What your province, city or town offers
Programs & services
350 services from the Citizen’s Charters of 5 of the region’s 113 local governments: who each is for, what to bring, the fee and how long it takes.
Province
Category
Who it’s for
58 programs and services in Venues, libraries & public information
| Program or service | Type | Local government | Fee | Time | |
|---|---|---|---|---|---|
| Written Communications Tracking SystemSubmit a letter to the Governor and have it tracked, endorsed or referred to the right office.Service · Lanao del Sur None | Service | Lanao del Sur | None | — | |
| Information Assistance ServicesFill out a form at the front desk and meet the Governor if available.Service · Lanao del Sur None 7 Minutes | Service | Lanao del Sur | None | 7 Minutes | |
| Venue ReservationsReserve a provincial venue for your event.Service · Lanao del Sur None | Service | Lanao del Sur | None | — | |
| Scheduling of Photo/Video CoverageRequest a provincial photographer and videographer to cover your event.Service · Lanao del Sur 30 minutes | Service | Lanao del Sur | — | 30 minutes | |
| Request of Photos and Video ClipsGet copies of the province's photos and video clips on your own storage device.Service · Lanao del Sur 2 hours | Service | Lanao del Sur | — | 2 hours | |
| Request for Tarpaulin DesignGet a tarpaulin layout designed by the Provincial Information Office.Service · Lanao del Sur 1 week | Service | Lanao del Sur | — | 1 week | |
| Request for Information, Education and Communication (IEC Design)Get information and education materials designed by the Provincial Information Office.Service · Lanao del Sur 1 week | Service | Lanao del Sur | — | 1 week | |
| Request for Programme DesignGet an event programme designed by the Provincial Information Office.Service · Lanao del Sur 1 week | Service | Lanao del Sur | — | 1 week | |
| Request for Publication of ArticlesHave your article edited and published by the Provincial Information Office.Service · Lanao del Sur 1 hour | Service | Lanao del Sur | — | 1 hour | |
| Request for Information Dissemination via 2-Way RadioHave an announcement checked and broadcast over the province's 2-way radio.Service · Lanao del Sur 1 hour | Service | Lanao del Sur | — | 1 hour | |
| Assistance to Visitor/TransactorGet a visitor's tag and entry to the Provincial Capitol after signing the logbook.Service · Lanao del Sur None 20 Seconds | Service | Lanao del Sur | None | 20 Seconds | |
| Assistance to Parking or Traffic Arrangement inside @ Outskirt of Capitol (i.e. Vehicular Incident inside A.O.R.)Get help with parking, traffic or a vehicle incident at the Capitol, including mediation and settlement.Service · Lanao del Sur None 2 Days | Service | Lanao del Sur | None | 2 Days | |
| Assistance to Owner of Lost and Found Article(s)Report or claim a lost or found item at the Provincial Capitol.Service · Lanao del Sur None 3 Minutes (found); 1 Day (lost) | Service | Lanao del Sur | None | 3 Minutes (found); 1 Day (lost) | |
| Security Assistance to the Handling of Amicable Settlement (Rido-Family Feud) and Social Activities/ProgramsGet security guards assigned to a rido settlement or a social activity.Service · Lanao del Sur None 5 Minutes | Service | Lanao del Sur | None | 5 Minutes | |
| Complaint for Theft, Robbery and Other Unlawful Acts Committed inside the AOR (Capitol)File a complaint about theft or other crimes at the Capitol and have it investigated.Service · Lanao del Sur None 2 Days | Service | Lanao del Sur | None | 2 Days | |
| Request for the Use of Gov't. Equipments and Facilities/Renting Out of FacilitiesBorrow or rent provincial facilities and equipment such as tables and chairs.Service · Lanao del Sur Rental fee (see attached rental fees on official receipt) 20 minutes | Service | Lanao del Sur | Rental fee (see attached rental fees on official receipt) | 20 minutes | |
| Filing of Complaints/Recommendation/FeedbackSend the town a complaint, suggestion or feedback about any of its services and get a response.Service · Northern Kabuntalan None 8 Hours and 47 Minutes | Service | Northern Kabuntalan | None | 8 Hours and 47 Minutes | |
| Request for the use of LGU FacilitiesBorrow or use municipal facilities for your activity.Service · Northern Kabuntalan None 10 Minutes | Service | Northern Kabuntalan | None | 10 Minutes | |
| Disaster Preparedness Orientation/TrainingYour community gets risk mapping, a disaster plan and training to prepare for emergencies.Service · Northern Kabuntalan None 4 Days | Service | Northern Kabuntalan | None | 4 Days | |
| Population Data And Information Management ServicesRequest population data and information about the town from the population office.Service · Northern Kabuntalan None 5 Minutes | Service | Northern Kabuntalan | None | 5 Minutes | |
| Technical Assistance Rendered To Program PartnersProgram partners can invite the population office to give trainings, orientations or talks.Service · Northern Kabuntalan None 2 Days | Service | Northern Kabuntalan | None | 2 Days | |
| Provision of Standby Medic and FiretruckAsk for a medic team and fire truck to stand by at your event.Service · Maguindanao del Sur None 38 Minutes | Service | Maguindanao del Sur | None | 38 Minutes | |
| Provision of Technical Assistance to Conduct Training on Disaster Risk Reduction and Management (DRRM)Ask the province to train your group in disaster preparedness, first aid and basic life support.Service · Maguindanao del Sur None 11 Days and 17 Minutes | Service | Maguindanao del Sur | None | 11 Days and 17 Minutes | |
| Lease of Heavy EquipmentsRent the province's excavators, dump trucks, graders, cranes or buses for your project.Service · Maguindanao del Sur ₱6,000.00 to ₱19,320.00 depending on the equipment; see the schedule of fees 2 Days 8 Hours and 15 Minutes | Service | Maguindanao del Sur | ₱6,000.00 to ₱19,320.00 depending on the equipment; see the schedule of fees | 2 Days 8 Hours and 15 Minutes | |
| Request for Tourism-Related Inquiries and InitiativesBring your tourism question, plan or proposal to the province for review and support.Service · Maguindanao del Sur None 25 Minutes | Service | Maguindanao del Sur | None | 25 Minutes | |
| Request for Tourist Attraction AssessmentAsk the province to assess a place as a tourist attraction.Service · Maguindanao del Sur None 1 Day and 20 Minutes | Service | Maguindanao del Sur | None | 1 Day and 20 Minutes | |
| Request for Tourism Information Assistance Center (TIAC) VisitVisit the tourism center and museum for a guided tour and travel information.Service · Maguindanao del Sur None 55 Minutes | Service | Maguindanao del Sur | None | 55 Minutes | |
| Request for Performing Arts EnsembleBook the province's music and dance performers for your event.Service · Maguindanao del Sur None 1 Day, 1 Hour and 35 Minutes | Service | Maguindanao del Sur | None | 1 Day, 1 Hour and 35 Minutes | |
| Accommodate Inquiries on Tourism/Cultural Activities of the ProvinceAsk about and get the schedule of the province's tourism and cultural activities.Service · Maguindanao del Sur None 15 Minutes | Service | Maguindanao del Sur | None | 15 Minutes | |
| Request for Tour Guiding Services to Historical Places in the ProvinceGet a guided tour of historical places in the province.Service · Maguindanao del Sur None 1 Day and 28 Minutes | Service | Maguindanao del Sur | None | 1 Day and 28 Minutes | |
| Request to Needed Services (Administrative Division)Send a letter asking the city environment office for a service and get it acted on.Service · Cotabato City None 23 minutes | Service | Cotabato City | None | 23 minutes | |
| Barrowing of Office Equipment / ItemBorrow equipment or items from the city environment office.Service · Cotabato City None 1 hour and 2 minutes | Service | Cotabato City | None | 1 hour and 2 minutes | |
| Special Collection for Special GarbageRequest a special trip to collect bulky or unusual garbage from your place.Service · Cotabato City 1 hour and 40 minutes | Service | Cotabato City | — | 1 hour and 40 minutes | |
| Regular Garbage Collection ScheduleCity garbage trucks collect daily by area, 4:00 A.M.–10:00 A.M. and 9:00 P.M.–3:00 A.M.Service · Cotabato City | Service | Cotabato City | — | — | |
| Request for Needed Services (Environment & Natural Resources Division)Ask for tree planting, clean-up drives or water and air checks, or file an environmental complaint.Service · Cotabato City None 1 hour and 14 minutes | Service | Cotabato City | None | 1 hour and 14 minutes | |
| Release of Socio-Economic Profile of Cotabato CityA printed or emailed copy of the city's socio-economic profile.Service · Cotabato City None 3 days | Service | Cotabato City | None | 3 days | |
| Release of Planning Documents of City Government of CotabatoA printed or emailed copy of the city's land use, development and other plans.Service · Cotabato City None 3 days | Service | Cotabato City | None | 3 days | |
| Attendance to Sanitation ComplaintsReport sanitation problems such as unsafe water, toilets or garbage for inspection.Service · Cotabato City | Service | Cotabato City | — | — | |
| Various Request (General Services)Ask the general services office for technical help or support you need.Service · Cotabato City None 8 Minutes | Service | Cotabato City | None | 8 Minutes | |
| Building MaintenanceRequest repair and maintenance work on a building.Service · Cotabato City None 1 day and 35 minutes (minor repair); 3 days and 35 minutes (major repair) | Service | Cotabato City | None | 1 day and 35 minutes (minor repair); 3 days and 35 minutes (major repair) | |
| Illumination and Tube Replacement of Streetlights and City ParksReport busted streetlights or request new ones so the city repairs or installs them.Service · Cotabato City None 3 days and 20 minutes | Service | Cotabato City | None | 3 days and 20 minutes | |
| Sound System with Tables and ChairsBorrow the city's sound system, tables and chairs, set up for your event.Service · Cotabato City None 39 minutes | Service | Cotabato City | None | 39 minutes | |
| Preparation of Plans and Program of WorkGet city engineers to prepare plans and cost estimates for schools, barangay halls, roads and other projects.Service · Cotabato City None 16 days and 12 minutes | Service | Cotabato City | None | 16 days and 12 minutes | |
| Maintaining Drainage Systems and Other InfrastructureAsk the city to clean drainage, repair roads, potholes, manholes and government buildings, or do demolition work.Service · Cotabato City None 1 Day and 15 minutes | Service | Cotabato City | None | 1 Day and 15 minutes | |
| Request for Trainings/Orientation and DrillsRequest disaster preparedness training, orientation or drills for your group, school or office.Service · Cotabato City None | Service | Cotabato City | None | — | |
| Rescue and Emergency ResponseCall the emergency hotline to get a rescue team sent to your emergency.Service · Cotabato City None | Service | Cotabato City | None | — | |
| Youth Organization Registration ProgramRegister your youth or youth-serving organization with the city for easier access to youth programs.Service · Cotabato City None | Service | Cotabato City | None | — | |
| Security and Traffic Assistance for ActivitiesRequest security and traffic help for your motorcade, parade, reunion or other large activity.Service · Cotabato City 2 to 3 hours | Service | Cotabato City | — | 2 to 3 hours | |
| Deployment of Personnel to Ensure Health ProtocolBusinesses can request public safety personnel to make sure health protocols are followed.Service · Cotabato City 2 to 3 hours | Service | Cotabato City | — | 2 to 3 hours | |
| Public Safety AssistanceCall the public safety office for help with peace and order concerns.Service · Cotabato City None 15 minutes | Service | Cotabato City | None | 15 minutes | |
| Receiving of Documents (Invitations, Courtesies, Memorandum of Agreement)Submit invitations, courtesy calls or agreements to the City Administrator for action.Service · Cotabato City None 1 day and 31 minutes | Service | Cotabato City | None | 1 day and 31 minutes | |
| Feedback and Complaints MechanismFile a complaint letter and have it reviewed and sent to the right city office.Service · Cotabato City 1 day and 30 minutes | Service | Cotabato City | — | 1 day and 30 minutes | |
| Provision of Technical Assistance to the Barangays and Other Community GroupsGet help writing project proposals and training designs for your barangay or community group.Service · Cotabato City None 10 days and 35 minutes | Service | Cotabato City | None | 10 days and 35 minutes | |
| Request for Coverage (Photos, Videos, and Livestream)Ask the city information office to cover your event with photos, videos or a livestream.Service · Cotabato City None 1 day | Service | Cotabato City | None | 1 day | |
| Facilitate the Conduct of Press ConferenceAccredited media can cover the City Mayor's press conferences after showing their credentials.Service · Cotabato City None 1 hour and 30 minutes | Service | Cotabato City | None | 1 hour and 30 minutes | |
| Processing of Complaints and FeedbackSend complaints or feedback about city services by letter, form or Facebook.Service · Cotabato City None 1 hour | Service | Cotabato City | None | 1 hour | |
| Use of Government FacilitiesBorrow city venues like the City Plaza or Social Hall, the sound system or the city bus.Service · Cotabato City None 1 hour and 4 minutes | Service | Cotabato City | None | 1 hour and 4 minutes | |
| Tour GuidingRequest a city tour guide for your visit or group.Service · Cotabato City None 7 minutes | Service | Cotabato City | None | 7 minutes |
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