What the government offers, and how to get it
Programs & services
143 services and 56 programs from the Citizen’s Charters of 10 offices: who each is for, what to bring, the fee and how long it takes.
Category
Who it’s for
34 programs and services for everyone
| Program or service | Type | Office | Fee | Time | |
|---|---|---|---|---|---|
| Health & medical care | |||||
| PuroKalusugan (PK)Rural health units bring immunization, consultations, medicines and health talks to puroks in the Special Geographic Area, launched May 2026.Program · MOH | Program | MOH | — | — | |
| Health promotion with an Islamic perspectiveHealth education modules on the 7 national priority areas, written with Islamic scholars for Bangsamoro communities.Program · MOH | Program | MOH | — | — | |
| Request For Insecticide Application (Target Outdoor/Indoor Spraying)Mosquito spraying in homes, schools and public places at high risk of dengue.Service · MOH None 3 Hours, 45 Minutes | Service | MOH | None | 3 Hours, 45 Minutes | |
| Provision of Psychological First Aid (PFA), Psychosocial Support Sessions, and ReferralFree emotional support, counselling sessions and referral to mental health specialists after a crisis.Service · MOH None 1 Day, 2 Hours, 10 Minutes | Service | MOH | None | 1 Day, 2 Hours, 10 Minutes | |
| Request for the Conduct of Eye Screening and Provision of Reading GlassesFree community eye check-ups, with reading glasses for those who need them.Service · MOH None 10 Days | Service | MOH | None | 10 Days | |
| Referral of Rabies Prone Exposure Patient to ABTCsPeople bitten or scratched by animals get referred to the nearest animal bite treatment centre.Service · MOH None 30 Minutes | Service | MOH | None | 30 Minutes | |
| Housing & land | |||||
| Preliminary Qualification for Application of Housing Loan Through Pag-IBIGFirst step to apply for the ministry affordable housing program: checks whether you qualify for a Pag-IBIG housing loan.Service · MHSD None 2 hours and 15 minutes | Service | MHSD | None | 2 hours and 15 minutes | |
| Legal help & protection | |||||
| Kape, Pandesal at Usapang LegalFree legal advice and consultation, notarization and Shari'ah consultation offered at public events, such as Labor Day (May 2026) and the Civil Service anniversary (September 2026) in Cotabato City.Program · BAGO | Program | BAGO | — | — | |
| Regular Judicial and Quasi-Judicial ServicesRepresentation of the Bangsamoro Government in court, and mediation of disputes not yet filed in court.Service · BAGO None 1 hour and 20 minutes | Service | BAGO | None | 1 hour and 20 minutes | |
| Business & cooperatives | |||||
| Request to Join Promotional Events as ExhibitorLets people or small businesses with a technology, product or expertise exhibit, present or train at MOST events.Service · MOST None 3.5 working days | ServiceDraft charter | MOST | None | 3.5 working days | |
| Permits, licences & accreditation | |||||
| Request for Shipping Permit of Pet Dogs and CatsPermit to ship a pet dog or cat.Service · MAFAR None | Service | MAFAR | None | — | |
| Request for Shipping Permit of Fighting CocksPermit to ship fighting cocks.Service · MAFAR None | Service | MAFAR | None | — | |
| Application for Zoning CertificationCertifies that a project fits the land zoning, for towns without an approved land use plan or zoning ordinance.Service · MHSD PHP 216 (per schedule of fees); PHP 720 per hectare for land conversion 5 days, 2 hours and 25 minutes | Service | MHSD | PHP 216 (per schedule of fees); PHP 720 per hectare for land conversion | 5 days, 2 hours and 25 minutes | |
| Application for Locational ClearanceClearance needed before a building permit, confirming the project fits the land use plan and zoning.Service · MHSD See schedule of fees 2 days, 2 hours and 35 minutes (excluding delays for nonconforming projects or added inspections) | Service | MHSD | See schedule of fees | 2 days, 2 hours and 35 minutes (excluding delays for nonconforming projects or added inspections) | |
| Application for Registration of Homeowners AssociationsGives a homeowners or neighborhood association legal personality.Service · MHSD PHP 1,880 11 days, 4 hours and 15 minutes (excluding applicant delays) | Service | MHSD | PHP 1,880 | 11 days, 4 hours and 15 minutes (excluding applicant delays) | |
| Documents & records | |||||
| Requests for an appointment or meeting with the Chief MinisterSets up a meeting or courtesy call with the Chief Minister.Service · OCM None 4 hours, 10 minutes | Service | OCM | None | 4 hours, 10 minutes | |
| Receiving and Releasing of Official DocumentsSubmit or receive official documents at the ministry and get a stamped receiving copy.Service · MOH None 1 Hour, 25 Minutes | Service | MOH | None | 1 Hour, 25 Minutes | |
| Submission of Documents to the MinistryHand in letters, requests and other documents for the ministry and get a stamped receiving copy.Service · MFBM None 5 hours and 30 minutes | Service | MFBM | None | 5 hours and 30 minutes | |
| Request for Certified True Copy of Records/DocumentsGet a certified true copy of an official document released by the ministry.Service · MFBM None 4 hours | Service | MFBM | None | 4 hours | |
| Request for Collection, Fund Release and Other Related InformationGet reports on Bangsamoro collections and fund releases, unless confidential.Service · MFBM None 5 days | Service | MFBM | None | 5 days | |
| Venues, libraries & public information | |||||
| Bangsamoro Library and ArchivesA public library at the Bangsamoro Government Center with reference materials, book loans, computer and internet use, and printing.Program · OCM | Program | OCM | — | — | |
| Community Monitoring and Actionable Complaints Tracking System (CM-ACTS)Takes complaints from the public about BARMM infrastructure projects.Program · OCM | Program | OCM | — | — | |
| Application for Borrowers' CardA card that lets you borrow library books and materials.Service · OCM None 17 minutes | Service | OCM | None | 17 minutes | |
| Request for Reservation or Rental of the Shariff Kabunsuan Cultural Complex (SKCC)Rent of the SKCC hall (up to 450 persons) for meetings, trainings, weddings, graduations and similar events.Service · OCM PHP 3,000, excluding electricity 1 hour, 15 minutes | Service | OCM | PHP 3,000, excluding electricity | 1 hour, 15 minutes | |
| Request for Use of Conference Rooms and Covered CourtBook a ministry conference room or the covered court for a meeting, training or event.Service · MOH None 10 Minutes | Service | MOH | None | 10 Minutes | |
| Request for Training Center ReservationBooking of MAFAR training center rooms and halls.Service · MAFAR PHP 120 per head (accommodation); PHP 2,500 per training (hall and equipment) | Service | MAFAR | PHP 120 per head (accommodation); PHP 2,500 per training (hall and equipment) | — | |
| Request for Programs, Projects, and Services InformationGives the public brochures and information on MOST programs and refers them to the right division.Service · MOST None 4 hours, 10 minutes | ServiceDraft charter | MOST | None | 4 hours, 10 minutes | |
| Babae, Usap Tayo!Radio, TV and social media program on women's rights and gender equality.Program · BWC | Program | BWC | — | — | |
| 18-Day Campaign to End Violence Against WomenYearly campaign from November 25 to December 12 against violence against women.Program · BWC | Program | BWC | — | — | |
| For suppliers & contractors | |||||
| Payment of ClaimsGet paid by cheque for approved transactions with the Ministry of Health.Service · MOH None 7 Hours, 27 Minutes | Service | MOH | None | 7 Hours, 27 Minutes | |
| For government offices & LGUs | |||||
| Health facility building and upgradingBuilds and equips barangay health stations and rural health units, renovates hospitals, and provides land and sea ambulances.Program · MOH | Program | MOH | — | — | |
| Request for Legal OpinionLegal opinion on matters brought by BARMM offices.Service · BAGO None 15 days and 40 minutes | Service | BAGO | None | 15 days and 40 minutes | |
| Request for Legal ConsultationLegal advice on matters involving the interest of the Bangsamoro Government.Service · BAGO None 4 days, 3 hours and 30 minutes | Service | BAGO | None | 4 days, 3 hours and 30 minutes | |
| Request for the Review of Contracts, Agreements and Other Legal Documents of the Chief MinisterReview of MOAs, MOUs, executive orders and other documents for the Chief Minister and ministers.Service · BAGO None 15 days and 40 minutes | Service | BAGO | None | 15 days and 40 minutes | |
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