet an event programme designed by the Provincial Information Office.Service · Lanao del Sur 1 week | Service | Lanao del Sur | — | 1 week | |
| Request for Publication of ArticlesHave your article edited and published by the Provincial Information Office.Service · Lanao del Sur 1 hour | Service | Lanao del Sur | — | 1 hour | |
| Request for Information Dissemination via 2-Way RadioHave an announcement checked and broadcast over the province's 2-way radio.Service · Lanao del Sur 1 hour | Service | Lanao del Sur | — | 1 hour | |
| Assistance to Visitor/TransactorGet a visitor's tag and entry to the Provincial Capitol after signing the logbook.Service · Lanao del Sur None 20 Seconds | Service | Lanao del Sur | None | 20 Seconds | |
| Assistance to Parking or Traffic Arrangement inside @ Outskirt of Capitol (i.e. Vehicular Incident inside A.O.R.)Get help with parking, traffic or a vehicle incident at the Capitol, including mediation and settlement.Service · Lanao del Sur None 2 Days | Service | Lanao del Sur | None | 2 Days | |
| Assistance to Owner of Lost and Found Article(s)Report or claim a lost or found item at the Provincial Capitol.Service · Lanao del Sur None 3 Minutes (found); 1 Day (lost) | Service | Lanao del Sur | None | 3 Minutes (found); 1 Day (lost) | |
| Security Assistance to the Handling of Amicable Settlement (Rido-Family Feud) and Social Activities/ProgramsGet security guards assigned to a rido settlement or a social activity.Service · Lanao del Sur None 5 Minutes | Service | Lanao del Sur | None | 5 Minutes | |
| Complaint for Theft, Robbery and Other Unlawful Acts Committed inside the AOR (Capitol)File a complaint about theft or other crimes at the Capitol and have it investigated.Service · Lanao del Sur None 2 Days | Service | Lanao del Sur | None | 2 Days | |
| Request for the Use of Gov't. Equipments and Facilities/Renting Out of FacilitiesBorrow or rent provincial facilities and equipment such as tables and chairs.Service · Lanao del Sur Rental fee (see attached rental fees on official receipt) 20 minutes | Service | Lanao del Sur | Rental fee (see attached rental fees on official receipt) | 20 minutes | |
| Filing of Complaints/Recommendation/FeedbackSend the town a complaint, suggestion or feedback about any of its services and get a response.Service · Northern Kabuntalan None 8 Hours and 47 Minutes | Service | Northern Kabuntalan | None | 8 Hours and 47 Minutes | |
| Request for the use of LGU FacilitiesBorrow or use municipal facilities for your activity.Service · Northern Kabuntalan None 10 Minutes | Service | Northern Kabuntalan | None | 10 Minutes | |
| Disaster Preparedness Orientation/TrainingYour community gets risk mapping, a disaster plan and training to prepare for emergencies.Service · Northern Kabuntalan None 4 Days | Service | Northern Kabuntalan | None | 4 Days | |
| Population Data And Information Management ServicesRequest population data and information about the town from the population office.Service · Northern Kabuntalan None 5 Minutes | Service | Northern Kabuntalan | None | 5 Minutes | |
| Provision of Standby Medic and FiretruckAsk for a medic team and fire truck to stand by at your event.Service · Maguindanao del Sur None 38 Minutes | Service | Maguindanao del Sur | None | 38 Minutes | |
| Provision of Technical Assistance to Conduct Training on Disaster Risk Reduction and Management (DRRM)Ask the province to train your group in disaster preparedness, first aid and basic life support.Service · Maguindanao del Sur None 11 Days and 17 Minutes | Service | Maguindanao del Sur | None | 11 Days and 17 Minutes | |
| Lease of Heavy EquipmentsRent the province's excavators, dump trucks, graders, cranes or buses for your project.Service · Maguindanao del Sur ₱6,000.00 to ₱19,320.00 depending on the equipment; see the schedule of fees 2 Days 8 Hours and 15 Minutes | Service | Maguindanao del Sur | ₱6,000.00 to ₱19,320.00 depending on the equipment; see the schedule of fees | 2 Days 8 Hours and 15 Minutes | |
| Request for Tourism-Related Inquiries and InitiativesBring your tourism question, plan or proposal to the province for review and support.Service · Maguindanao del Sur None 25 Minutes | Service | Maguindanao del Sur | None | 25 Minutes | |
| Request for Tourist Attraction AssessmentAsk the province to assess a place as a tourist attraction.Service · Maguindanao del Sur None 1 Day and 20 Minutes | Service | Maguindanao del Sur | None | 1 Day and 20 Minutes | |
| Request for Tourism Information Assistance Center (TIAC) VisitVisit the tourism center and museum for a guided tour and travel information.Service · Maguindanao del Sur None 55 Minutes | Service | Maguindanao del Sur | None | 55 Minutes | |
| Request for Performing Arts EnsembleBook the province's music and dance performers for your event.Service · Maguindanao del Sur None 1 Day, 1 Hour and 35 Minutes | Service | Maguindanao del Sur | None | 1 Day, 1 Hour and 35 Minutes | |
| Accommodate Inquiries on Tourism/Cultural Activities of the ProvinceAsk about and get the schedule of the province's tourism and cultural activities.Service · Maguindanao del Sur None 15 Minutes | Service | Maguindanao del Sur | None | 15 Minutes | |
| Request for Tour Guiding Services to Historical Places in the ProvinceGet a guided tour of historical places in the province.Service · Maguindanao del Sur None 1 Day and 28 Minutes | Service | Maguindanao del Sur | None | 1 Day and 28 Minutes | |
| Request to Needed Services (Administrative Division)Send a letter asking the city environment office for a service and get it acted on.Service · Cotabato City None 23 minutes | Service | Cotabato City | None | 23 minutes | |
| Barrowing of Office Equipment / ItemBorrow equipment or items from the city environment office.Service · Cotabato City None 1 hour and 2 minutes | Service | Cotabato City | None | 1 hour and 2 minutes | |
| Special Collection for Special GarbageRequest a special trip to collect bulky or unusual garbage from your place.Service · Cotabato City 1 hour and 40 minutes | Service | Cotabato City | — | 1 hour and 40 minutes | |
| Regular Garbage Collection ScheduleCity garbage trucks collect daily by area, 4:00 A.M.–10:00 A.M. and 9:00 P.M.–3:00 A.M.Service · Cotabato City | Service | Cotabato City | — | — | |
| Request for Needed Services (Environment & Natural Resources Division)Ask for tree planting, clean-up drives or water and air checks, or file an environmental complaint.Service · Cotabato City None 1 hour and 14 minutes | Service | Cotabato City | None | 1 hour and 14 minutes | |
| Release of Socio-Economic Profile of Cotabato CityA printed or emailed copy of the city's socio-economic profile.Service · Cotabato City None 3 days | Service | Cotabato City | None | 3 days | |
| Release of Planning Documents of City Government of CotabatoA printed or emailed copy of the city's land use, development and other plans.Service · Cotabato City None 3 days | Service | Cotabato City | None | 3 days | |
| Attendance to Sanitation ComplaintsReport sanitation problems such as unsafe water, toilets or garbage for inspection.Service · Cotabato City | Service | Cotabato City | — | — | |
| Various Request (General Services)Ask the general services office for technical help or support you need.Service · Cotabato City None 8 Minutes | Service | Cotabato City | None | 8 Minutes | |
| Illumination and Tube Replacement of Streetlights and City ParksReport busted streetlights or request new ones so the city repairs or installs them.Service · Cotabato City None 3 days and 20 minutes | Service | Cotabato City | None | 3 days and 20 minutes | |
| Sound System with Tables and ChairsBorrow the city's sound system, tables and chairs, set up for your event.Service · Cotabato City None 39 minutes | Service | Cotabato City | None | 39 minutes | |
| Preparation of Plans and Program of WorkGet city engineers to prepare plans and cost estimates for schools, barangay halls, roads and other projects.Service · Cotabato City None 16 days and 12 minutes | Service | Cotabato City | None | 16 days and 12 minutes | |
| Maintaining Drainage Systems and Other InfrastructureAsk the city to clean drainage, repair roads, potholes, manholes and government buildings, or do demolition work.Service · Cotabato City None 1 Day and 15 minutes | Service | Cotabato City | None | 1 Day and 15 minutes | |
| Request for Trainings/Orientation and DrillsRequest disaster preparedness training, orientation or drills for your group, school or office.Service · Cotabato City None | Service | Cotabato City | None | — | |
| Rescue and Emergency ResponseCall the emergency hotline to get a rescue team sent to your emergency.Service · Cotabato City None | Service | Cotabato City | None | — | |
| Security and Traffic Assistance for ActivitiesRequest security and traffic help for your motorcade, parade, reunion or other large activity.Service · Cotabato City 2 to 3 hours | Service | Cotabato City | — | 2 to 3 hours | |
| Public Safety AssistanceCall the public safety office for help with peace and order concerns.Service · Cotabato City None 15 minutes | Service | Cotabato City | None | 15 minutes | |
| Receiving of Documents (Invitations, Courtesies, Memorandum of Agreement)Submit invitations, courtesy calls or agreements to the City Administrator for action.Service · Cotabato City None 1 day and 31 minutes | Service | Cotabato City | None | 1 day and 31 minutes | |
| Feedback and Complaints MechanismFile a complaint letter and have it reviewed and sent to the right city office.Service · Cotabato City 1 day and 30 minutes | Service | Cotabato City | — | 1 day and 30 minutes | |
| Request for Coverage (Photos, Videos, and Livestream)Ask the city information office to cover your event with photos, videos or a livestream.Service · Cotabato City None 1 day | Service | Cotabato City | None | 1 day | |
| Processing of Complaints and FeedbackSend complaints or feedback about city services by letter, form or Facebook.Service · Cotabato City None 1 hour | Service | Cotabato City | None | 1 hour | |
| Use of Government FacilitiesBorrow city venues like the City Plaza or Social Hall, the sound system or the city bus.Service · Cotabato City None 1 hour and 4 minutes | Service | Cotabato City | None | 1 hour and 4 minutes | |
| For government offices & LGUs | |||||
| Requesting the Preparation of Plans and Programs of WorkAsk city engineers to prepare plans, estimates and programs of work for roads, drainage or buildings.Service · Lamitan | Service | Lamitan | — | — | |
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