{"dataset":"Programs and services","table":"Services","source":{"label":"The offices’ and local governments’ Citizen’s Charters","href":"https://betterbarmm.com/services"},"licence":"CC BY 4.0","generatedAt":"2026-10-27T08:11:19.387Z","columns":[{"name":"provider","type":"text","description":"The office or local government offering it"},{"name":"provider_kind","type":"text","description":"Regional office, or the kind of local government"},{"name":"service","type":"text","description":"Service name as the charter prints it"},{"name":"summary","type":"text","description":"What it is, in ordinary words"},{"name":"category","type":"text","description":"Category"},{"name":"for","type":"list","description":"Who it is for, semicolon-separated"},{"name":"requirements","type":"list","description":"What to bring, semicolon-separated"},{"name":"fee","type":"text","description":"Fee as the charter gives it"},{"name":"time","type":"text","description":"Processing time as the charter gives it"},{"name":"where","type":"text","description":"Where to apply"},{"name":"source","type":"url","description":"The charter it is read from"}],"rows":[{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Request for Medical Assistance (AMBaG)","summary":"Cash help toward a hospital bill, paid through an endorsement letter to the hospital.","category":"health","for":"patients; families-in-need; senior-citizens; persons-with-disability; children; women","requirements":"Request form (from the AMBaG desk officer); Medical abstract (from the partner hospital); Final hospital bill or charge slip (from the partner hospital); Proof of identity","fee":"None","time":"17 minutes","where":"AMBaG Office, 3rd Floor, Door No. 4, Alnor Building 2, Sinsuat Avenue, Cotabato City (0917-803-9295)","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Request for Medical Assistance for billing above PhP10,000.00 (AMBaG)","summary":"Medical help for hospital bills larger than PHP 10,000.","category":"health","for":"patients; families-in-need; senior-citizens; persons-with-disability","requirements":"Request form; Medical abstract; Final hospital bill or charge slip; Letter of request addressed to the Chief Minister; Proof of identity","fee":"None","time":"58 minutes","where":"AMBaG Office, 3rd Floor, Door No. 4, Alnor Building 2, Sinsuat Avenue, Cotabato City","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Mobile Health Care Clinic","summary":"Free check-ups, basic dental and prenatal care, and medicines when available.","category":"health","for":"patients; families-in-need","requirements":"Government-issued ID or any document showing the patient's name","fee":"None","time":"1 hour","where":"Marawi Rehabilitation Program - Program Management Office","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Request for Emergency Care thru Lake Ambulance and for Post-Life Care for Deceased Persons thru Lake/Land Cadaver Transport","summary":"Lake ambulance for patients and lake or land transport for the dead in Lanao del Sur, with priority for displaced persons.","category":"health","for":"patients; families-in-need","requirements":"Government-issued ID or any document showing the name of the patient or deceased, if available; Medical history records, if available (lake ambulance)","fee":"None","time":null,"where":"MRP-PMO, 1st Floor, Hanes Building, Panggao Saduc, Marawi City (hotline 0912-441-0991)","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Request for Relief Assistance Program / Ayuda aLAy sa Bangsamoro (ALAB)","summary":"Food packs, hygiene kits, kitchen wares and emergency kits for poor or disaster- and conflict-hit communities not yet helped by other agencies.","category":"assistance","for":"families-in-need; local-governments","requirements":"Request letter to the Project Manager stating the type and quantity of help and the number of affected communities, with a contact number; Photo of the affected area (for emergency requests); Photo of the beneficiaries; Photocopy of the requester's valid ID; Valid ID of the beneficiary at release","fee":"None","time":"36 minutes to file; 3 days and 5 minutes for approval","where":"Project TABANG Humanitarian Services Component, ND Avenue, Cotabato City ((064) 557-3914)","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Health Services Assistance and Welfare Maintenance","summary":"Medicines, hygiene kits, food packs, feeding programs and free medical and dental services for isolated areas named by health units.","category":"health","for":"patients; local-governments","requirements":"Rural health units: endorsement letter from the Ministry of Health; Non-health facilities: request letter; Walk-in clients: prescription; Approval from the Health Unit Head or Project Manager","fee":"None","time":"17 minutes","where":"Project TABANG Health Component, ND Avenue, Poblacion III, Cotabato City","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Request for Referral/Endorsement for Medical Assistance/'Balik Probinsiya' Assistance","summary":"A referral letter for medical aid or help to return home, for poor or crisis-hit people from BARMM who are in Metro Manila.","category":"assistance","for":"families-in-need; patients; travellers","requirements":"Request letter; Certificate of indigency or social case study report; Medical or clinical abstract (for medical aid); Laboratory request or prescription (for medical aid)","fee":"None","time":"30 minutes","where":"Direct Community Service, Bangsamoro Liaison Office in Metro Manila","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Application for Borrowers' Card","summary":"A card that lets you borrow library books and materials.","category":"community","for":"students; teachers; researchers; everyone","requirements":"Any valid ID (student, company, government, or a parent's or guardian's ID for minors); Membership form","fee":"None","time":"17 minutes","where":"Bangsamoro Library and Archives - Readers' Service","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Request for Reservation or Rental of the Shariff Kabunsuan Cultural Complex (SKCC)","summary":"Rent of the SKCC hall (up to 450 persons) for meetings, trainings, weddings, graduations and similar events.","category":"community","for":"everyone; businesses","requirements":"Request or endorsement letter (2 original copies); Supporting documents, if any","fee":"PHP 3,000, excluding electricity","time":"1 hour, 15 minutes","where":"Administrative Management Services - General Services Division","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Office of the Chief Minister","provider_kind":"Regional office","service":"Requests for an appointment or meeting with the Chief Minister","summary":"Sets up a meeting or courtesy call with the Chief Minister.","category":"requests","for":"everyone","requirements":"Request letter addressed to the Chief Minister","fee":"None","time":"4 hours, 10 minutes","where":"Office of the Chief of Staff - Social Appointment Division","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Use of Conference Rooms and Covered Court","summary":"Book a ministry conference room or the covered court for a meeting, training or event.","category":"community","for":"everyone","requirements":"Request letter (from the requesting client); Duly accomplished booking form (from the General Services Section)","fee":"None","time":"10 Minutes","where":"General Services Section","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Receiving and Releasing of Official Documents","summary":"Submit or receive official documents at the ministry and get a stamped receiving copy.","category":"requests","for":"everyone","requirements":"Documents for releasing/receiving, 1 original copy and 1 photocopy (from the requesting client)","fee":"None","time":"1 Hour, 25 Minutes","where":"Records Section, Administrative Division","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Payment of Claims","summary":"Get paid by cheque for approved transactions with the Ministry of Health.","category":"suppliers","for":"everyone","requirements":"Disbursement Voucher (DV), 4 original copies (from the end-user); Obligation Request and Status (ORS), 3 original copies (from the end-user); Supporting documents per COA Circular No. 2012-001, RA 9184 and other issuances for the transaction (from the Procurement, Supply, Personnel or General Services Section, or the end-user); Justification, if applicable; Government valid ID, for cheque releasing (from the end-user/payee); For release to a second person: Special Power of Attorney, government valid IDs of principal and representative, and authorization letter","fee":"None","time":"7 Hours, 27 Minutes","where":"Finance Division","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Schedule Delivery of Supplies","summary":"Suppliers get an approved date and time to deliver goods to the ministry.","category":"suppliers","for":"businesses","requirements":"Request for Schedule of Delivery (RSD) Form (from the Supply Section); Contract or Purchase Order with pertinent attachments (from the Procurement Section); Notice to Proceed (from the Procurement Section)","fee":"None","time":"2 Hours, 30 Minutes","where":"Supply Section","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Inspection and Acceptance of Supplies Delivered","summary":"Suppliers get delivered goods inspected and accepted, with an Inspection and Acceptance Report for payment.","category":"suppliers","for":"businesses","requirements":"Approved Request for Schedule of Delivery (RSD) Form (from the Supply Section); Contract or Purchase Order with corresponding attachments (from the Procurement Section); Original copy of dealer's/supplier's invoices showing quantity, description, unit and total value, signed by the dealer or authorized representative (from the supplier); Delivery receipt (from the supplier); Warranty security (from the supplier); For equipment: tax receipts from the Bureau of Customs or BIR showing exact specifications and/or serial number (from the supplier); Certificate of product registration from FDA (from the supplier); Certificate of good manufacturing practices from FDA (from the supplier); Batch release certificate from FDA (from the supplier); If the supplier is not the manufacturer, certification from the manufacturer that the supplier is an authorized distributor/dealer (from the supplier); License to Operate from FDA with list of sources (from the supplier); Delivery receipt/invoice bearing lot numbers and expiry dates of the drugs and medicines (from the supplier)","fee":"None","time":"1 Hour, 45 Minutes","where":"Supply Section","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Issuance of Permit to Construct","summary":"Health facilities get a permit before building, expanding or renovating a hospital or clinic.","category":"permits","for":"businesses","requirements":"Accomplished Application Form for Permit to Construct a Health Facility (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Letter of intent for new and existing health facility, with background and scope of the project (from the requesting health facility); For new health facility (new government general hospitals, private hospitals below 100 authorized beds): approved Certificate of Need (from the MOH Regional Office); Proof of registration of name of health facility: DTI/SEC registration with Articles of Incorporation and By-Laws for private facility (from DTI/SEC), Enabling Act/Board Resolution for government facility (from the Local Government Unit), or CDA registration with Articles of Cooperation and By-Laws (from the Cooperative Development Authority); 3 sets of site development plans and architectural floor plans in blueprint 20 x 30, signed and sealed by an architect/engineer (from private/government practitioners); For expansion/renovation: latest approved Permit to Construct and approved floor plan with latest copy of LTO/COA (from the requesting health facility), and floor plan showing proposed changes (from an engineer/architect); Feasibility study, for non-hospital-based dialysis clinic only (from the requesting health facility)","fee":"Refer to Health Facility Schedule of Fees; ₱1,000.00 to ₱3,000.00 depending on facility type","time":"11 Days, 2 Hours, 20 Minutes","where":"Health Regulation Division","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Issuance of Initial License to Operate/ Certificate of Registration of Regulated Health Facility","summary":"New hospitals, clinics, laboratories and other health facilities get their first licence to operate.","category":"permits","for":"businesses","requirements":"Application Form 1 (for initial and renewal) (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Acknowledgement, notarized (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Accomplished Health Facility Self-Assessment Tool (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Health Facility Geographic Form (geographic coordinates), required for initial/new application (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Mayor's Business Permit, for private facility (from the Local Government Unit); DTI / SEC Registration, for private facility (from the Securities and Exchange Commission Office / Department of Trade and Industry); Approved Permit to Construct (PTC) for initial/new application or facility with changes, expansion, renovation and alteration, if applicable (from the requesting health facility); For Birthing Home: notarized MOAs with an OB-GYNE, a Pediatrician, a higher-level facility for referral and a licensed ambulance (with photocopy of driver's license and photo of ambulance) (from the requesting health facility); filled-up Registration Form of Patient Transport Vehicle (PTV) (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); For Infirmary: notarized MOAs with an OB-GYNE, a Pediatrician, a higher-level facility for referral and a licensed ambulance (from the requesting health facility); filled-up PTV Registration Form (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); updated Fire Certificate (from the Bureau of Fire Protection); updated Water Analysis Certificate (from a water laboratory); Health Certificate for dietary personnel (from a medical doctor); PIDSR Certificate (from the Integrated Provincial Hospital Office); EDPMS Compliance, if applicable (from the EDPMS Coordinator, Ministry of Health); For Level 1 Hospital: notarized MOAs with an OB-GYNE, a Pediatrician, Medicine, a Surgeon and an Anaesthesiologist (from the requesting health facility); updated Fire Certificate (from the Bureau of Fire Protection); updated Water Analysis Certificate (from a water laboratory); Health Certificate for dietary personnel (from a medical doctor); PIDSR Certificate (from the Integrated Provincial Hospital Office); EDPMS Compliance, if applicable (from the EDPMS Coordinator, Ministry of Health); For Clinical Laboratory, if applicable: application as Head of Facility signed by the Pathologist (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); notarized MOA with a Pathologist (from the requesting health facility); Certificate of Online Polio Laboratory Containment Survey (from labcontainmentsurvey.com); photocopy of EQAS Certificate for Parasitology, Hematology, Clinical Chemistry and Serology (from nkti.gov.ph, ritm.gov.ph, lcp.gov.ph or nrlshsaccl.com.ph); For Blood Service, if applicable: application as Head of Blood Collecting Unit / Blood Station signed by the Head and notarized Self-Assessment Tool (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Certificate of Inclusion in the Regional Blood Services Network (from the Regional Voluntary Blood Services Program, Ministry of Health); For Ambulance, if applicable: filled-up and notarized Self-Assessment Tool for Ambulance (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); For Medical X-ray Facility, if applicable: photocopy of Certificate of Compliance / Acknowledgement Letter (from the Food and Drug Administration); For Pharmacy, if applicable: photocopy of Recommendation Letter / Acknowledgement Letter (from the Food and Drug Administration)","fee":"Refer to Health Facility Schedule of Fees; varies by facility type (e.g. Birthing Home ₱4,500.00, Infirmary ₱6,000.00, Level 1 Hospital ₱6,500.00), plus cash bonds for DATRC, drug testing labs and MFOWS","time":"16 Days, 3 Hours, 5 Minutes","where":"Health Regulation Division","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Renewal of License to Operate/ Certificate of Registration of Regulated Health Facility","summary":"Licensed health facilities renew their licence to operate each validity period.","category":"permits","for":"businesses","requirements":"Application Form 1 (renewal) (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Acknowledgement, notarized (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Accomplished Health Facility Self-Assessment Tool (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Health Facility Geographic Form (geographic coordinates), required for initial/new application (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Mayor's Business Permit, for private facility (from the Local Government Unit); DTI / SEC Registration, for private facility (from the Securities and Exchange Commission Office / Department of Trade and Industry); Approved Permit to Construct (PTC) for initial/new application or facility with changes, expansion, renovation and alteration, if applicable (from the requesting health facility); For Birthing Home: notarized MOAs with an OB-GYNE, a Pediatrician, a higher-level facility for referral and a licensed ambulance (with photocopy of driver's license and photo of ambulance) (from the requesting health facility); Birthing Statistical Report, submitted online annually January–March of the next year (from the requesting health facility); filled-up Registration Form of Patient Transport Vehicle (PTV) (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); For Infirmary: notarized MOAs with an OB-GYNE, a Pediatrician, a higher-level facility for referral and a licensed ambulance (from the requesting health facility); filled-up PTV Registration Form (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); updated Fire Certificate (from the Bureau of Fire Protection); updated Water Analysis Certificate (from a water laboratory); Health Certificate for dietary personnel (from a medical doctor); PIDSR Certificate (from the Integrated Provincial Hospital Office); EDPMS Compliance, if applicable (from the EDPMS Coordinator, Ministry of Health); For Level 1 Hospital: notarized MOAs with an OB-GYNE, a Pediatrician, Medicine, a Surgeon and an Anaesthesiologist (from the requesting health facility); updated Fire Certificate (from the Bureau of Fire Protection); updated Water Analysis Certificate (from a water laboratory); Health Certificate for dietary personnel (from a medical doctor); PIDSR Certificate (from the Integrated Provincial Hospital Office); EDPMS Compliance, if applicable (from the EDPMS Coordinator, Ministry of Health); For Clinical Laboratory, if applicable: application as Head of Facility signed by the Pathologist (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); notarized MOA with a Pathologist (from the requesting health facility); Certificate of Online Polio Laboratory Containment Survey (from labcontainmentsurvey.com); photocopy of EQAS Certificate for Parasitology, Hematology, Clinical Chemistry and Serology (from nkti.gov.ph, ritm.gov.ph, lcp.gov.ph or nrlshsaccl.com.ph); For Blood Service, if applicable: application as Head of Blood Collecting Unit / Blood Station signed by the Head and notarized Self-Assessment Tool (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Certificate of Inclusion in the Regional Blood Services Network (from the Regional Voluntary Blood Services Program, Ministry of Health); For Ambulance, if applicable: filled-up and notarized Self-Assessment Tool for Ambulance (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); For Medical X-ray Facility, if applicable: photocopy of Certificate of Compliance / Acknowledgement Letter (from the Food and Drug Administration); For Pharmacy, if applicable: photocopy of Recommendation Letter / Acknowledgement Letter (from the Food and Drug Administration)","fee":"Refer to Health Facility Schedule of Fees; varies by facility type (e.g. Birthing Home ₱3,000.00, Infirmary ₱6,000.00, Level 1 Hospital ₱6,000.00); 10% discount if filed 1 October to 30 November; 100% surcharge if expired up to 3 months","time":"15 Days, 3 Hours, 25 Minutes","where":"Health Regulation Division","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Remote Collection Permit for Clinical Laboratories","summary":"Licensed clinical laboratories get a 2-week permit to collect specimens off-site within 100 km.","category":"permits","for":"businesses","requirements":"Accomplished application form (downloadable from www.hfsrb.doh.gov.ph or the MOH Health Regulation Division Office); Letter of request signed by the Head of the Clinical Laboratory, with facility name and MOH-LTO number, address, date, time and venue of collection, estimated number of clients, specimens to be collected and list of personnel (from the requesting health facility); Notarized Memorandum of Agreement or contract between the contracting parties (from the requesting health facility); Technical or operational procedures for remote collection, including specimen handling and transportation (from the requesting health facility); List of laboratory supplies/equipment including transport materials (from the requesting health facility)","fee":"₱500.00 x number of sites","time":"3 Days, 3 Hours, 15 Minutes","where":"Health Regulation Division","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Renewal of Registration of Licensed Embalmers and Licensed Massage Therapists","summary":"Licensed embalmers and massage therapists renew their yearly registration and ID.","category":"permits","for":"workers","requirements":"Renewal application form (from the MOH Health Regulation Division Office); 1 original copy of Professional Tax Receipt (from the Local Government Unit); 1 original copy of Resident Certificate (from the Local Government Unit); 1 photocopy of medical certificate with chest X-ray (from any government physician); 1 original copy of valid ID (SSS, DFA, LGU-issued, DSWD, barangay, NBI, PAG-IBIG, PhilHealth, COMELEC or LTO); CEE/CEUE Certification of Credit Units Earned, 30 units (from an accredited training institution); 1 photocopy of Certificate of Registration (from the Committee on Embalmers/Undertaker); Recent ID pictures: 1 pc 1x1 and 2 pcs 2x2 (from any photo studio); Category I, practicing professional: employer's certificate/business permit (from the applicant's employer); Category II, non-practicing professional: authorization letter stating the professional is not practicing but wants to stay in the registry (from the requesting party)","fee":"₱250.00; penalty ₱83.33 per year","time":"4 Days, 2 Hours, 35 Minutes","where":"Health Regulation Division","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Validation of Drug Test Kits","summary":"Licensed drug testing laboratories get newly bought drug test kits checked and validated.","category":"permits","for":"businesses","requirements":"Drug Testing Kit Validation Form (from the IDTOMIS website); Used drug testing kits with drug test results (from the requesting health facility); Newly procured drug testing kits (from an FDA-approved drug testing kit supplier); Return of at least 50% of used kits from the previous DTK balance (from the requesting health facility)","fee":"None","time":"4 Hours, 35 Minutes","where":"Health Regulation Division","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Electronic Drug Price Monitoring System (EDPMS) Account Registration","summary":"Drugstores and drug establishments get an account to report medicine prices online.","category":"permits","for":"businesses","requirements":"Company Registration Form, Service Request Form and online form (from the EDPMS website: https://edpms.doh.gov.ph); FDA License to Operate (from the FDA e-services portal: https://eservices.fda.gov.ph)","fee":"None","time":"5 Days","where":"Pharmaceutical Unit","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Electronic Drug Price Monitoring System (EDPMS) Account Revalidation","summary":"Drugstores renew their medicine price reporting account each year.","category":"permits","for":"businesses","requirements":"Accomplished EDPMS Service Request Form (from the EDPMS website: https://edpms.doh.gov.ph); FDA License to Operate (from the FDA e-services portal: https://eservices.fda.gov.ph)","fee":"None","time":"35 Minutes","where":"Pharmaceutical Unit","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Certificate of Compliance (COC) in Electronic Drug Price Monitoring System (EDPMS)","summary":"Drugstores get a certificate showing they comply with medicine price reporting rules.","category":"permits","for":"businesses","requirements":"Letter of request addressed to the Minister of Health, through the Regional Drug Price Monitoring Officer (from the requesting party)","fee":"None","time":"3 Days","where":"Pharmaceutical Unit","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Unified Pricing Certification in Electronic Drug Price Monitoring System (EDPMS)","summary":"Drugstore chains with the same prices in all branches report once for every branch.","category":"permits","for":"businesses","requirements":"Individual account registration of branches (from the EDPMS website: https://edpms.doh.gov.ph); FDA License to Operate (from the FDA e-services portal: https://eservices.fda.gov.ph); Notarized sworn statement of unified pricing, with list of registered branches attached","fee":"None","time":"19 Days","where":"Pharmaceutical Unit","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Change of Name/Address of the Establishment in Electronic Drug Price Monitoring System (EDPMS)","summary":"Drugstores update their business name or address in the medicine price reporting system.","category":"permits","for":"businesses","requirements":"Accomplished EDPMS Service Request Form (from the EDPMS website: https://edpms.doh.gov.ph); Old License to Operate (from the FDA e-services portal: https://eservices.fda.gov.ph); New License to Operate (from the FDA e-services portal: https://eservices.fda.gov.ph)","fee":"None","time":"2 Days","where":"Pharmaceutical Unit","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Issuance of Notice to Proceed","summary":"Winning contractors get the formal go-signal to start work on a ministry project.","category":"suppliers","for":"businesses","requirements":"Copy of Notice of Award (from the contractor); Copy of notarized Contract of Agreement (from the contractor); Pre-construction/As-stake Survey of Site Certification (from the Infra-Construction and Equipment Section); Copy of Deed of Donation or copy of land title, for new sites (from the end-user/project recipient or HFDD)","fee":"None","time":"1 Hour, 5 Minutes","where":"Health Facility Development Division","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Pre-construction/As-stake Survey of Site Certification","summary":"Contractors get a project site surveyed and certified ready for construction.","category":"suppliers","for":"businesses","requirements":"Request letter addressed to the HFDD Chief, attention Infra-Construction & Equipment Section head (from the contractor); Accomplished and signed Pre-construction/As-stake Survey of Site Certification Form (from the Infra-Construction & Equipment Section); Copy of Deed of Donation or copy of land title, for new sites (from the Office of the HFDD Division Chief)","fee":"None","time":"17 Days, 1 Hour, 26 Minutes","where":"Infra-Construction & Equipment Section, Health Facility Development Division (HFDD)","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Site Inspection and Issuance of Inspection Report and Statement of Work Accomplished","summary":"Contractors get project work inspected and certified so they can bill for payment.","category":"suppliers","for":"businesses","requirements":"For 1st progress billing: request letter addressed to the Minister, attention HFDD Chief (from the contractor); For 1st progress billing: copy of Building Permit and, if applicable, Demolition Permit (from city or local building officials); For 1st progress billing: copy of approved and signed Gantt Chart and PERT-CPM (from the contractor); For 1st progress billing: copy of construction methodology (from the contractor); For 1st progress billing: copy of MOLE-approved construction health and safety program (from the contractor); For 1st progress billing: copy of Deed of Donation or land title, for new sites (from the Office of the HFDD Division Chief); For other progress billing and final billing: request letter addressed to the HFDD Chief, attention Infra-Construction & Equipment Section head (from the contractor); For warranty-end inspection/retention payment: request letter addressed to the HFDD Chief, attention Infra-Construction & Equipment Section head (from the contractor), and Certificate of Completion (from the Office of the HFDD Division Chief)","fee":"None","time":"14 Days, 2 Hour, 6 Minutes","where":"Infra-Construction & Equipment Section, Health Facility Development Division (HFDD), Bureau of Operation","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Issuance of Certificate of Completion and/or Acceptance","summary":"Contractors get a certificate that their project or delivery is complete and accepted.","category":"suppliers","for":"businesses","requirements":"For Certificate of Completion: signed and approved final inspection report with geotagged photos (from the Infra-Construction & Equipment Section); For Certificate of Completion: signed and approved Statement of Work Accomplished (from the Infra-Construction & Equipment Section); For Certificate of Completion: approved as-built plan (from the contractor); For Certificate of Acceptance (1 year after completion): request letter for warranty-end inspection addressed to the HFDD Chief, attention Infra-Construction & Equipment Section head (from the contractor); For Certificate of Acceptance: approved warranty-end inspection report (from the Infra-Construction & Equipment Section); For Certificate of Acceptance: copy of Certificate of Completion (from the Infra-Construction & Equipment Section)","fee":"None","time":"1 Hour, 5 Minutes","where":"Infra-Construction & Equipment Section, Health Facility Development Division (HFDD), Bureau of Operation","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Work Suspension and Contract Time Extension","summary":"Contractors ask to pause work or extend the deadline when delays are beyond their control.","category":"suppliers","for":"businesses","requirements":"For work suspension: request letter stating the reason and number of days, addressed to the Minister, attention HFDD Chief (from the contractor); For work suspension: PAG-ASA report, for weather issues (from PAG-ASA); For work suspension: PNP report, for peace and order issues (from the PNP), or an official situational report on the project site area addressed to the Ministry of Health (from an authorized official or agency monitoring peace and order); For time extension: request letter stating the reason and number of days, addressed to the Minister, attention HFDD Chief (from the contractor); For time extension: notarized commitment letter to complete the project by a stated date (from the contractor); For time extension: notarized catch-up plan (from the contractor); For time extension, as applicable: PAG-ASA report (from PAG-ASA), PNP report (from the PNP) or official situational report, approved Variation Order or approved Work Suspension Order (from the Infra-Construction & Equipment Section)","fee":"None","time":"1 Day, 3 Hours, 35 Minutes","where":"Infra-Construction & Equipment Section, Health Facility Development Division (HFDD), Bureau of Operation","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for Variation Order","summary":"Contractors get approval to add, drop or change work in an ongoing project.","category":"suppliers","for":"businesses","requirements":"Request letter addressed to the Minister, attention HFDD Chief (from the contractor, or the end-user if the request comes from the end-user); Project Engineer's Certificate of Needs (from the Infra-Construction & Equipment Section, HFDD); Approved Program of Works, for additional work (from the Infra-Construction & Equipment Section, HFDD); Approved Detailed Engineering Design, for the additional work (from the Planning and Design Section, HFDD); Financial analysis (from the Infra-Construction & Equipment Section, HFDD)","fee":"None","time":"19 Days, 1 Hour, 16 Minutes","where":"Infra-Construction & Equipment Section, Health Facility Development Division (HFDD), Bureau of Operation","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request For Insecticide Application (Target Outdoor/Indoor Spraying)","summary":"Mosquito spraying in homes, schools and public places at high risk of dengue.","category":"health","for":"local-governments; everyone","requirements":"Formal request letter addressed to the Minister of Health – BARMM through the IDC Dengue Program Coordinator, signed by the LCE or MHO (from the Municipal/City Health Office or the Mayor); Recent dengue surveillance or case report supporting the need for spraying (from the RHU, MHO/CHO or PHO/IPHO; may come from RESU/DSU reports); List of target areas or barangays with location details, population and recent dengue case data (prepared by the MHO/CHO with barangay officials and BHWs); Contact person and coordination details: name, position and contact number of the focal person for logistics (designated by the MHO/CHO or PHO/IPHO)","fee":"None","time":"3 Hours, 45 Minutes","where":"Infectious Diseases Cluster Disease Unit – Dengue Prevention and Control Program","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Provision of Psychological First Aid (PFA), Psychosocial Support Sessions, and Referral","summary":"Free emotional support, counselling sessions and referral to mental health specialists after a crisis.","category":"health","for":"everyone","requirements":"Valid ID (from the requesting client); Referral letter from another healthcare provider, if applicable; Formal request letter from the requesting office/agency, if applicable","fee":"None","time":"1 Day, 2 Hours, 10 Minutes","where":"Mental Health Unit – Mental and Psychosocial Support (MHPSS)","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Mental Emergency Response Services","summary":"A mental health team sent to help people cope during and after disasters, conflict or outbreaks.","category":"health","for":"local-governments","requirements":"Formal request letter, if possible; verbal or immediate notification accepted in crises/disasters (from the requesting client); Description of the emergency and type of support required; Location and estimated number of affected individuals","fee":"None","time":"6 Days, 5 Hours","where":"Mental Health Unit – Mental and Psychosocial Support (MHPSS)","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Quick Response in Nutrition in Emergencies (NiE)","summary":"Emergency nutrition help, food supplements and assessment for young children and mothers after disasters.","category":"health","for":"local-governments","requirements":"Request letter addressed to the Minister (from the requesting client); Optional: situation report with number of children under 5 and pregnant and lactating women","fee":"None","time":"7 Days, 17 Hours, 30 Minutes","where":"Nutrition Division – Technical Services","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for the Conduct of Eye Screening and Provision of Reading Glasses","summary":"Free community eye check-ups, with reading glasses for those who need them.","category":"health","for":"everyone","requirements":"Formal letter of request addressed to the Head of Office with proposed date, venue and target beneficiaries (from the school, office or community requesting eye screening)","fee":"None","time":"10 Days","where":"Non-Communicable Diseases Cluster – Prevention of Blindness Program","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Referral of Rabies Prone Exposure Patient to ABTCs","summary":"People bitten or scratched by animals get referred to the nearest animal bite treatment centre.","category":"health","for":"everyone","requirements":"Animal Bite Referral Form (from the Infectious Diseases Cluster Disease Unit – Rabies Prevention and Control Program)","fee":"None","time":"30 Minutes","where":"Infectious Diseases Cluster Disease Unit – Rabies Prevention and Control Program","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Issuance and Re-Issuance of Certificate of Quality for Animal Bite Treatment Center (ABTC)/ Animal Bite Clinic (ABC)","summary":"Health facilities get certified as animal bite treatment centres or clinics.","category":"permits","for":"businesses","requirements":"Letter of Intent on Certification (from the requesting client); Filled-out Self-Assessment Form Tool (from the Technical Building – Rabies Prevention and Control Program)","fee":"None","time":"18 Days, 10 Minutes","where":"Infectious Diseases Cluster Disease Unit – Rabies Prevention and Control Program","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Health","provider_kind":"Regional office","service":"Request for TB Active Case Finding","summary":"A mobile X-ray van screens communities for tuberculosis with free chest X-rays.","category":"health","for":"local-governments","requirements":"Request letter (from the requesting client); ACF tool checklist (from the requesting client)","fee":"None","time":"8 Days, 2 Hours","where":"Infectious Diseases Cluster Disease Unit – Bangsamoro Tuberculosis Program","source":"https://moh.bangsamoro.gov.ph/wp-content/uploads/2026/10/CITIZENS-CHARTER_MOH_V1.pdf"},{"provider":"Ministry of Social Services and Development","provider_kind":"Regional office","service":"B-CARES Hospitalization Assistance","summary":"Help with hospital bills for poor or crisis-hit individuals, after assessment by an MSSD social worker; doctors' fees are not covered.","category":"health","for":"patients; families-in-need","requirements":"Medical certificate or abstract; Statement of account; Valid ID of the informant and the beneficiary; Promissory note (for non-partner hospitals); Doctor's justification if admitted to a private room","fee":"None","time":null,"where":"MSSD Crisis Intervention Unit, CNX Building 3, RH-8, Cotabato City, or the nearest MSSD provincial office","source":"https://mssd.barmm.gov.ph/citizens-charter/"},{"provider":"Ministry of Social Services and Development","provider_kind":"Regional office","service":"B-CARES Laboratories and Other Procedures","summary":"Help with costs of laboratory tests and procedures such as dialysis, chemotherapy, CT scan and MRI.","category":"health","for":"patients; families-in-need","requirements":"Laboratory request with date, doctor's signature and license number; Valid ID of the informant and the beneficiary; For other procedures: hospital quotation and medical certificate","fee":"None","time":null,"where":"MSSD Crisis Intervention Unit, CNX Building 3, RH-8, Cotabato City, or the nearest MSSD provincial office","source":"https://mssd.barmm.gov.ph/citizens-charter/"},{"provider":"Ministry of Social Services and Development","provider_kind":"Regional office","service":"B-CARES Medical Assistive Device","summary":"Provision of devices such as wheelchairs, prosthetics or hearing aids.","category":"health","for":"persons-with-disability; patients; senior-citizens","requirements":"Price quotation of the device from a clinic or supplier; Medical certificate; Photo of the beneficiary; Valid ID of the informant and the beneficiary","fee":"None","time":null,"where":"MSSD Crisis Intervention Unit, CNX Building 3, RH-8, Cotabato City, or the nearest MSSD provincial office","source":"https://mssd.barmm.gov.ph/citizens-charter/"},{"provider":"Ministry of Social Services and Development","provider_kind":"Regional office","service":"B-CARES Burial Assistance","summary":"Help with funeral costs and transport of remains; must be claimed within 30 days of death.","category":"assistance","for":"families-in-need","requirements":"Death certificate; Certification from a tribal chieftain or imam (if there is no death certificate); Funeral contract (for non-Muslims); Valid ID of the informant and the beneficiary","fee":"None","time":null,"where":"MSSD Crisis Intervention Unit, CNX Building 3, RH-8, Cotabato City, or the nearest MSSD provincial office","source":"https://mssd.barmm.gov.ph/citizens-charter/"},{"provider":"Ministry of Social Services and Development","provider_kind":"Regional office","service":"B-CARES Medicine Assistance","summary":"Medicines for poor or crisis-hit individuals, released through partner pharmacies.","category":"health","for":"patients; families-in-need","requirements":"Prescription with date, doctor's signature and license number (valid for 2 months); Valid ID of the informant and the beneficiary","fee":"None","time":null,"where":"MSSD Crisis Intervention Unit, CNX Building 3, RH-8, Cotabato City, or the nearest MSSD provincial office","source":"https://mssd.barmm.gov.ph/citizens-charter/"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Market Development (buyer and seller matching, trade fairs)","summary":"Helps farmers and fisherfolk find buyers or suppliers and join trade fairs.","category":"farming","for":"farmers; fisherfolk; businesses","requirements":"Buyer or seller matching form (given at the office)","fee":"None","time":"2 hours","where":"Agribusiness and Marketing Assistance, Market Development Section","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Agribusiness Promotion","summary":"Advice on starting an agri-business (costs, licensing, credit) and a business plan template.","category":"farming","for":"farmers; fisherfolk","requirements":"Inquiry form (given at the office)","fee":"None","time":"30 minutes","where":"Agribusiness and Marketing Assistance Division","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Shipping Permit of Pet Dogs and Cats","summary":"Permit to ship a pet dog or cat.","category":"permits","for":"everyone","requirements":"Rabies ID; Updated rabies vaccination certificate (with photocopy); RSBSA Enrollment Form","fee":"None","time":null,"where":"Veterinary Quarantine Service Office","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Shipping Permit of Fighting Cocks","summary":"Permit to ship fighting cocks.","category":"permits","for":"everyone","requirements":"Valid ID; RSBSA Enrollment Form","fee":"None","time":null,"where":"Veterinary Quarantine Service Office","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request on Animal Vaccination, Deworming and Other Veterinary Drugs","summary":"Free animal vaccines, dewormers and veterinary drugs.","category":"farming","for":"farmers","requirements":"Request letter approved by the Minister; RSBSA Enrollment Form; For vaccines: ice and an ice box","fee":"None","time":null,"where":"Livestock Division","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Training on Fruits, Vegetables and Industrial Crops Production","summary":"Training on growing fruits, vegetables and industrial crops.","category":"farming","for":"farmers","requirements":"Project proposal endorsed by the MAFAR municipal officer and provincial head; Request letter approved by the Minister; RSBSA Enrollment Form","fee":"None","time":null,"where":null,"source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Seed Buffer-Stocking for Rehabilitation","summary":"Seeds for farmers whose crops were damaged.","category":"farming","for":"farmers","requirements":"Crop damage report; List of affected farmers; Size of damaged area; RSBSA Enrollment Form","fee":"None","time":null,"where":null,"source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Technical Assistance","summary":"Farm technical help from MAFAR staff.","category":"farming","for":"farmers","requirements":"Request letter approved by the Minister; RSBSA Enrollment Form; Geo-tagging of the area","fee":"None","time":"Depends on staff availability and type of help needed","where":null,"source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Training Center Reservation","summary":"Booking of MAFAR training center rooms and halls.","category":"community","for":"everyone","requirements":"Request letter approved by the Minister and endorsed by the Center Manager","fee":"PHP 120 per head (accommodation); PHP 2,500 per training (hall and equipment)","time":null,"where":"Training center","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Distribution of Quality Seeds and Planting Materials","summary":"Seeds and planting materials, free or for sale.","category":"farming","for":"farmers","requirements":"Request letter approved by the Minister and released order by the Center Manager","fee":"Free, or a price that depends on the crop if for sale","time":null,"where":"Research Division","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Organic Fertilizer/Vermicast","summary":"Purchase of organic fertilizer or vermicast.","category":"farming","for":"farmers","requirements":"Request letter approved by the Minister and endorsed by the Center Manager","fee":"PHP 250 per bag","time":null,"where":null,"source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Soil Laboratory Analysis","summary":"Lab test of a soil sample.","category":"farming","for":"farmers","requirements":"Request letter approved by the Minister and endorsed by the Center Manager; Soil sample","fee":"PHP 300 per sample","time":null,"where":"Soil laboratory","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Trichogramma Cards","summary":"Purchase of trichogramma cards.","category":"farming","for":"farmers","requirements":"Request letter approved by the Minister and endorsed by the Center Manager","fee":"PHP 4 per card","time":null,"where":null,"source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Fecalysis Laboratory","summary":"Lab test of an animal fecal sample.","category":"farming","for":"farmers","requirements":"Request letter approved by the Minister and endorsed by the Center Manager; Fecal sample","fee":"PHP 150 per sample","time":null,"where":null,"source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Commercial Fishing Vessel / Gear License (CFVGL) and Gear Registration","summary":"License for a commercial fishing vessel and its gear.","category":"permits","for":"fisherfolk; businesses","requirements":"Regional BFAR application form for fishing vessel license; Grid map locator of the proposed fishing ground; Two 8x10 color photos of the vessel (port, starboard, name); MARINA documents: Certificate of Vessel Registry, Certificate of Ownership, current Certificate of Inspection; Articles of incorporation and by-laws, or business name registration; Record book for catcher vessel","fee":"Depends on vessel gross tonnage (GT), from PHP 200 + PHP 2/GT for small vessels","time":"3 working days, 4 hours and 30 minutes, plus 1-4 days travel for field inspection depending on the province","where":"Regional and Provincial Fishery Offices","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Fish-workers License","summary":"License for fish workers.","category":"permits","for":"fisherfolk; workers","requirements":"Community Tax Certificate; 2 recent 1x1 ID pictures; Barangay clearance; Fish-worker license application form","fee":"PHP 20","time":"1 working day, 3 hours and 35 minutes","where":"Regional and Provincial Fishery Offices","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Certificate of Clearance to Commercial Fishing Vessels","summary":"Clearance certificate for commercial fishing vessels.","category":"permits","for":"fisherfolk; businesses","requirements":"Fishing log book; Monthly fish catch report; Certificate of clearance application form","fee":"PHP 200 (small scale), PHP 400 (medium scale), PHP 600 (large scale)","time":null,"where":"Regional and Provincial Fishery Offices","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Fishpond Lease Agreement (FLA)","summary":"Lease of public land for a fishpond.","category":"permits","for":"fisherfolk; businesses","requirements":"FLA application form; Sketch or survey plan (4 copies); Proof of available capital; Registration papers if the applicant is a group or company; DENR Forest Management Bureau certification that the area is under BFAR; Final requirements as listed in the charter","fee":"Application fee PHP 2,000; cash bond PHP 100 per hectare; rental fee PHP 100 per hectare","time":"5 working days, 6 hours and 50 minutes, plus travel time for field inspection","where":"Fisheries regulatory unit or Provincial Fishery Office","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Local Transport Permit (LTP) for In-Country Trans-boundary Movement of Live Aquatic Species, Processed, Frozen, Chilled and Dried Aquatic Products","summary":"Permit to move fish and aquatic products within the country.","category":"permits","for":"fisherfolk; businesses","requirements":"Applicable permits or certificates (such as aquatic wildlife permits, health certificate, vessel license, auxiliary invoice)","fee":"See the relevant Fisheries Administrative Order","time":null,"where":"Quarantine Officer at the fishport or airport","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request of Issuance of HACCP/SSOP/GMP/GHP Certificates","summary":"Food safety certificates for fish processing establishments after inspection.","category":"permits","for":"businesses","requirements":"Sanitary permit and business permit from the LGU; Written HACCP/SSOP plan; Medical certificates of staff; GMP flow chart; Training certificates of workers","fee":"None","time":"5 days, 1 hour and 20 minutes","where":null,"source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request of Health Certificate for In-Country Trans-boundary Movement of Live Shrimps, Live Aquatic Species and Seaweeds for Aquaculture Purposes","summary":"Health certificate after lab analysis of stock to be transported.","category":"permits","for":"fisherfolk; businesses","requirements":"Stock samples to be transported; Request for Laboratory Analysis form","fee":"None","time":"3 hours and 20 minutes","where":null,"source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Aquaculture Farm Registration","summary":"Registration of a fish farm after inspection.","category":"permits","for":"fisherfolk; businesses","requirements":"Aquaculture farm registration form","fee":"None","time":"6 days and 12 hours, plus 9 working days for lab exam and approval at BFAR Central Office and 2-4 days travel","where":"Provincial Fishery Office or Regional BFAR office","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Fish Kill Investigation / Disease Surveillance","summary":"Investigation and lab testing when fish die in large numbers.","category":"farming","for":"fisherfolk","requirements":"Water, fish or shrimp samples","fee":"None","time":"6 hours and 1 minute, plus 1-2 working days travel to the site","where":"Provincial Fishery Office","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Request for Water Parameters Analysis","summary":"Lab analysis of a water sample.","category":"farming","for":"fisherfolk","requirements":"Water sample","fee":null,"time":"5 hours and 30 minutes","where":null,"source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Agriculture, Fisheries and Agrarian Reform","provider_kind":"Regional office","service":"Issuance of Certified True Copies of Agrarian Law Implementation case documents","summary":"Certified copies of case records, decisions, resolutions and orders in agrarian law cases.","category":"requests","for":"farmers","requirements":"Valid ID; Letter of request; Authorization letter if a representative is requesting","fee":"PHP 50","time":null,"where":"Legal Division","source":"https://mafar.bangsamoro.gov.ph/wp-content/uploads/2024/06/CITIZENS-CHARTER-FINAL-rev01.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Request for Technical Assistance","summary":"Expert help on housing, urban development and land use plans (CLUP and zoning ordinance).","category":"government","for":"local-governments","requirements":"Letter stating the request, addressed to MHSD, with supporting documents if needed","fee":"None","time":"2 days, 4 hours and 25 minutes","where":"Environment, Land Use and Urban Development Division (ELUUDD); Provincial Offices","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Request for Technical Assistance as Resource Person/Facilitator","summary":"MHSD staff as speakers or facilitators for technical learning activities.","category":"government","for":"local-governments","requirements":"Request letter with a brief description of the activity","fee":"None","time":"2 days, 5 hours and 45 minutes","where":"ELUUDD; Monitoring and Evaluation Division; Policy division","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Request for Technical Inputs (Technical Assistance on the Review and Approval Process of CLUP/ZO)","summary":"Technical review of an LGU draft Comprehensive Land Use Plan and Zoning Ordinance.","category":"government","for":"local-governments","requirements":"Request letter for technical inputs","fee":"None","time":"5 days and 3 hours","where":"Technical Regulatory Service; ELUUDD; Provincial Offices","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Application for Zoning Certification","summary":"Certifies that a project fits the land zoning, for towns without an approved land use plan or zoning ordinance.","category":"permits","for":"businesses; everyone","requirements":"Notarized application form for zoning certification; Certification from the Punong Barangay; Vicinity map to scale with geographic coordinates; Original and 1 photocopy of TCT/OCT, other proof of ownership, or tax declaration","fee":"PHP 216 (per schedule of fees); PHP 720 per hectare for land conversion","time":"5 days, 2 hours and 25 minutes","where":"Technical Regulatory Service; ELUUDD; Provincial Offices","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Application for Locational Clearance","summary":"Clearance needed before a building permit, confirming the project fits the land use plan and zoning.","category":"permits","for":"businesses; everyone","requirements":"Notarized application form; Photocopy of land title or other proof of ownership; Certified true copy of latest tax declaration; Vicinity map of existing land uses; Site development plan; Environmental Compliance Certificate or Certificate of Non-Coverage (MENRE); Zoning certification; Added documents for manufacturing projects","fee":"See schedule of fees","time":"2 days, 2 hours and 35 minutes (excluding delays for nonconforming projects or added inspections)","where":"Technical Regulatory Service; ELUUDD; Provincial Offices","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Application for Preliminary Subdivision Development Plan (PSDP), Development Permit (DP), and Alteration Plan (AP)","summary":"Permits for planning, developing or altering a subdivision project.","category":"permits","for":"businesses","requirements":"Notarized application form; 3 sets of subdivision plan, vicinity map and survey plan; Certified true copies of TCT, tax declaration and ownership proofs; Subdivision development plan and civil/sanitary works design signed by licensed professionals; ECC or CNC (MENRE); Zoning certification; Other documents listed in the charter","fee":null,"time":"18 days, 3 hours and 20 minutes (excluding time for corrections or incomplete documents)","where":"Policy Development, Coordination and Regulation Division (PDCRD)","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Application for Certificate of Registration (CR) and License to Sell (LS)","summary":"Registration and license needed before selling subdivision lots or condominium units to the public.","category":"permits","for":"businesses","requirements":"Sworn registration statement; Certified true copy of TCT or OCT; Audited balance sheet; Articles of incorporation, by-laws and latest SEC report; Sample contract to sell; ECC or CNC; Zoning certification; MAFAR conversion order or exemption clearance; Other plans and permits listed in the charter","fee":"CR: PHP 420 (socialized) or PHP 720 (economic); LS: PHP 24 (socialized) or PHP 72 (economic) per saleable lot, plus PHP 3 per sq m of housing area; inspection fee PHP 1,500","time":"6 days, 16 hours and 10 minutes (excluding delays from incomplete documents)","where":"PDCRD","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Application for Certificate of Completion (COC) of Subdivision Projects","summary":"Certifies a registered project was finished as approved, before turnover of roads, parks and open spaces.","category":"permits","for":"businesses","requirements":"Application letter; Homeowners association registration (if any); Updated sales status report; Proof of TCTs of open spaces; Payment of processing fee; Other documents determined during evaluation","fee":null,"time":"6 days, 17 hours and 55 minutes","where":"PDCRD","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Application for Registration of Real Estate Brokers, Salespersons, Business Firms, and Dealers","summary":"Registration needed to sell subdivision lots or condominium units.","category":"permits","for":"businesses; workers","requirements":"Two recent 2x2 color photos; PRC certificate of registration and ID (brokers); Cash bond or surety bond; Official receipt of filing fee; Specimen signature (new applicants); For salespersons: letter of engagement signed by an MHSD-registered dealer or broker","fee":"PHP 720 (broker, dealer, business firm); PHP 288 (salesperson)","time":"6 days, 12 hours and 45 minutes (excluding applicant delays)","where":"PDCRD; Administrative and Finance Division","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Application for Registration of Homeowners Associations","summary":"Gives a homeowners or neighborhood association legal personality.","category":"permits","for":"everyone","requirements":"Notarized articles of incorporation signed by all incorporators; Notarized by-laws; Undertaking to change the name if needed; Certification on other associations; Authorization for a representative; Notarized General Information Sheet; List of members certified by the secretary; Other documents listed in the charter","fee":"PHP 1,880","time":"11 days, 4 hours and 15 minutes (excluding applicant delays)","where":"PDCRD; Provincial Offices","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Preliminary Qualification for Application of Housing Loan Through Pag-IBIG","summary":"First step to apply for the ministry affordable housing program: checks whether you qualify for a Pag-IBIG housing loan.","category":"housing","for":"workers; everyone","requirements":"Application form (Housing Loan Section); Certified true copy of proof of income, such as latest payslip; 1 government-issued valid ID; 1 company ID; Certified true copy of certificate of employment with compensation","fee":"None","time":"2 hours and 15 minutes","where":"Housing and Human Settlements Division (HHSD); Provincial Offices","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Purchase of Bidding Documents","summary":"Sale of bidding documents to prospective bidders.","category":"suppliers","for":"businesses","requirements":"Letter of intent; Proof of authorization (SPA or secretary certificate); Valid company or government ID; Bid documents purchase form; Order of payment; Official receipt","fee":"Depends on the approved budget of the contract, up to PHP 75,000","time":"50 minutes","where":"Procurement Section","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Request for Contract Payment","summary":"Release of payment to contractors, consultants and suppliers.","category":"suppliers","for":"businesses","requirements":"Obligation request and status; Disbursement voucher; Sales invoice; Valid ID; Other documents depending on the type of contract","fee":"None","time":null,"where":"Office of the Minister; Planning and Development Division; Provincial Offices","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Human Settlements and Development","provider_kind":"Regional office","service":"Submission and Request of Human Resource-Related Documents","summary":"Service records, certificates of employment, payslips and similar documents.","category":"requests","for":"workers","requirements":"Request form","fee":"None","time":"1 day, 4 hours and 40 minutes","where":"Administrative and Finance Division, Human Resource Management Section","source":"https://mhsd.bangsamoro.gov.ph/wp-content/uploads/2025/03/Citizens-Charter-Handbook-edition-1-v.-01-17-2025.pdf"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Environmental Compliance Certificate for Environmentally Critical Project","summary":"Permit required before starting a project classed as environmentally critical or located in an environmentally critical area.","for":"businesses","requirements":"Project description and Environmental Impact and Management Plan; Site development plan or vicinity map signed by a registered professional; Project or plant layout signed by a registered professional; Schematic diagram of wastewater treatment facility, if applicable; Schematic diagram of air pollution control facility, if applicable; Organizational chart showing staff responsible for environmental concerns; Proof of authority over the project site (e.g., land title, lease agreement); Payment of processing fees","fee":null,"time":"Varies: simple applications a few weeks, major projects several months","where":"Environment Management Services (EMS)","source":"https://menre.bangsamoro.gov.ph/"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Environmental Compliance Certificate for Non-Environmentally Critical Project","summary":null,"for":"businesses","requirements":"","fee":null,"time":null,"where":"Environment Management Services (EMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=470"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Certificate of Non-Coverage (CNC)","summary":"Certifies that a small project, such as some small businesses, is not covered by the environmental impact system.","for":"businesses","requirements":"","fee":null,"time":null,"where":"Environment Management Services (EMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=470"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Authority to Construct/Permit to Operate Air Pollution Source Equipment/Waste Water Discharge","summary":null,"for":"businesses","requirements":"","fee":null,"time":null,"where":"Environment Management Services (EMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=470"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for the Issuance of Wood Processing Plant Permits","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Forest Management Services (FMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=458"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Community-Based Forest Management Agreement (CBFMA)","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Forest Management Services (FMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=458"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Certificate of Tree Plantation Ownership (CTPO)","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Forest Management Services (FMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=458"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Private Land Timber Permit (PLTP)","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Forest Management Services (FMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=458"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Certificate of Land Status","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Forest Management Services (FMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=458"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for the Approval of Survey Plan (Isolated)","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Land Management Services (LMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=445"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Public Land Titling (Free Patent)","summary":"Application for a title to public land.","for":"everyone","requirements":"","fee":null,"time":null,"where":"Land Management Services (LMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=445"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Request for Certified Copy of Technical Description of Land","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Land Management Services (LMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=445"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Request for Certified Copy of Blue Print","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Land Management Services (LMS)","source":"https://menre.bangsamoro.gov.ph/?page_id=445"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Ore Transport Permits","summary":null,"for":"businesses","requirements":"","fee":null,"time":null,"where":"Mines and Geosciences Services (MGS)","source":"https://menre.bangsamoro.gov.ph/?page_id=482"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Mineral Production Sharing Agreement (MPSA), Exploration Permit (EP), Small Scale Mining Permit (SSMP)","summary":null,"for":"businesses","requirements":"","fee":null,"time":null,"where":"Mines and Geosciences Services (MGS)","source":"https://menre.bangsamoro.gov.ph/?page_id=482"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Certificate of Wildlife Registration (CWR)","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Biodiversity, Ecosystems, Research and Development Services (BERDS)","source":"https://menre.bangsamoro.gov.ph/?page_id=2763"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Wildlife Farm Permit (WFP)","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Biodiversity, Ecosystems, Research and Development Services (BERDS)","source":"https://menre.bangsamoro.gov.ph/?page_id=2763"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Local Transport of Wildlife, By-products and Derivatives Permit","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Biodiversity, Ecosystems, Research and Development Services (BERDS)","source":"https://menre.bangsamoro.gov.ph/?page_id=2763"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Application for Animal/Plant Exhibit using Wildlife","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Biodiversity, Ecosystems, Research and Development Services (BERDS)","source":"https://menre.bangsamoro.gov.ph/?page_id=2763"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Request for Conduct of Seminars/ Trainings on Environmental Protection and Conservation","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Biodiversity, Ecosystems, Research and Development Services (BERDS)","source":"https://menre.bangsamoro.gov.ph/?page_id=2763"},{"provider":"Ministry of Environment, Natural Resources and Energy","provider_kind":"Regional office","service":"Request to Use the Services provided by the Ecosystems Research and Development Services Library (borrow reading materials/ books related Environmental concerns)","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Biodiversity, Ecosystems, Research and Development Services (BERDS)","source":"https://menre.bangsamoro.gov.ph/?page_id=2763"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Driver's license, permit and conductor's license","summary":"Issued by the Bangsamoro Land Transportation Office (BLTO).","for":"everyone","requirements":"","fee":null,"time":null,"where":"Bangsamoro Land Transportation Office (BLTO)","source":"https://motc.bangsamoro.gov.ph/blto-barmm/"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Motor vehicle registration","summary":"Registration of motor vehicles, including motorcycles and tricycles.","for":"everyone","requirements":"","fee":null,"time":null,"where":"Bangsamoro Land Transportation Office (BLTO)","source":"https://motc.bangsamoro.gov.ph/blto-barmm/"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Accreditation of driving schools and motor vehicle manufacturers, assemblers, importers and dealers","summary":null,"for":"businesses","requirements":"","fee":null,"time":null,"where":"Bangsamoro Land Transportation Office (BLTO)","source":"https://motc.bangsamoro.gov.ph/blto-barmm/"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Franchise or provisional permit for public land transport","summary":"Routes and franchises for public land transport operators in BARMM.","for":"businesses","requirements":"","fee":null,"time":null,"where":"Bangsamoro Land Transportation Franchising and Regulatory Board (BLTFRB)","source":"https://motc.bangsamoro.gov.ph/bltfrb-barmm/"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Certificate of Public Convenience for airlines and air freight and cargo companies","summary":null,"for":"businesses","requirements":"","fee":null,"time":null,"where":"Civil Aeronautics Board of the Bangsamoro (CABB)","source":"https://motc.bangsamoro.gov.ph/cabb-barmm/"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Domestic Seafarer's Identification and Record Book (SIRB)","summary":null,"for":"workers","requirements":"","fee":null,"time":null,"where":"Bangsamoro Maritime Industry Authority (BMARINA)","source":"https://motc.bangsamoro.gov.ph/bmarina-barmm/"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Special Permit for domestic vessels on BIMP-EAGA routes","summary":"Temporary permit for domestic vessels on Brunei-Indonesia-Malaysia-Philippines routes.","for":"businesses","requirements":"","fee":null,"time":null,"where":"Bangsamoro Maritime Industry Authority (BMARINA)","source":"https://motc.bangsamoro.gov.ph/bmarina-barmm/"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Certificate of Public Convenience for communication utilities and broadcasting","summary":null,"for":"businesses","requirements":"","fee":null,"time":null,"where":"Bangsamoro Telecommunications Commission (BTC)","source":"https://motc.bangsamoro.gov.ph/btc-barmm/"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Radio frequency permit","summary":"Permit to use radio frequencies, including amateur radio stations, in coordination with the NTC.","for":"everyone; businesses","requirements":"","fee":null,"time":null,"where":"Bangsamoro Telecommunications Commission (BTC)","source":"https://motc.bangsamoro.gov.ph/btc-barmm/"},{"provider":"Ministry of Transportation and Communications","provider_kind":"Regional office","service":"Radio operator examination and licensing","summary":null,"for":"everyone","requirements":"","fee":null,"time":null,"where":"Bangsamoro Telecommunications Commission (BTC)","source":"https://motc.bangsamoro.gov.ph/btc-barmm/"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Scholarship and Grants Application","summary":"Application for the BASE and BASE-Merit college scholarships in science and technology.","category":"education","for":"students","requirements":"Scholarship application form (online e-Scholarship Application System or from MOST offices); Parent's proof of income: ITR/BIR Form 1701 or 2316, OFW employment contract, BIR certificate of tax exemption, or barangay certificate of indigency; Form A personal information and Form B household information (online); Form C certificate of good moral character from school; Form D1 STEM strand certification or Form D2 top 5% non-STEM certification from the principal; Form E statement of no other scholarship; Form F certificate of residency from the barangay; Form G statement of no pending immigrant application; One recent 1x1 ID picture; Form 138 (photocopy); PSA birth certificate (photocopy)","fee":"None","time":"5 days, 10 minutes","where":"Provincial Science and Technology Centers; Scholarships, Grants and Awards Section","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"BASE/BASE-Merit Scholarship Examination","summary":"Qualifying exam for the BASE scholarships.","category":"education","for":"students","requirements":"Examination permit/password (claim at MOST provincial or regional office); School ID or other valid document","fee":"None","time":"3 hours","where":"Provincial Science and Technology Centers","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Awarding of Grants","summary":"Onboarding of qualified BASE/BASE-Merit grantees.","category":"education","for":"students","requirements":"Certificate of enrolment and study load; Student ID; Land Bank ATM account","fee":"None","time":null,"where":"Provincial Science and Technology Centers","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Issuance of Clearance / Certification","summary":"Clearance for graduated BASE/BASE-Merit grantees with service obligations.","category":"education","for":"students; workers","requirements":"Letter of request for clearance; Final clearance: service record or employer certificates equal to years of scholarship; Temporary clearance: guarantee letter from sponsoring agency, or notarized deed of undertaking with co-maker ITR and ID","fee":null,"time":"6 days","where":"Science Education, Scholarship, Grants and Awards Division","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Teacher Training","summary":"Training for science and math teachers in priority schools.","category":"education","for":"teachers","requirements":"List of schools (MBHTE); School recognition or permit to operate from MBHTE; SF1 School Register; SF7 Inventory of School Personnel","fee":"None","time":"10 days","where":"Concerned Provincial Science and Technology Center","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Provision of STARBOOKS (with/without computer provision and kiosk)","summary":"Installs the STARBOOKS offline science digital library.","category":"education","for":"students; teachers; researchers","requirements":"Letter of intent (1 original); For software-only: computer server, terminal, network hub and cables meeting minimum specifications","fee":"None","time":"101 days","where":"Science Education, Scholarship, Grants and Awards Division","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Provision of Laboratory Equipment/Apparatus","summary":"Gives lab equipment to selected schools.","category":"education","for":"students; teachers","requirements":"Letter of intent (1 original)","fee":"None","time":null,"where":"Concerned Provincial Science and Technology Center","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Conduct of Technology Needs Assessment (TNA) for MSMEs Upgrading","summary":"Site assessment of a business's technology needs, the first step for upgrading help.","category":"business","for":"businesses; cooperatives","requirements":"Request letter allowing MOST to assess the business; Signed TNA Form 1; Financial statements, business permit, registration (MTIT, MOLE or CSEA) and BIR-registered receipt/invoice","fee":"None","time":"22 working days","where":"Provincial Science and Technology Centers","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Full-blown MSMEs Upgrading Project Proposal","summary":"Preparation of a funded technology upgrading proposal after the TNA.","category":"business","for":"businesses; cooperatives","requirements":"Signed technical request form (letter of intent); TNA form; Sworn or audited financial statements, business permit, DTI/SEC/CDA registration and BIR-registered receipt/invoice; Bio-data and barangay clearance; Quotations from at least 3 suppliers; Sworn statement of no relation with the approving authority","fee":"None","time":"21 working days","where":"Provincial Science and Technology Centers","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Request to Join Promotional Events as Exhibitor","summary":"Lets people or small businesses with a technology, product or expertise exhibit, present or train at MOST events.","category":"business","for":"businesses; everyone","requirements":"Letter of intent; Customer information form; CV, if presenter or trainer; List of products/services; Summary of topics, if presenter or trainer; For MSMEs: financial statements, business permit, DTI registration, BIR-registered receipt/invoice","fee":"None","time":"3.5 working days","where":"Science and Technology Services Division, Technology Application and Promotion Section","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Laboratory Testing and Calibration Services","summary":"Testing of food and water samples and calibration at the BSHTL.","category":"business","for":"businesses; researchers; local-governments","requirements":"Nondisclosure form; Customer information sheet; Customer booking schedule; eULIMS registration; Calibration and analysis request form; Order of payment and official receipt","fee":"Varies by test (e.g., PHP 550 per microbiology count, PHP 9,000 for porcine/halal verification)","time":null,"where":"Integrated Laboratory Division (BSHTL)","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Bangsamoro Access to Step-Up Research (BANGSAMORO-AsSURe)","summary":"Research funding for research institutes, state colleges and higher education institutions.","category":"education","for":"researchers","requirements":"MOST R&D Form A detailed research proposal; MOST R&D Form B line-item budget; MOST R&D Form C project work plan","fee":"None","time":"56 days, 20 minutes","where":"Research Development and Innovation Division","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Request for the Deployment of Early Warning Stations","summary":"Installs early warning stations for local governments and public institutions.","category":"government","for":"local-governments","requirements":"Request letter to the Minister; Hazard map; Postpaid SIM card; Security fence; Signed MOA","fee":"None","time":"7 days","where":"Advance Science and Technology Division, DRR-CCA Section","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Science and Technology","provider_kind":"Regional office","service":"Request for Programs, Projects, and Services Information","summary":"Gives the public brochures and information on MOST programs and refers them to the right division.","category":"community","for":"everyone","requirements":"Request form","fee":"None","time":"4 hours, 10 minutes","where":"Information and Communication Section","source":"https://drive.google.com/file/d/12G_mYAMQBV6LOP9DfditfUHpC6q0K6ru/view"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Legal Opinions","summary":"Legal opinion from the ministry's lawyers on budget-related issues, contracts and agreements.","category":"government","for":"government-offices","requirements":"Letter or memorandum of request for comments, with digital copy of the contracts (from the originating unit or requesting party); Supporting documents such as contracts, circulars, executive issuances, copy of the memorandum of understanding (one photocopy) (from the originating unit or requesting party)","fee":"None","time":"5 days","where":"Legal and Legislative Liaison Division (LLLD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Submission of Documents to the Ministry","summary":"Hand in letters, requests and other documents for the ministry and get a stamped receiving copy.","category":"requests","for":"everyone","requirements":"Documents addressed to MFBM officials/employees/office and one (1) receiving copy, e.g., letter, memorandum, requests, order (from the client)","fee":"None","time":"5 hours and 30 minutes","where":"Administrative Division-Records Management Section (AD-RMS)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Certified True Copy of Records/Documents","summary":"Get a certified true copy of an official document released by the ministry.","category":"requests","for":"everyone","requirements":"Properly accomplished MFBM Request Slip Form (from the AD-RMS Releasing Records Officer); Valid ID; Authorization Letter, if requesting party is a representative","fee":"None","time":"4 hours","where":"Administrative Division-Records Management Section (AD-RMS)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Processing of Request for Service Record/s and/or Certification/s","summary":"Current and former ministry employees get a service record or employment certificate.","category":"requests","for":"workers","requirements":"HRMD-PMS Transaction Request Form (from HRMD-PMS); Office ID; Authorization (for second person)","fee":"None","time":"4 hours","where":"Human Resource Management Division-Personnel Management Section (HRMD-PMS)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Employees' Certified True Copy/ies of Record/s","summary":"Current and former ministry employees get certified copies of their appointment, payroll and other records.","category":"requests","for":"workers","requirements":"HRMD-PMS Transaction Request Form (from HRMD-PMS); Office ID; Authorization (for second person)","fee":"None","time":"4 hours","where":"Human Resource Management Division-Personnel Management Section (HRMD-PMS)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Copy of Validated Notice of Transfer Allocation (NTA)","summary":"Ministries get a bank-validated copy of the notice showing funds transferred to their accounts.","category":"government","for":"government-offices","requirements":"The Advice of Notice of Cash Allocation Issued (ANCAI) and corresponding Monthly Requirements Schedule (MRS) (the MFBM Records Section transmits the ANCAI to the ministries/offices)","fee":"None","time":"5 working days","where":"Bangsamoro Treasury Office","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for the Release of LGU Share in National Taxes, Fees and Charges","summary":"Local governments receive their share of national taxes, fees and charges collected in the Bangsamoro.","category":"government","for":"local-governments","requirements":"Sanggunian Approved Appropriation Ordinance of the previous shares released (from the LGU Sanggunian, may be requested from the Secretary); Quarterly Report on Trust Fund Utilization and Status of Project Implementation (from the LGU Finance Department, may be requested from the Municipal Treasurer or Accountant); Annual Report of Trust Fund Utilization (from the LGU Finance Department, may be requested from the Municipal Treasurer or Accountant)","fee":"None","time":"7 working days","where":"Bangsamoro Treasury Office","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Official Receipt/Certification of Deposits","summary":"Ministries get an official receipt or certificate for collections they remitted to the Bangsamoro Treasury.","category":"government","for":"government-offices","requirements":"Properly filled-out Remittance Form and Attachment or List of Deposited Collections (form may be requested by email at btofrfdivision@gmail.com and filled out by the remitting client); Cash/Copy of Deposit Slip (from the client / validated deposit slip from the Authorized Government Servicing Banks (AGSBs)); Check and Bank Received Check Advice (from the client's AGSB)","fee":"None","time":"30 minutes","where":"Bangsamoro Treasury Office - Fund Receipt and Fiscal Division-Local Remittance Receipt Section (FRFD-LRRS)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Purchase/Issuance of Accountable Forms","summary":"Ministries buy official receipt booklets and get travel tax or parking fee tickets.","category":"government","for":"government-offices","requirements":"Properly filled-out Purchase Order (form available for download in the COA website, www.coa.gov.ph); Cash/Copy of Deposit Slip (from the client / validated deposit slip from the Authorized Government Depository Banks (AGDBs)); Check and Bank Received Check Advice (prepared by clients and received by its Authorized Depository Bank)","fee":"₱300 per unit","time":"40 minutes","where":"Bangsamoro Treasury Office - Fund Receipt and Fiscal Division-Local Remittance Receipt Section (FRFD-LRRS)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Collection, Fund Release and Other Related Information","summary":"Get reports on Bangsamoro collections and fund releases, unless confidential.","category":"requests","for":"everyone; government-offices","requirements":"Official written communication or request form (request form may be requested through the BTO email, bto@bangsamoro.gov.ph)","fee":"None","time":"5 days","where":"Bangsamoro Treasury Office","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Requests for Personnel Services Fund","summary":"Ministries get funds released for salaries and benefits of new, promoted or transferred staff.","category":"government","for":"government-offices","requirements":"Special Budget Request (1 original and 1 photocopy) (from the requesting M/O/A, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund); Approved Budget Execution Documents (1 & 3) (1 original and 1 photocopy) (from the requesting M/O/A, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund); Appointment Paper (2 photocopies) (from the requesting M/O/A, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund); Assumption of Duty (1 original and 1 photocopy) (from the requesting M/O/A, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund); Oath of Office (1 original and 1 photocopy) (from the requesting M/O/A, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund); Service Record (1 original and 1 photocopy) (from the requesting M/O/A, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund); Computation (1 original and 1 photocopy) (from the requesting M/O/A, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund); Deployment Order (for MBHTE only) (2 photocopies) (from the requesting M/O/A, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund)","fee":"None","time":"6 working days, 4 hours and 45 minutes (up to 50 employees); 7 working days, 4 hours, and 45 minutes (51-100 employees); 8 working days, 4 hours, and 45 minutes (more than 100 employees)","where":"Bangsamoro Budget Office (BBO) - Organization and Systems Improvement Division (OSID) and Budget Preparation and Execution Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Pension and Gratuity Fund","summary":"Ministries get funds released for terminal leave and retirement benefits of their personnel.","category":"government","for":"government-offices","requirements":"Special Budget Request (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); List of Retirees to be paid (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Updated Service Record (2 photocopies) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Latest Notice of Salary Adjustment (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Letter of Intent to Retire (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Approved Application Letter for Retirement (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Statement of Leave Credits Earned certified by HRMO (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Employees Leave Card (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); NSO Marriage Certificate for change of name of married women (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); GSIS Clearance (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Appointment (2 photocopies) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Clearance Form from employer (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines)","fee":"None","time":"8 working days, 4 hours, 45 minutes (up to 50 employees); 9 working days, 4 hours, 45 minutes (51-100 employees); 10 working days, 4 hours, and 45 minutes (more than 100 employees)","where":"Bangsamoro Budget Office (BBO) - Organization and Systems Improvement Division (OSID) and Budget Preparation and Execution Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Personal Services Itemization and Plantilla of Personnel","summary":"Ministries get an approved copy of their staffing list (PSIPOP) to submit to the Civil Service Commission.","category":"government","for":"government-offices","requirements":"Hard copy of Summary of Incumbent and PSIPOP (1 original and 1 photocopy) (from the requesting MOA, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund); Database of Summary of Incumbent and PSIPOP (1 original soft copy) (from the requesting MOA, per Bangsamoro Budget Circular 2021-04: Omnibus Guidelines on Execution of Personnel Services Fund)","fee":"None","time":"26 days and 5 minutes","where":"Bangsamoro Budget Office (BBO) - Organization and Systems Improvement Division (OSID) and Budget Preparation and Execution Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Maintenance and Other Operating Expenses - For Later Release","summary":"Ministries get withheld operating funds released once conditions are met.","category":"government","for":"government-offices","requirements":"Special Budget Request (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Project Implementation Plans for non-infrastructure (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Financial Plan - Budget Execution Document No. 1 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Physical Plan - Budget Execution Document No. 2 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Monthly Disbursement Plan - Budget Execution Document No. 3 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Any documents specified in Special Provisions of General Appropriation Act of the Bangsamoro (GAAB) for the related Fiscal Year (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines)","fee":"None","time":"3 days, 7 hours, and 40 minutes","where":"Bangsamoro Budget Office (BBO) - Budget Execution and Preparation Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for the Authority to Purchase Motor Vehicle","summary":"Ministries get authority to buy a government vehicle before procurement.","category":"government","for":"government-offices","requirements":"Special Budget Request (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Attachments (specifications / units) (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines)","fee":"None","time":"3 days, 5 hours, and 40 minutes","where":"Bangsamoro Budget Office (BBO) - Budget Execution and Preparation Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Funds for Capital Outlay - Non-Infrastructure (Transportation Equipment and Intangible Assets)","summary":"Ministries get funds released to buy vehicles, equipment and software.","category":"government","for":"government-offices","requirements":"Special Budget Request (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Attachments (specifications / units) (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Financial Plan - Budget Execution Document No. 1 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Physical Plan - Budget Execution Document No. 2 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Monthly Disbursement Plan - Budget Execution Document No. 3 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Authority to Purchase Motor Vehicle (APMV), if Transportation Equipment request (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines)","fee":"None","time":"3 days, 7 hours and 40 minutes","where":"Bangsamoro Budget Office (BBO) - Budget Execution and Preparation Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Funds for Capital Outlay - Infrastructure","summary":"Ministries get withheld funds released for building and infrastructure projects.","category":"government","for":"government-offices","requirements":"Special Budget Request (3 original copies) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Program of Works (POW) (1 original copy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Detailed Engineering Design (DED) (1 original copy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Approved Budget for the Contract (ABC) (1 original copy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Financial Plan - Budget Execution Document No. 1 (1 original copy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Physical Plan - Budget Execution Document No. 2 (1 original copy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Monthly Disbursement Plan - Budget Execution Document No. 3 (1 original copy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines)","fee":"None","time":"9 days, 1 hour, and 45 minutes","where":"Bangsamoro Budget Office (BBO) - Budget Technical Division (BTD) and Budget Execution and Preparation Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Quick Response Fund","summary":"Ministries get emergency quick response funds released on the Chief Minister's order.","category":"government","for":"government-offices","requirements":"Special Budget Request (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Financial Plan - Budget Execution Document No. 1 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Physical Plan - Budget Execution Document No. 2 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Monthly Disbursement Plan - Budget Execution Document No. 3 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Other attachments as may be needed (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines)","fee":"None","time":"4 days, 5 hours, and 40 minutes","where":"Bangsamoro Budget Office (BBO) - Budget Execution and Preparation Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Contingent Fund","summary":"Ministries get funds released for new or urgent projects approved by the Chief Minister.","category":"government","for":"government-offices","requirements":"OCM Endorsement (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Special Budget Request (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Financial Plan - Budget Execution Document No. 1 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Physical Plan - Budget Execution Document No. 2 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Monthly Disbursement Plan - Budget Execution Document No. 3 (1 original and 1 photocopy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines)","fee":"None","time":"9 days, 5 hours, and 40 minutes","where":"Bangsamoro Budget Office (BBO) - Budget Execution and Preparation Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Release of Special Development Fund","summary":"Ministries get funds released for rebuilding and developing conflict-affected communities.","category":"government","for":"government-offices","requirements":"Special Budget Request (SBR) (prescribed forms may be downloaded at the official MFBM website, https://mfbm.bangsamoro.gov.ph); Financial documents: Financial Plan (BED No. 1), Physical Plan (BED No. 2), Monthly Disbursement Program (BED No. 3) (prescribed forms may be downloaded at the official MFBM website, https://mfbm.bangsamoro.gov.ph); Project Implementation Plan and Guidelines, for projects charged to MOOE (formatted based on usual forms and standards); Specifications of Equipment, for non-infra capital outlay (formatted based on usual forms and standards); Approved and duly signed Program of Works, for infrastructure projects (formatted based on usual forms and standards for infrastructure projects); Duly approved and signed Budget for the Contract, for infrastructure projects (formatted based on usual forms and standards for infrastructure projects); Duly approved and signed detailed engineering design and/or construction plan, for infrastructure projects (formatted based on usual forms and standards for infrastructure projects)","fee":"None","time":"9-16 days depending on the number of projects submitted in one request","where":"Planning Division, Bangsamoro Budget Office, and Bangsamoro Treasury Office","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request for Approval of Modification Advice Form","summary":"Ministries get approval to move budget allotments from one class to another.","category":"government","for":"government-offices","requirements":"Request letter with justification for the proposed modification (3 original copies) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Modification Advice Form (MAF) signed by the Budget Officer and Minister/Head of Office - Attachment 1-B (2 original copies) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Certification of Actual Deficiency and Sources of Funds signed by the Budget Officer and Minister/Head of Office, identifying the affected P/A/Ps and objects of expenditure (\"From\" and \"To\") - Attachment 3 (1 original copy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Financial Plan - BED No. 1 (1 original copy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Physical Plan - BED No. 2 (1 original copy) (from the requesting MOA, per the Bangsamoro Budget Circular for the related Fiscal Year - Budget Execution Guidelines); Latest FAR Nos. 1 and 1A (1 original copy) (from the requesting Ministry/Office/Agency, per the Bangsamoro Budget Circular for the Guidelines on the Budget and Financial Accountability Reports (BFARs))","fee":"None","time":"9 days, 6 hours, and 5 minutes","where":"Bangsamoro Budget Office (BBO) - Budget Technical Division (BTD) and Budget Execution and Preparation Division (BEPD)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Finance, and Budget and Management","provider_kind":"Regional office","service":"Request of Responses/Answers to Ministry/Office/Agency Queries and Concerns","summary":"Ministries get an official answer to their budget and management questions.","category":"government","for":"government-offices","requirements":"Official Letter of Inquiry with attachments, if any (1 original copy) (Records Section)","fee":"None","time":"21 days, 5 hours, and 50 minutes","where":"Bangsamoro Budget Office (BBO)","source":"https://mfbm.bangsamoro.gov.ph/wp-content/uploads/2024/12/Citizens-Charter-PRINTED-FINAL-OMIN-1.pdf"},{"provider":"Ministry of Labor and Employment","provider_kind":"Regional office","service":"Accreditation of recruitment agency","summary":null,"for":"businesses","requirements":"Application form for recruitment agency accreditation (downloadable)","fee":null,"time":null,"where":null,"source":"https://mole.bangsamoro.gov.ph/downloadable-forms-2/"},{"provider":"Ministry of Labor and Employment","provider_kind":"Regional office","service":"Job fair permit","summary":null,"for":"businesses; local-governments","requirements":"Job fair permit application form (downloadable)","fee":null,"time":null,"where":null,"source":"https://mole.bangsamoro.gov.ph/downloadable-forms-2/"},{"provider":"Ministry of Labor and Employment","provider_kind":"Regional office","service":"Evaluation and approval of Construction Safety and Health Program (CSHP)","summary":null,"for":"businesses","requirements":"Revised application form for CSHP evaluation and approval (downloadable)","fee":null,"time":null,"where":null,"source":"https://mole.bangsamoro.gov.ph/downloadable-forms-2/"},{"provider":"Ministry of Labor and Employment","provider_kind":"Regional office","service":"Alien Employment Permit (AEP)","summary":"Work permit for foreign nationals.","for":"businesses; workers","requirements":"AEP application form (downloadable)","fee":null,"time":null,"where":null,"source":"https://mole.bangsamoro.gov.ph/downloadable-forms-2/"},{"provider":"Ministry of Labor and Employment","provider_kind":"Regional office","service":"Registration of establishments (Rule 1020) and workers associations","summary":null,"for":"businesses; workers","requirements":"Registry of establishment form (downloadable)","fee":null,"time":null,"where":null,"source":"https://mole.bangsamoro.gov.ph/downloadable-forms-2/"},{"provider":"Ministry of Indigenous Peoples' Affairs","provider_kind":"Regional office","service":"Accreditation of tribal marriage","summary":null,"for":"indigenous-peoples","requirements":"","fee":null,"time":null,"where":null,"source":"https://bangsamoro.gov.ph/news/latest-news/state-of-the-ministrys-address-ulama-highlights-mipas-milestones-in-the-past-3-years/"},{"provider":"Ministry of Indigenous Peoples' Affairs","provider_kind":"Regional office","service":"Certificate of affirmation or recognition","summary":null,"for":"indigenous-peoples","requirements":"","fee":null,"time":null,"where":null,"source":"https://bangsamoro.gov.ph/news/latest-news/state-of-the-ministrys-address-ulama-highlights-mipas-milestones-in-the-past-3-years/"},{"provider":"Bangsamoro Human Rights Commission","provider_kind":"Regional office","service":"Grant of Financial Assistance to Victims of Human Rights Violations","summary":"Cash aid to a survivor or, if the victim died, is incapacitated or disappeared, to the next of kin; claimant must be indigent.","for":"families-in-need","requirements":"Valid ID, or barangay certificate, or affidavit of 2 disinterested persons on identity; Proof of death, if the victim died; Medical certificate, if there are physical injuries; Proof of relationship (birth or marriage certificate, affidavits) if claimant is a relative; Investigation report of police or security forces, if any; Photographs, if any; Certificate of detention or judgment of acquittal, for unjust imprisonment; Other documents the case needs","fee":null,"time":null,"where":"BHRC Provincial Offices (Basilan, Lanao del Sur, Maguindanao, SGA and North Cotabato, Sulu, Tawi-Tawi)","source":"https://bhrc.bangsamoro.gov.ph/wp-content/uploads/2024/11/Guidelines-on-Financial-and-Legal-Assistance-ADOPTED.pdf"},{"provider":"Bangsamoro Human Rights Commission","provider_kind":"Regional office","service":"Issuance of Human Rights Clearance","summary":"Certification that a police, military or government employee has no pending human rights case, required for promotion.","for":"workers","requirements":"","fee":null,"time":null,"where":null,"source":"https://bhrc.bangsamoro.gov.ph/wp-content/uploads/2026/05/BHRC-ANNUAL-ACCOMPLISHMENT-REPORT-2024.pdf"},{"provider":"Bangsamoro Commission for the Preservation of Cultural Heritage","provider_kind":"Regional office","service":"Traditional Leaders' Organization Certification","summary":"Certifies traditional leaders' organizations so they can take part in the election of the traditional leaders' sectoral representative in Parliament.","for":"everyone","requirements":"Application Form (Form No. TLO-001); Other requirements in the BCPCH General Guidelines for traditional leaders","fee":null,"time":null,"where":"BCPCH","source":"https://bcpch.bangsamoro.gov.ph/traditional-leaders-organization-certification/"},{"provider":"Bangsamoro Commission for the Preservation of Cultural Heritage","provider_kind":"Regional office","service":"Request for Museum Tour","summary":"Booking of a guided tour of the Bangsamoro Museum.","for":"students; teachers; everyone","requirements":"Request for Museum Tour Form","fee":null,"time":null,"where":"Bangsamoro Museum, SKCC Building, Bangsamoro Government Center, Cotabato City","source":"https://bcpch.bangsamoro.gov.ph/forms-and-brochures/"},{"provider":"Bangsamoro Commission for the Preservation of Cultural Heritage","provider_kind":"Regional office","service":"Registration of cultural property (PRECUP)","summary":"Listing of cultural properties in the Philippine Registry of Cultural Property.","for":"everyone; local-governments","requirements":"PRECUP Form 1 (immovable property), Form 2 (movable property) or Form 3 (intangible heritage), as applicable","fee":null,"time":null,"where":"BCPCH","source":"https://bcpch.bangsamoro.gov.ph/forms-and-brochures/"},{"provider":"Bangsamoro Women Commission","provider_kind":"Regional office","service":"Provision of Technical Assistance","summary":"Expert help from the Women Commission on gender and development work for BARMM offices.","category":"government","for":"government-offices","requirements":"Letter of Intent sent through Email, Postal or Walk-In (from the requesting client)","fee":"None","time":"3 Days & 45 Minutes","where":"TSD - Coordination and Public Engagement","source":"https://bwc.bangsamoro.gov.ph/wp-content/uploads/2026/09/BWC-CITIZENS-CHARTER.pdf"},{"provider":"Bangsamoro Women Commission","provider_kind":"Regional office","service":"Assistance to Victims of Gender-Based Violence","summary":"Interview, case management and referral to service providers for survivors of gender-based violence.","category":"legal","for":"women; children","requirements":"Walk-in client (the requesting client)","fee":"None","time":"1 Hour & 43 Minutes","where":"TSD - Coordination and Public Engagement","source":"https://bwc.bangsamoro.gov.ph/wp-content/uploads/2026/09/BWC-CITIZENS-CHARTER.pdf"},{"provider":"Bangsamoro Women Commission","provider_kind":"Regional office","service":"Women Associations and Women-Serving Agencies Partnership Accreditation (GWAPA)","summary":"Accreditation of women's associations and women-serving agencies as partners of the Women Commission.","category":"permits","for":"women","requirements":"Letter of Intent sent through Email or Walk-In (from the requesting client); Supporting Documents (from the requesting client)","fee":"None","time":"19 Days, 1 Hour & 10 Minutes","where":"TSD - Coordination and Public Engagement","source":"https://bwc.bangsamoro.gov.ph/wp-content/uploads/2026/09/BWC-CITIZENS-CHARTER.pdf"},{"provider":"Bangsamoro Women Commission","provider_kind":"Regional office","service":"Certification of Women Sectoral Organizations (WSOs)","summary":"A certificate for women's sectoral organizations fielding candidates in BARMM sectoral representative elections.","category":"permits","for":"women","requirements":"Letter of Intent sent through Email or Walk-In (from the requesting client); Supporting Documents (from the requesting client)","fee":"None","time":"33 Days","where":"TSD - Coordination and Public Engagement","source":"https://bwc.bangsamoro.gov.ph/wp-content/uploads/2026/09/BWC-CITIZENS-CHARTER.pdf"},{"provider":"Bangsamoro Women Commission","provider_kind":"Regional office","service":"Releasing of Check Payments","summary":"Suppliers, service providers and consultants collect their check payments and tax certificates (BIR 2307).","category":"suppliers","for":"businesses","requirements":"Official Receipt (care of client); Valid Identification Card (IDs) (care of client); Authorization Letter, if claimed by a second person (care of client)","fee":"None","time":"28 minutes","where":"Administrative and Finance Services Division (AFSD) - Cashier Unit","source":"https://bwc.bangsamoro.gov.ph/wp-content/uploads/2026/09/BWC-CITIZENS-CHARTER.pdf"},{"provider":"Bangsamoro Women Commission","provider_kind":"Regional office","service":"Government Internship Program / On-the-Job Training / Immersion","summary":"Internship, on-the-job training or immersion at the Women Commission, with a certificate of completion.","category":"education","for":"students","requirements":"Endorsement/Recommendation Letter (Human Resource Management Unit)","fee":"None","time":null,"where":"Administrative and Finance Division - Human Resource Management Unit","source":"https://bwc.bangsamoro.gov.ph/wp-content/uploads/2026/09/BWC-CITIZENS-CHARTER.pdf"},{"provider":"Bangsamoro Attorney-General's Office","provider_kind":"Regional office","service":"Request for Legal Opinion","summary":"Legal opinion on matters brought by BARMM offices.","category":"government","for":"everyone","requirements":"Request letter or endorsement letter; Case briefer or background; Other relevant documents, such as the ministry's initial opinion","fee":"None","time":"15 days and 40 minutes","where":"Legal Research and Opinion Division; Litigation Division; Intergovernmental Relations Division","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Bangsamoro Attorney-General's Office","provider_kind":"Regional office","service":"Request for Legal Consultation","summary":"Legal advice on matters involving the interest of the Bangsamoro Government.","category":"government","for":"everyone","requirements":"Request letter or endorsement letter; Case briefer or background; Other relevant documents","fee":"None","time":"4 days, 3 hours and 30 minutes","where":"Legal Research and Opinion Division; Litigation Division; Intergovernmental Relations Division","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Bangsamoro Attorney-General's Office","provider_kind":"Regional office","service":"Request for the Review of Contracts, Agreements and Other Legal Documents of the Chief Minister","summary":"Review of MOAs, MOUs, executive orders and other documents for the Chief Minister and ministers.","category":"government","for":"everyone","requirements":"Request letter or endorsement letter; Copy of the document to be reviewed; Other relevant documents","fee":"None","time":"15 days and 40 minutes","where":"Legal Research and Opinion Division; Litigation Division; Intergovernmental Relations Division","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Bangsamoro Attorney-General's Office","provider_kind":"Regional office","service":"Regular Judicial and Quasi-Judicial Services","summary":"Representation of the Bangsamoro Government in court, and mediation of disputes not yet filed in court.","category":"legal","for":"everyone","requirements":"Request letter or endorsement letter; Case briefer or background; Other documents such as court pleadings and orders","fee":"None","time":"1 hour and 20 minutes","where":"Litigation Division","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Bangsamoro Attorney-General's Office","provider_kind":"Regional office","service":"Request for Certificate of Tax Withheld (BIR Form 2316)","summary":"For current, retired and resigned BAGO employees.","category":"requests","for":"workers","requirements":"Request form","fee":"None","time":"40 minutes","where":"Administrative and Finance Office","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Bangsamoro Attorney-General's Office","provider_kind":"Regional office","service":"Request for Certificate of Last Salary","summary":"For current, retired and resigned BAGO employees.","category":"requests","for":"workers","requirements":"Request form","fee":"None","time":"50 minutes","where":"Administrative and Finance Office","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Bangsamoro Attorney-General's Office","provider_kind":"Regional office","service":"Request for Certificate of Employment and Compensation","summary":"For current, retired and resigned BAGO employees.","category":"requests","for":"workers","requirements":"Request form","fee":"None","time":"40 minutes","where":"Administrative and Finance Office","source":"https://bangsamoro.gov.ph/wp-content/uploads/2023/08/OCM-Citizens-Charter-1st-Edition-2023.docx.pdf"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Registration of Proposed Cooperative","summary":null,"category":"business","for":"cooperatives","requirements":"Articles of Cooperation; By-laws of Cooperative with economic survey","fee":"PHP 510","time":"10 days","where":"Cooperative Development Specialists; Regional Administrator","source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Regular Amendments for Capitalization","summary":"Amendment of articles and by-laws for new capitalization; fee of 1/10 of 1% of the new capitalization.","category":"business","for":"cooperatives","requirements":"General Assembly resolution; Board of Directors and Secretary certificate; Copy of Articles of Cooperation and By-laws to be amended","fee":"PHP 300","time":"10 days","where":"Cooperative Development Specialists; Regional Administrator","source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Cooperative Consolidated According to Volume of Business","summary":null,"category":"business","for":"cooperatives","requirements":"Monitoring forms","fee":"None","time":"5 days","where":"Cooperative Development Specialists","source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Cooperative Supervised, Inspected and Monitored","summary":"Monitoring forms sent to cooperatives and inspection of the board of directors.","category":"business","for":"cooperatives","requirements":"Monitoring forms","fee":"None","time":"2 days","where":"Cooperative Development Specialists","source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Annual Reports and Audited Financial Reports and General Information Sheet","summary":"Cooperatives file their annual report, audited financial report and list of officers.","category":"business","for":"cooperatives","requirements":"Prescribed CDA form; Audited financial report; General information sheet listing officers, committees and management staff","fee":"None","time":"5 days","where":"Cooperative Development Specialists","source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Amount of Fines and Penalties Collected","summary":null,"category":"business","for":"cooperatives","requirements":"Monitoring forms","fee":"None","time":"5 days","where":"Cooperative Development Specialists","source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Issuance of Certificate of Compliance","summary":null,"category":"business","for":"cooperatives","requirements":"Cooperative Annual Performance Report (CAPR); BOD resolution; Audited annual report; Bond of accountable officers; Action plan","fee":"PHP 100","time":"5 days","where":"Cooperative Development Specialists; Regional Administrator","source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Mediation and Reconciliation and Conference","summary":"Mediation of internal disputes in a cooperative or between cooperatives; unresolved cases go to the municipal cooperative council and regional mediation committee.","category":"business","for":"cooperatives","requirements":"Cooperative resolution stating the internal problem","fee":"None","time":"5 days","where":"CDS Mediation Team; Regional Administrator","source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Promotion and Project Development Assistance","summary":null,"category":"business","for":"cooperatives","requirements":"Monitoring forms","fee":"None","time":null,"where":null,"source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Cooperatives and Social Enterprise Authority","provider_kind":"Regional office","service":"Coop Clustered According to Volume of Business Size","summary":null,"category":"business","for":"cooperatives","requirements":"Monitoring forms","fee":"None","time":"3 days","where":"Cooperative Development Specialists","source":"https://csea.bangsamoro.gov.ph/citizens-charter-2/"},{"provider":"Office for Settler Communities","provider_kind":"Regional office","service":"Certification of a Settler Organization","summary":"Certifies a settler organization.","for":"settlers","requirements":"Notarized petition for certification (name, contact person, areas, number of members, years of operation, addresses, officers, track record, platform, chapters, declaration); Constitution and by-laws; Organizational structure; Notarized list of at least 50 members certified by the president or secretary; Track record sheet with at least 3 verifiable projects for settler communities, with proof; Minutes of constituent meetings; Platform of government, policies and principles for settler communities; Certification from the mother organization, if a chapter or council","fee":null,"time":null,"where":"Office for Settler Communities","source":"https://osc.bangsamoro.gov.ph/Checklist-of-Requirements-for-Certification-of%20Settler%20Organization.pdf"},{"provider":"Bangsamoro Science High School","provider_kind":"Regional office","service":"Application for Admission (Grade 7)","summary":"Online application and admission test for incoming Grade 7 students.","for":"students; children","requirements":"Grade 6 graduating student at the time of application; Final grades of 85% or better in Science, Mathematics and English on the Grade 5 report card; Filipino citizen with no pending or approved immigrant application abroad; First time to enroll in Grade 7, and no earlier BSHS application; Recent 1x1 colored ID picture; Certified true copy of Grade 5 report card; PSA birth certificate or Certificate of Live Birth (uploads in JPEG, PNG or PDF, max 1 MB each)","fee":null,"time":null,"where":"Testing centers: Cotabato City; Pikit, SGA; Lamitan City, Basilan; Parang, Maguindanao del Norte; Marawi City; Tawi-Tawi; Shariff Aguak, Maguindanao del Sur; Malabang, Lanao del Sur","source":"https://bshs.bangsamoro.gov.ph/apply"},{"provider":"Lamitan","provider_kind":"City","service":"Processing of Application for lease of market stall or Busines Permit","summary":"Get a lease for a stall in the city public market.","category":"business","for":"businesses","requirements":"3 pieces of 2×2 colored picture; Community tax certificate","fee":"P300 (application form)","time":null,"where":"City public market (EEDMO)","source":"https://www.lamitancity.gov.ph/lcw/services/processing-of-application-for-lease-of-market-stall-or-busines-permit/"},{"provider":"Lamitan","provider_kind":"City","service":"Clientele / Students who uses Library Materials for Research and Studies","summary":"Use the city library's books and materials for research and study.","category":"education","for":"students; researchers","requirements":"School ID/Any valid ID’s","fee":null,"time":null,"where":"City Library","source":"https://www.lamitancity.gov.ph/lcw/services/clientele/"},{"provider":"Lamitan","provider_kind":"City","service":"Applying for the LGU Subsidized Scholarship Program","summary":"Apply for a city-funded scholarship for high school or college if your family is poor.","category":"education","for":"students; families-in-need","requirements":"Bio Data with 2×2 picture; Form 138 or hight school report card; Copy of latest income tax return of the family; Barangay certification that the applicant is a resident of the barangay and that he/she is of good moral character; All photocopies must be authenticated","fee":null,"time":null,"where":"City Human Resource Management Office (HRMO)","source":"https://www.lamitancity.gov.ph/lcw/services/scholarship-program/"},{"provider":"Lamitan","provider_kind":"City","service":"Issuance of Business Permit and Licenses","summary":"Get a new or renewed permit to run a business in Lamitan City.","category":"business","for":"businesses","requirements":"Residence certificate; Barangay clearance; Police clearance; Court clearance; Application to lease for market stalls (for market occupants); Medical cerificate; Sanitary permits; Zoning clearance; Old Business Permit for renewal; 4 pcs 2×2 picture of the owner/Manager","fee":null,"time":null,"where":null,"source":"https://www.lamitancity.gov.ph/lcw/services/business-permit-and-licenses/"},{"provider":"Lamitan","provider_kind":"City","service":"Availing of Public Customer Assistance","summary":"Get a referral or endorsement letter for medical aid, a job, or a government transfer.","category":"assistance","for":"families-in-need; patients; job-seekers; workers","requirements":"For Medical Assistance: Medical prescriptions; For Medical Assistance: Clinical diagnosis or doctor’s referral; For Job Recommendation: Complete bio-data or curriculum vitae; For Job Recommendation: Police clearance; For Job Recommendation: Past employment records; For Job Recommendation: Other related documents; For Endorsement for Transfer: Letter request for transfer; For Endorsement for Transfer: Letter of request for transfer stating therein reasons for request; For Endorsement for Transfer: Certified service record, if available","fee":null,"time":null,"where":"Office of the City Mayor","source":"https://www.lamitancity.gov.ph/lcw/services/public-customer-assistance/"},{"provider":"Lamitan","provider_kind":"City","service":"Zoning Clearance Application","summary":"Get zoning or locational clearance for a business, building, or land subdivision.","category":"permits","for":"businesses; everyone","requirements":"For Temporary Use Permit: Certification (business permit); For Temporary Use Permit: Location Clearance; For Temporary Use Permit: Decision on Zoning; For Building Permit: Plan with site development/location; For Building Permit: Cost of estimates and bill of materials; For Building Permit: Location Clearance; For Building Permit: Transfer Certificate of Title (Latest); For Building Permit: Tax Receipt/Tax Clearance (Latest); For Building Permit: Decision of Zoning; For Building Permit: Certification; For Building Permit: Environmental Compliance Certificate (ECC); For Building Permit: Pollution Control Certificate (DENR); For Subdivision: Application for subdivision form; For Subdivision: Application for Development Permit Form; For Subdivision: Application for preliminary approval form; For Subdivision: Subdivision Approval Form; For Subdivision: Transfer Certificate of Title (Latest); For Subdivision: Tax Declaration (Latest); For Subdivision: Tax Receipt/Tax Clearance (Latest); For Subdivision: Subdivision Plan with Vicinity Map (duly signed by the Geodetic Engineer); For Subdivision: Location Clearance; For Subdivision: Certification","fee":"Temporary use permit: zoning certification fee P100.00, locational clearance P200.00. Building permit: zoning certification, location clearance and land use and zoning fees 1.00; coe x 0.01%; 200.00. Subdivision: subdivision fee P100, development permit P200, preliminary approval zoning certification fee P220","time":null,"where":"City Planning and Development Office (CPDO), Zoning; fees paid at the City Treasury Office","source":"https://www.lamitancity.gov.ph/lcw/services/zoning-clearance-application/"},{"provider":"Lamitan","provider_kind":"City","service":"Requesting the Preparation of Plans and Programs of Work","summary":"Ask city engineers to prepare plans, estimates and programs of work for roads, drainage or buildings.","category":"government","for":"local-governments; government-offices; everyone","requirements":"","fee":null,"time":null,"where":"City Engineer’s Office (Construction and Maintenance Division)","source":"https://www.lamitancity.gov.ph/lcw/services/programs-of-work/"},{"provider":"Lamitan","provider_kind":"City","service":"Processing of Building Permit","summary":"Get a building permit approved before constructing a building.","category":"permits","for":"everyone","requirements":"If applicant is the Registered Owner of the Lot: Certified true copy of TCT and approved lot plan duly signed by the Geodetic Engineer (3 copies each); Tax Declaration (3 photo copies each); Current Real Property Tax Receipt (3 photo copies each); Six (6) sets of plans (blue print) signed and sealed by duly licensed Architect or Civil Engineer professional, Electrical Engineer, Sanitary/Plumbing Engineer, Mechanical Engineer and Owner of Applicant; Six (6) sets of estimates/Bill of Materials signed and sealed by a duly licensed Architect or Civil Engineer Owner; Structural analysis/soil bearing capacity duly signed by structural Engineer and owner; Barangay Clearance for securing Building Permit Forms signed by Civil Engineer and Owner/Applicant; ECC-Environment Compliace Certificates (from DENR); If Applicant is not Registered Owner of the Lot (3 Photo copies each): Duly notarized copy of the contract of least, or; Duly notarized copy of the deed of Sale","fee":"According to NBC fee","time":null,"where":"Office of the Building Official (City Engineer’s Office)","source":"https://www.lamitancity.gov.ph/lcw/services/building-permit/"},{"provider":"Lamitan","provider_kind":"City","service":"Cancellation, Revision or Correction of Assessments","summary":"Have the assessment on your real property cancelled, revised or corrected.","category":"taxes","for":"everyone","requirements":"Letter of request for cancellation, correction or revision of assessment; Tax Clearance Certificate","fee":null,"time":null,"where":"City Assessor’s Office","source":"https://www.lamitancity.gov.ph/lcw/services/correction-of-assessments/"},{"provider":"Lamitan","provider_kind":"City","service":"Securing Assessment for a new building or machinery and real properties declared for the first time","summary":"Get a new tax declaration for a new building, machinery or first-time declared property.","category":"taxes","for":"everyone","requirements":"Letter of request/Personal request; Building permit/floor plan; Certificate of Occupancy; Receipts of machinery acquisition","fee":null,"time":null,"where":"City Assessor’s Office","source":"https://www.lamitancity.gov.ph/lcw/services/assessment-new-building/"},{"provider":"Lamitan","provider_kind":"City","service":"Securing certified true copy of tax declarations, landholding or no improvements","summary":"Get a certified copy of a tax declaration or a landholding or no-improvement certification.","category":"requests","for":"everyone","requirements":"Photocopy of Tax Declaration/Personal Request; Request Slip of the BIR/Register of Deeds; Certification fee of P50.00 per request","fee":"P50.00 per request","time":null,"where":"City Assessor’s Office","source":"https://www.lamitancity.gov.ph/lcw/services/securing-tax-declarations/"},{"provider":"Lamitan","provider_kind":"City","service":"Annotating or cancelling bail bonds on tax declaration’s & verifying status of real property tax assessment on tax map","summary":"Get a bail bond annotated or cancelled on a tax declaration, or find property on the tax map.","category":"requests","for":"everyone","requirements":"Trial court order for annotation/cancellation; Photocopy of Title or Tax Declaration","fee":null,"time":null,"where":"City Assessor’s Office (Records and Tax Mapping)","source":"https://www.lamitancity.gov.ph/lcw/services/tax-map/"},{"provider":"Lamitan","provider_kind":"City","service":"Securing Mayor’s Clearance","summary":"Get a mayor's clearance for a firearms license or job application.","category":"permits","for":"everyone; job-seekers","requirements":"Original copy if police clearance; original copy of barangay clearance; Latest community tax certificate; Official Receipts (from the City Treasurer’s Office); 1 set of doc. Stamp; Photocopies of the Barangay clearance and police clearance","fee":"P50.00","time":null,"where":"Office of the City Mayor","source":"https://www.lamitancity.gov.ph/lcw/services/mayors-clearance/"},{"provider":"Lamitan","provider_kind":"City","service":"Front line Services: Delivery of basic social services","summary":"Get social welfare help for children, youth, women, elderly, disabled people, disaster victims and families.","category":"assistance","for":"children; out-of-school-youth; youth; women; senior-citizens; persons-with-disability; families-in-need","requirements":"Form 200; Barangay Certificate; Certified Through Copy; Certification of Eligibility; Birth Certificate/Marriage Contract; Family Data Survey Form","fee":null,"time":null,"where":"City Social Welfare and Development Office","source":"https://www.lamitancity.gov.ph/lcw/services/front-line-services/"},{"provider":"Lamitan","provider_kind":"City","service":"Registration of Birth, Marriage, Death Correction of entries under R.A. 9048","summary":"Register a birth, marriage or death, correct civil registry entries, or get certified copies.","category":"requests","for":"everyone","requirements":"Birth (Current): marriage contract of parents and attachments for non-christian; Delayed Registration of Birth, 1 month to 17 years old: Marriage contract of parents, baptismal certificate, affidavit of birth with two witnesses, school records form 137, barangay certification; Delayed Registration of Birth, 18 yrs old and above: CRS Form No.1 (Negative Certification of Birth at NSO Regional Office Zamboanga City), Xerox Copy of any valid ID’s, Service Records, 1 copy of 2×2 picture, other requirements mentioned above; Death: For vehicular or shooting accident, spot report from the police authority, Barangay certification; Delayed registration of death: Affidavit of delayed registration of death by any of the nearest relative of the deceased or by any person having legal charge of the deceased when he was still alive; Marriage: Certification of No Marriage records (CENOMAR), live birth certificate of both contracting parties, pre-cana seminar, POPCOM Seminar, permission to marry for AFP personnel only; Marriage under article 34: Joint affidavit with years union as husband and wife with no legal impediments; Delayed Registration of Marriage: Copy of Marriage Certificate to be registered, affidavit executed by the registrant surrounding the marriage and the reason of the cause of the delayed, certification from the church; Out of Town registration: The same requirement as delayed registration of birth with additional of affidavit of out of town, registration attested with two witness, money order address to civil registrar where it is forwarded for processing fee and other incidental expenses; Annotated civil registry documents affected by R.A. 9048: City/Municipal Registrar and Civil Registrar General approved petition, certificate, certificate of finality, annotated certificate, original (un-annotated) certificate; Certificate true copy/Form 1a/Authentication: Processing Fee, Documentary stamp","fee":"Birth P80.00; Death P80.00; Marriage License P100.00; Certified True Copy P80.00; Attachment P40.00; Authentication P30.00; Legitimation P70.00","time":null,"where":"Office of the City Civil Registrar","source":"https://www.lamitancity.gov.ph/lcw/services/ra-9048/"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Use of Ambulance","summary":"Get a provincial ambulance and driver to transport a patient; you provide the fuel.","category":"health","for":"patients","requirements":"Duly signed trip ticket","fee":"None","time":null,"where":"Provincial Governor's Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PGO-Citizens-Charter-v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Financial Assistance Service","summary":"Get cash or a check from the Governor's Office to help with medical bills.","category":"assistance","for":"patients; families-in-need","requirements":"Medical Assistance Letter (addressed to the Governor); Medical Abstract; Statement of Account; Certificate of Indigency (from Barangay Captain); Brief Social Case Study Report (from MSWDO/LGU); Photocopy of ID","fee":"None","time":"35 Minutes","where":"Provincial Governor's Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PGO-Citizens-Charter-v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Free Medicine Assistance Service","summary":"Get a referral for free medicines when you bring a government doctor's prescription.","category":"health","for":"patients","requirements":"Doctor's prescription (must be from a Government Doctor or from Rural Health Unit)","fee":"None","time":"30 Minutes","where":"Provincial Governor's Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PGO-Citizens-Charter-v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Written Communications Tracking System","summary":"Submit a letter to the Governor and have it tracked, endorsed or referred to the right office.","category":"community","for":"everyone","requirements":"Communication to be submitted to Governor","fee":"None","time":null,"where":"Provincial Governor's Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PGO-Citizens-Charter-v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Information Assistance Services","summary":"Fill out a form at the front desk and meet the Governor if available.","category":"community","for":"everyone","requirements":"Get & fill out form from information desk","fee":"None","time":"7 Minutes","where":"Provincial Governor's Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PGO-Citizens-Charter-v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Special Projects Assistance to LGU & NGO","summary":"Local governments and NGOs can request provincial support for a project through a signed MOA.","category":"assistance","for":"local-governments","requirements":"Letter Request Resolution with Program of Works","fee":"None","time":null,"where":"Provincial Governor's Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PGO-Citizens-Charter-v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Venue Reservations","summary":"Reserve a provincial venue for your event.","category":"community","for":"everyone","requirements":"Letter Request; Get and fill-out form from the Receiving Clerk","fee":"None","time":null,"where":"Provincial Governor's Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PGO-Citizens-Charter-v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Scheduling of Photo/Video Coverage","summary":"Request a provincial photographer and videographer to cover your event.","category":"community","for":"everyone","requirements":"Letter of Request","fee":null,"time":"30 minutes","where":"Provincial Information Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PIO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Request of Photos and Video Clips","summary":"Get copies of the province's photos and video clips on your own storage device.","category":"community","for":"everyone","requirements":"Storage devices such as external hard drive, flash drive (USB)","fee":null,"time":"2 hours","where":"Provincial Information Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PIO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Request for Tarpaulin Design","summary":"Get a tarpaulin layout designed by the Provincial Information Office.","category":"community","for":"everyone","requirements":"Letter request and details needed for the design; Storage devices such as external hard drive, flash drive (USB)","fee":null,"time":"1 week","where":"Provincial Information Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PIO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Request for Information, Education and Communication (IEC Design)","summary":"Get information and education materials designed by the Provincial Information Office.","category":"community","for":"everyone","requirements":"Letter request and details needed for the design; Storage devices such as external hard drive, flash drive (USB)","fee":null,"time":"1 week","where":"Provincial Information Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PIO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Request for Programme Design","summary":"Get an event programme designed by the Provincial Information Office.","category":"community","for":"everyone","requirements":"Letter request and details needed for the design; Storage devices such as external hard drive, flash drive (USB)","fee":null,"time":"1 week","where":"Provincial Information Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PIO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Request for Publication of Articles","summary":"Have your article edited and published by the Provincial Information Office.","category":"community","for":"everyone","requirements":"Letter request and details needed for the Article","fee":null,"time":"1 hour","where":"Provincial Information Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PIO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Request for Information Dissemination via 2-Way Radio","summary":"Have an announcement checked and broadcast over the province's 2-way radio.","category":"community","for":"everyone","requirements":"Letter request and details needed for the Article","fee":null,"time":"1 hour","where":"Provincial Information Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PIO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Assistance to Visitor/Transactor","summary":"Get a visitor's tag and entry to the Provincial Capitol after signing the logbook.","category":"community","for":"everyone","requirements":"Present I.D. (sign in the visitor's log book at the entrance gate of the Capitol)","fee":"None","time":"20 Seconds","where":"Provincial Security Force Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PSF-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Assistance to Parking or Traffic Arrangement inside @ Outskirt of Capitol (i.e. Vehicular Incident inside A.O.R.)","summary":"Get help with parking, traffic or a vehicle incident at the Capitol, including mediation and settlement.","category":"community","for":"everyone","requirements":"I.D. card; Disclose facts","fee":"None","time":"2 Days","where":"Provincial Security Force Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PSF-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Assistance to Owner of Lost and Found Article(s)","summary":"Report or claim a lost or found item at the Provincial Capitol.","category":"community","for":"everyone","requirements":"Valid I.D. card; Details of lost and/or found article","fee":"None","time":"3 Minutes (found); 1 Day (lost)","where":"Provincial Security Force Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PSF-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Security Assistance to the Handling of Amicable Settlement (Rido-Family Feud) and Social Activities/Programs","summary":"Get security guards assigned to a rido settlement or a social activity.","category":"community","for":"everyone","requirements":"Letter request or referral from P-Governor's Office","fee":"None","time":"5 Minutes","where":"Provincial Security Force Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PSF-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Complaint for Theft, Robbery and Other Unlawful Acts Committed inside the AOR (Capitol)","summary":"File a complaint about theft or other crimes at the Capitol and have it investigated.","category":"community","for":"everyone","requirements":"Valid I.D.; Details of event","fee":"None","time":"2 Days","where":"Provincial Security Force Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PSF-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Provision/Release of Socio-Economic Data, Development Plans, Maps and Other Documents","summary":"Get copies of the province's socio-economic data, development plans and maps.","category":"requests","for":"government-offices; researchers; students","requirements":"Request Letter from the agency head stating the data requested addressed to the Provincial Planning and Development Coordinator; Fill up request form and present valid ID for walk-in client; Blank CD/DVD, USB","fee":"None","time":"28 Minutes","where":"Provincial Planning and Development Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PPDO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Project Proposal Preparation","summary":"Have the planning office prepare a project proposal for your agency.","category":"government","for":"government-offices","requirements":"Letter request from the agency head stating the project proposal addressed to the PPDC","fee":"None","time":"5 Days, 1 Hour and 6 Minutes","where":"Provincial Planning and Development Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PPDO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Financial Assistance for RA 9208/9262 Victims","summary":"Victims of trafficking or violence against women and children get a cash assistance check.","category":"assistance","for":"women; children","requirements":"Medical Certificate; Case Study Report of MSWDO and PSWDO; Certificate of Eligibility of MSWDO/PSWDO; Police Blotter","fee":"None","time":"5 Days, 1 Hour and 6 Minutes","where":"Provincial Planning and Development Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PPDO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Technical Assistance","summary":"Get field visits and farming or fisheries advice from provincial agriculture technicians.","category":"farming","for":"farmers; fisherfolk","requirements":"Project Proposal / Letter Request","fee":"None","time":null,"where":"Office of the Provincial Agriculturist","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Agriculturist-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Financial Assistance","summary":"Get loans, planting materials or counterpart support for farming and fisheries projects.","category":"farming","for":"farmers; fisherfolk","requirements":"Project Proposal / Letter Request / Resolution / Application Form","fee":"None","time":null,"where":"Office of the Provincial Agriculturist","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Agriculturist-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Medical Check-Up / Consultation","summary":"See a provincial doctor for a check-up, diagnosis and prescribed medicines.","category":"health","for":"patients","requirements":"","fee":null,"time":null,"where":"Provincial Health Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Health-Office-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Dental Services","summary":"Get a dental examination and treatment from the provincial dentist.","category":"health","for":"patients","requirements":"","fee":null,"time":null,"where":"Provincial Health Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Health-Office-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Prenatal Check-Up","summary":"Pregnant women get a prenatal examination, health advice and prenatal medicines.","category":"health","for":"women","requirements":"","fee":null,"time":null,"where":"Provincial Health Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Health-Office-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Medical Certificates","summary":"Get a medical certificate after a physical examination by the physician on duty.","category":"requests","for":"everyone","requirements":"","fee":null,"time":null,"where":"Provincial Health Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Health-Office-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Issuance of Permits (Quarry, Sand and Gravel, Pebble-Picking, Guano, Gemstone-Gathering)","summary":"Get a provincial permit to quarry, extract sand and gravel, or gather guano, pebbles or gemstones.","category":"permits","for":"businesses; cooperatives","requirements":"Application Form; Clearance from the government agencies concerned that may be affected by the proposed project, or written permission from the land owner(s) and surface owner(s) of the area applied; Survey plan of the area for extraction (Five blueprint copies and the original tracing plan of the area applied for duly signed and sealed by a Licensed Geodetic Engineer); Certified copy of Articles of Incorporation/Partnership/Association and By-Laws, if applicable, to be registered with PENRO; Duly notarized Special Power of Attorney if application is filed by an agent or representative to be registered with PENRO; Audited Financial Statement for Corporation/Partnership or Income Tax Return immediately preceding three (3) years for individuals, or credit lines; Area Clearance (from MGB - Regional Office); Certificate Environmental Management and Community Relations Record (CEMCRR) (from MGB - Regional Office); Certificate of Lodging (from MRFC); Work Program; Environmental Compliance Certificate (ECC) (EMB Region); Excise Tax Certificate (from the BIR) (for renewal of permits only); Certificate of Posting (from the concerned LGU's); Project Proposal (for Government Gratuitous Permit Application); Surety Bond except for Gratuitous and Exclusive Sand & Gravel; Permit; Verification Report (from PENRO); Other supporting papers as the concerned Regional Office/Provincial Mining Regulatory Board may require for the applicant may submit","fee":null,"time":null,"where":"Provincial Environment and Natural Resources Office","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PENRO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Issuance of Transport Permit and Mineral Export Permit","summary":"Get a permit to transport minerals out of the province or export them abroad.","category":"permits","for":"businesses","requirements":"Application Form (from PENRO - MGDS) (2 copies); Photocopy (4 sets) of Mining/Quarry Permit; Photocopy (4 sets) of Mineral products Purchase Order; Photocopy (4 sets) of Delivery Receipt; Photocopy (4 sets) of Sales Invoice; Photocopy (4 sets) of BIR Official Receipt for Excise Tax payment for Mineral Products; Photocopy (4 sets) of Registered Special Power of Attorney (if filed by a representative of the applicant)","fee":null,"time":"1 day, 10 minutes","where":"Provincial Environment and Natural Resources Office (MGDS)","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PENRO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Request for the Use of Gov't. Equipments and Facilities/Renting Out of Facilities","summary":"Borrow or rent provincial facilities and equipment such as tables and chairs.","category":"community","for":"everyone","requirements":"Letter request/verbal; Fully accomplished reservation borrower's slip form; Official Receipt of payment","fee":"Rental fee (see attached rental fees on official receipt)","time":"20 minutes","where":"Provincial General Services Office (Admin Division)","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/PGSO-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Payment of Real Property Tax","summary":"Pay your yearly real property tax and get an official receipt.","category":"taxes","for":"everyone","requirements":"Official Receipt (Last Payment); Statement of Accounts; Tax Declaration","fee":"Basic (1% of the Assessed Value); SEF (1% of the Assessed Value)","time":null,"where":"Provincial Treasurer's Office (Revenue Operations Division)","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Treasurer-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Payment of Transfer Tax","summary":"Pay the transfer tax when property ownership changes hands.","category":"taxes","for":"everyone","requirements":"Latest Tax Declaration; Notarized Documents; Official Receipt of Last Payment","fee":"50% of 1% of the Market Value or amount of sale whichever is higher; 25% Surcharge, 2% interest/mo. not to exceed 72% (after 2 mos. grace period)","time":"37 minutes","where":"Provincial Treasurer's Office (Revenue Operations Division)","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Treasurer-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Payment of Professional Tax","summary":"Licensed professionals pay their yearly professional tax and get an official receipt.","category":"taxes","for":"workers","requirements":"Updated/Renewed PRC License; In the absence of PRC ID, Proof of Payment","fee":"Bracket A: P500.00 (doctors, dentists, lawyers, architects, CPAs, engineers and similar); Bracket B: P400.00 (nurses, midwives and all other professions)","time":"6 minutes","where":"Provincial Treasurer's Office (Revenue Operations Division)","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Treasurer-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Payment of Franchise Tax","summary":"Businesses with a franchise pay the provincial franchise tax.","category":"taxes","for":"businesses","requirements":"Audited Financial Report of the previous year; Annual Gross Receipts of the previous year; Statement of Cash Receipts","fee":"50% of 1% of the Gross Receipts","time":"11 minutes","where":"Provincial Treasurer's Office (Revenue Operations Division)","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Treasurer-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Payment of Sand & Gravel, Guano, Quarry and Other Mineral Resources","summary":"Pay the permit fees and taxes for quarrying and mineral extraction.","category":"taxes","for":"businesses; cooperatives","requirements":"Complete and approved documents from concerned agencies","fee":"Varies by kind of permit (e.g. Private Gratuitous P580; Government Gratuitous P460+; Pebble-Picking P1,680+; Industrial P9,550.00); see fee tables","time":"10 minutes","where":"Provincial Treasurer's Office (Revenue Operations Division)","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Treasurer-Citizens-Charter_v1.pdf"},{"provider":"Lanao del Sur","provider_kind":"Province","service":"Payment of Annual Fixed Tax on Delivery Trucks and Vans","summary":"Pay the yearly fixed tax on your delivery trucks, vans and motorcycles.","category":"taxes","for":"businesses","requirements":"Previous O.R.","fee":"Large Truck Php 500.00; Medium Trucks Php 300.00; Small Vans & Jeeps Php 200.00; Motorized Cycle Php 50.00; Annual Permit Fee Php 200.00; Sticker Fee Php 50.00","time":"9 minutes","where":"Provincial Treasurer's Office (Revenue Operations Division)","source":"https://lanaodelsur.gov.ph/wp-content/uploads/2024/01/Treasurer-Citizens-Charter_v1.pdf"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Filing of Complaints/Recommendation/Feedback","summary":"Send the town a complaint, suggestion or feedback about any of its services and get a response.","category":"community","for":"everyone","requirements":"Filled up form and/or letter of complaint or call the hotline 8888 (Public Assistance and Complaints Desk)","fee":"None","time":"8 Hours and 47 Minutes","where":"Office of the Mayor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Mayor's Clearance","summary":"Get a clearance stating you have no pending case with the Office of the Mayor.","category":"permits","for":"everyone","requirements":"Barangay Clearance (Barangay Concerned); Police Clearance (Northern Kabuntalan Police Station); Court Clearance (if applicable) (Municipal Trial Court); Official Receipt (Office of the Municipal Treasurer (Windows 1-2)); Community Tax Certificate (Office of the Municipal Treasurer (Windows 1-2))","fee":"₱100.00","time":"12 Minutes","where":"Office of the Mayor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Mayor's Permit","summary":"Get the Mayor's Permit you need to open a business, build or do other regulated work.","category":"permits","for":"everyone; businesses","requirements":"Letter of Request (Office of the Mayor); Official Receipt (Office of the Municipal Treasurer (Windows 1-7))","fee":"Based on the computation of the BPLD and MEO","time":"12 Minutes","where":"Office of the Mayor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Special Permit","summary":"Get a special permit from the Mayor to hold an activity or for another purpose.","category":"permits","for":"everyone","requirements":"Letter of Request (Client)","fee":"None","time":"9 Minutes","where":"Office of the Mayor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Receiving of Application Letters","summary":"Apply for a job at the municipal government and get checked for the screening schedule.","category":"livelihood","for":"job-seekers","requirements":"Application Letter (Applicant); Fully accomplished Personal Data Sheet (CS Form No.212 Revised 2017) (Download form from the CSC website); Performance rating in the last rating period (if applicable) (Previous employer or current agency connected with); Photocopy of Certificate of Eligibility, rating/license (if applicable) (Applicant); Photocopy of Transcript of Records (Applicant)","fee":"None","time":"20 Minutes","where":"Human Resource Development Division","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Assistance on Department of Tourism Accreditation","summary":"Tourism businesses get help, inspection and endorsement when applying for Department of Tourism accreditation.","category":"permits","for":"businesses","requirements":"Business Permit (2 photocopies) (Client); Fully accomplished Application Form (Tourism Division)","fee":"None","time":"3 Hours and 21 Minutes","where":"Office of the Municipal Mayor - Tourism Division","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Business Permit (New and Renewal)","summary":"Get a new or renewed permit to run your business in the town.","category":"business","for":"businesses","requirements":"Community tax/Cedula for Business (Municipal Treasurer's Office); Barangay Clearance for Business (Barangay Hall); DTI Registration (single proprietorship) (Department of Trade and Industry); SEC Registration (Corporation) (Securities and Exchange Commission); CDA Registration (Cooperative) (Cooperative Development Authority); Sanitary Permit (c/o Birthing Center) (Municipal Health Office); Photocopy of Lessor’s Business Permit (Owner of Establishment); Building Permit (Municipal Engineer's Office); MENRO Certificate (Municipal Environment and Natural Resources Office)","fee":null,"time":"4 Hours","where":"Business Permit and Licensing Division","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Certification (For Retirement, Change Ownership, Change Trade Name & Change of Location)","summary":"Get a certification when closing your business or changing its owner, trade name or location.","category":"business","for":"businesses","requirements":"Original copy of Business Permit and Business Plate (in case of closure/retirement) (Business establishments); Xerox copy of new SEC/DTI/CDA (in case of change in trade name) (Securities & Exchange Commission/Department of Trade & Industry/Cooperative Development Authority)","fee":"₱100.00","time":"15 Minutes","where":"Business Permit and Licensing Division","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Request for the use of LGU Facilities","summary":"Borrow or use municipal facilities for your activity.","category":"community","for":"everyone; government-offices","requirements":"Accomplished Request Form (Office of General Services Officer); Borrower's Form (Office of General Services Officer)","fee":"None","time":"10 Minutes","where":"Office of the General Services Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Disaster Preparedness Orientation/Training","summary":"Your community gets risk mapping, a disaster plan and training to prepare for emergencies.","category":"community","for":"everyone","requirements":"Letter of request (Client)","fee":"None","time":"4 Days","where":"Office of the Local Disaster and Risk Reduction Management Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Disaster Rehabilitation and Recovery","summary":"Communities hit by disaster get damage assessment, materials and help to rebuild.","category":"assistance","for":"everyone","requirements":"List of affected areas (Office of the Local Disaster and Risk Reduction Management Officer)","fee":"None","time":"3 Days","where":"Office of the Local Disaster and Risk Reduction Management Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Disaster Response","summary":"People affected by a disaster get quick help, including food and non-food relief goods.","category":"assistance","for":"everyone","requirements":"Occurrence of disaster or any emergency situations","fee":"None","time":"2 Days and 5 Hours","where":"Office of the Local Disaster and Risk Reduction Management Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Application for Marriage License","summary":"Couples apply for the license they need to marry, valid for 120 days anywhere in the Philippines.","category":"requests","for":"everyone","requirements":"Certificate of No Marriage (CENOMAR)/groom & bride - (1) photocopy (Client); Certificate of Family Planning/Marriage Counseling - (1) original copy (Client); Parents/Guardian consent or advice for 25 yrs. old below - (2) original copies (Parents/Guardian); Certificate of Live Birth (both party) - (1) photocopy (Client); Official Receipt (Municipal Treasurer’s Office (Windows 1-7)); Recent Community Tax Certificate - (1) photocopy (Client); Certificate of Legal Capacity to marry/No Impediment/Passport, if foreigner - (2) photocopies w/ original presented (Client); Certificate of Divorce, Annulment, if applicable - (2) photocopies w/ original presented (Client)","fee":"See the schedule of fees (₱2.00 to ₱300.00 per item)","time":"11 Days and 50 Minutes","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Registration of Certificate of Live Birth (Timely)","summary":"Register a baby's birth within 30 days and get the registered birth certificate.","category":"requests","for":"everyone","requirements":"Duly prepared Certificate of Live Birth signed by physician/midwife, if born in Hospital or Clinic - (4) original copies, if not fill-up birth data sheet (Hospital/Lying-in Clinic/Birthing Center); Affidavit to Use Surname of Father (AUSF) for unwed parents, pursuant to RA 9255, if applicable - (3) copies original (Client); Certificate of Marriage, if married - (1) photocopy (Client); Recent Community Tax Certificate - (1) copy original (Client); Official Receipt (Office of the Municipal Treasurer (Windows 1-7))","fee":"₱80.00","time":"33 Minutes","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Registration of Certificate of Live Birth (Delayed)","summary":"Register a birth reported more than 30 days late and get the registered birth certificate.","category":"requests","for":"everyone","requirements":"Negative Result from PSA - (1) original, (2) photocopies (Client); Affidavit to Use Surname of Father (AUSF) for unwed parents, pursuant to RA 9255, if applicable - (3) copies original (Client); Joint Affidavit of Birth (2 disinterested person) - (3) copies original (Client); Certificate of Marriage, if married - (3) photocopies (Client); Recent Community Tax Certificate - (1) copy original (Client); Official Receipt (Municipal Treasurer’s Office (Windows 1-7)); At least one (1) of the following: Immunization Card, Baptismal Certificate, School Record form no. 137 - (3) photocopies, or other evidence of birth showing full name, place and date of birth (Client)","fee":"₱130.00","time":"10 Days and 40 Minutes","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Registration of Certificate of Death (Timely)","summary":"Register a death within 30 days and get the registered death certificate and burial permit.","category":"requests","for":"everyone","requirements":"Duly prepared Certificate of Death signed by physician, if died in hospital - (4) original copies (Hospital); Barangay Certification, if died at home - (2) original copies (Client); Signature of embalmer, if embalmed - (4) original copies (Embalmer); Signature of Municipal Health Officer - (4) original copies (Office of the Municipal Health Officer); Official Receipt (Municipal Treasurer’s Office (Windows 1-7))","fee":"₱130.00","time":"38 Minutes","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Registration of Certificate of Death (Delayed)","summary":"Register a death reported more than 30 days late and get the registered death certificate.","category":"requests","for":"everyone","requirements":"Duly prepared Certificate of Death signed by physician, if died in hospital - (4) original copies (Hospital); Barangay Certification, if died at home - (3) original copies (Client); Signature of embalmer, if embalmed - (4) original copies (Embalmer); Signature of Municipal Health Officer - (4) original copies (Office of the Municipal Health Officer); Affidavit of Death - (3) original copies (Client); Official Receipt (Municipal Treasurer’s Office (Windows 1-7))","fee":"₱180.00","time":"10 Days and 38 Minutes","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Registration of Certificate of Marriage (Timely)","summary":"Register a marriage within 30 days and get the registered marriage certificate.","category":"requests","for":"everyone","requirements":"Duly prepared Certificate of Marriage w/ complete signatories - (4) original copies (Solemnizing Officer); Official Receipt (Municipal Treasurer’s Office (Windows 1-7))","fee":"₱80.00","time":"38 Minutes","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Registration of Certificate of Marriage (Delayed)","summary":"Register a marriage reported more than 30 days late and get the registered marriage certificate.","category":"requests","for":"everyone","requirements":"Duly prepared Certificate of Marriage w/ complete signatories - (4) original copies (Solemnizing Officer/Owner); Negative Result - (3) photocopies (Client); Affidavit of Marriage - (3) original copies (Client); Official Receipt (Municipal Treasurer’s Office (Windows 1-7)); Other evidence showing the date and place of marriage - (3) photocopies (Client)","fee":"₱130.00","time":"10 Days and 38 Minutes","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Application for Change of First Name under RA 9048","summary":"Petition to change your first name or nickname in civil registry records without going to court.","category":"requests","for":"everyone","requirements":"Civil Registry Documents to be corrected (PSA & LCRO copy) - (3) photocopies (Client); At least (2) or more of the following: Baptismal Certificate, School Records, Voters Certification - (3) photocopies, or other authentic documents which support the correct entries (Client); Police Clearance - (1) original, (2) photocopies (Client); NBI Clearance - (1) original, (2) photocopies (Client); Court Clearance - (1) original, (2) photocopies (Client); Employment Certification, if employed - (1) original, (2) photocopies (Client); Affidavit of Non-Employment, if not employed - (1) original, (2) photocopies (Client); Newspaper Publication: Affidavit of Publication - (3) original copy; Newspaper Clippings (two (2) issues) - (1) original (Client); Official Receipt (Office of the Municipal Treasurer); Certificate of Indigency, for free filing fee for indigent petitioner (Client)","fee":"₱3,000.00","time":"14 Days, 1 Hour and 3 Minutes","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Application for Correction of Clerical Error under RA 9048","summary":"Petition to fix a typing or clerical error in a civil registry record without going to court.","category":"requests","for":"everyone","requirements":"Civil Registry Documents to be corrected (LCRO/PSA copy) - (3) photocopies (Client); At least (2) or more of the following: Baptismal Certificate, School Records, Voters Certification, or other authentic documents which support the correct entries (Client); Official Receipt (Municipal Treasurer’s Office (Windows 1-7)); Certificate of Indigency, for free filing fee for indigent petitioner (Client)","fee":"₱1,000.00","time":"14 Days and 58 Minutes","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Application for Correction of Clerical Error under RA 10172 (Change of Sex/ Day and or Month of Birth)","summary":"Petition to correct the sex or the day or month of birth on a birth record without court.","category":"requests","for":"everyone","requirements":"Certificate of Live Birth to be corrected - LCRO & PSA copy - (3) photocopies (Client); Earliest School Record (Elementary Form No. 137) - (3) photocopies (Client); Medical Record, if applicable - (3) photocopies (Client); Affidavit of No Medical Record, if not applicable - (1) original, (2) photocopies (Client); Baptismal Certificate - (3) photocopies (Client); Employment Clearance or Certification, if employed - (3) original (Client); Affidavit of Non-employment, if not employed - (1) original, (2) photocopies (Client); Police Clearance - (1) original, (2) photocopies (Client); NBI Clearance - (1) original, (2) photocopies (Client); Medical Certification from Government Physician of birthplace (only for change of sex) - (1) original, (2) photocopies (Client); Newspaper Publication: Affidavit of Publication - (3) original copies; Newspaper Clippings (two (2) issues) - (1) original copy (Client); Official Receipt (Municipal Treasurer’s Office (Windows 1-7))","fee":"₱3,000.00","time":"14 Days and 1 Hour","where":"Office of the Municipal Civil Registrar","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Review the Annual & Supplemental Budget of Barangays","summary":"Barangays have their annual and supplemental budgets reviewed and endorsed to the Sangguniang Bayan.","category":"government","for":"local-governments","requirements":"Complete Plans and Programs (Municipal Budget Office)","fee":"None","time":"26 Minutes","where":"Office of the Municipal Budget Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Facilitate Submission of Barangay Reports","summary":"Barangays submit their monthly and yearly financial reports for review and recording before audit.","category":"government","for":"local-governments","requirements":"Punong Barangay Certification (Original & Duplicate Copy) (by barangay); Transmittal (Original & Duplicate) (by barangay); Reports of Appropriations and Obligations, including SK, LDRRM, GF and PS, Senior Citizen, GAD and BCPC (Original & Duplicate Copy) (by barangay); Statements of Appropriations Obligations and Balances (Original & Duplicate Copy) (by barangay); Snapshot (Original & Duplicate Copy) (by barangay); Cashbook (Original & Duplicate Copy) (by barangay); Deposit slip (Original & Duplicate Copy) (by barangay); Official Receipt of Collection (Original & Duplicate Copy) (by barangay); Report of Collection and Deposits (Original & Duplicate Copy) (by barangay); Reports of Accountability for Accountable Form (Original & Duplicate Copy) (by barangay); Report of Collection and Remittance (Original & Duplicate Copy) (by barangay); Report of Estimated of Actual Income (Original & Duplicate Copy) (by barangay); Supporting documents for each cash advance, payment, remittance and liquidation, such as photocopy of check, disbursement vouchers and payrolls (by barangay)","fee":"None","time":"15 Minutes","where":"Office of the Municipal Accountant","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Accountant’s Advice for Check Issued","summary":"Payees' checks are recorded and the accountant's advice is sent to the bank so checks can be released.","category":"suppliers","for":"businesses","requirements":"Journal Entry Voucher (Office of the Municipal Accountant); Checks (Office of the Municipal Treasurer); Advice of checks issued (Office of the Municipal Accountant)","fee":"None","time":"46 Minutes","where":"Office of the Municipal Accountant","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Processing of Disbursement Voucher/ Payroll & Other Government Money Payment","summary":"Suppliers' and contractors' payment vouchers are checked for complete papers and available funds.","category":"suppliers","for":"businesses","requirements":"Purchase of Supplies: Obligation Request, Disbursement Vouchers, Inspection & Acceptance Report, Delivery Receipt, Purchase Request, Purchase Order, Pre & Post Inspection Report, Report of Waste Materials, BIR Form, Letter Request, List of Recipients, Acknowledgement Receipt & Equipment (Original & Duplicate Copy) (by Office/Department); Purchase of Services: Obligation Request, Disbursement Vouchers, Acceptance & Inspection Report, Purchase Order/Contract, Purchase Request, Receipt / Delivery Receipt, Abstract of Canvass, Sealed Canvass, BIR Form, Pre & Post Inspection Report, Memorandum of Agreement, List of Recipients, Letter Request, Status of Accomplishment, Certificate of Acceptance (Original & Duplicate Copy) (by Office/Department); Public Bidding: Publication, Notice of bid, Abstract of Bid, Bidders Bond, Letter of Award / Acceptance of Bid Proposal, Purchase Order / Contract, Program of Works, Notice of Commerce Work, Report of Accomplishment Certificate, Inspection Report, Performance Bond, Plans & Specifications, Notice of Winning Bidders, Certificate of Acceptance, Blue Print, Statement of Work Accomplish, Certificate of Completion, Bidders Tender Form, Report of Local Inspectorate Team / PMC, Contractors Accreditation, Agency Estimate, Evidence that Contractor is Duly License & Register, Statement of Time Lapse & Work Accomplishment (Original & Duplicate Copy) (by Office/Department)","fee":"None","time":"19 Minutes","where":"Office of the Municipal Accountant","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Community Tax Certificate (Cedula)","summary":"Pay your community tax and get your cedula, often needed for permits and documents.","category":"taxes","for":"everyone","requirements":"Accomplished form (Office of the Municipal Treasurer); Valid ID (Client); Barangay Clearance (optional) (Barangay Concern)","fee":"₱35.00 basic community tax, plus an amount based on salary or income","time":"4 Minutes","where":"Office of the Municipal Treasurer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Official Receipts on Business Licenses","summary":"Pay your business permit and licence fees and get an official receipt.","category":"taxes","for":"businesses","requirements":"Order of Payment (Business Permit and Licensing Division)","fee":"Based on the computation of the Business Permit and Licensing Division","time":"5 Minutes","where":"Office of the Municipal Treasurer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Official Receipts on Building Permit Fees and other Fees","summary":"Pay building permit, zoning, bid document or correction fees and get an official receipt.","category":"taxes","for":"everyone","requirements":"Order of Payment (Building Permit) (Office of the Municipal Engineer); Order of Payment (Zoning Clearance) (Office of the Municipal Planning and Development Coordinator); Order of Payment (Bid Documents) (Bid and Awards Committee Secretariat); Order of Payment (Correction of Clerical Errors) (Office of the Municipal Civil Registrar)","fee":"Based on the computation of respective offices","time":"3 Minutes","where":"Office of the Municipal Treasurer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Official Receipts on Mayor's Clearance Fees","summary":"Pay the Mayor's Clearance fee and get an official receipt.","category":"taxes","for":"everyone","requirements":"Community Tax Certificate (Municipal Treasurer's Office (Windows 1-7)); Barangay Clearance (Barangay Hall)","fee":"₱80.00","time":"3 Minutes","where":"Office of the Municipal Treasurer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Official Receipts on Other Transactions","summary":"Pay other dues, such as professional tax or barangay fund transfers, and get an official receipt.","category":"taxes","for":"everyone; local-governments","requirements":"Professional Tax Receipt (Professional Clients); Transfer of Funds of Barangay (Voucher with Check) (Barangay Concern); Transfer of Collection PTO (Provincial Treasurers Office); Accountable Forms (Office of the Municipal Treasurer); Refund of Cash Advance (Liquidation Report) (LGU Officials & Employees)","fee":"See the schedule of fees (e.g. Professional Tax Receipt ₱330.00, Occupation/Calling Fee ₱287.00)","time":"3 Minutes","where":"Office of the Municipal Treasurer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Official Receipts on Police Clearance Fees","summary":"Pay the police clearance fee and get an official receipt.","category":"taxes","for":"everyone","requirements":"Barangay Clearance (Barangay Hall); Community Tax Certificate (Municipal Treasurer's Office (Windows 1-7))","fee":"₱350.00","time":"3 Minutes","where":"Office of the Municipal Treasurer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Official Receipts on Real Property Taxes","summary":"Pay real property tax on your land or building and get an official receipt.","category":"taxes","for":"everyone","requirements":"Tax Declaration as to Ownership of Real Property (Office of the Municipal Assessor); Previous Real Property Tax Payments (Previous Tax Payments/Owners File); Tax Clearance (Office of the Municipal Treasurer); Real Property Tax Billing (Office of the Municipal Treasurer)","fee":"₱80.00; tax based on Real Property Tax Billing","time":"3 Minutes","where":"Office of the Municipal Treasurer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Processing of Disbursement Vouchers and Issuance of Checks","summary":"Payees' approved vouchers are processed and their checks prepared, signed and released.","category":"suppliers","for":"businesses","requirements":"Disbursement vouchers with complete supporting documents (Office of the Municipal Accountant)","fee":"None","time":"10 Minutes","where":"Office of the Municipal Treasurer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Appraisal and Assessment of New discovery of (Land, Building and Machinery)","summary":"Have newly declared land, buildings or machinery inspected, valued and given a tax declaration.","category":"taxes","for":"everyone","requirements":"Filled up request form (Office of the Municipal Assessor); Land Title (Owner/ Register of Deeds); Building, Electrical and Plumbing Permit/Certificate of completion (for Building) (Owner/Office of the Municipal Engineer); Purchase receipts of Machinery & Specification (for Machinery) (Seller/ Owner)","fee":"₱75.00","time":"1 Hour & 54 Minutes","where":"Office of the Municipal Assessor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Certificate of Exact Location of Property","summary":"Get a certificate stating the exact location of your property based on assessor records.","category":"requests","for":"everyone","requirements":"Filled up request form (Office of the Municipal Assessor)","fee":"₱80.00","time":"26 Minutes","where":"Office of the Municipal Assessor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Certificate of No Improvement or with improvement","summary":"Get a certificate stating whether your land has recorded buildings or other improvements.","category":"requests","for":"everyone","requirements":"Filled up request form (Office of the Municipal Assessor)","fee":"₱80.00","time":"21 Minutes","where":"Office of the Municipal Assessor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of True Copy of Tax Declaration","summary":"Get an updated true copy of your property's tax declaration showing its market and assessed value.","category":"requests","for":"everyone","requirements":"Filled up request form (Office of the Municipal Assessor); Official Receipt (Office of the Municipal Treasurer (Windows 1-7)); Land Title (Register of Deeds/ Owner)","fee":"₱80.00","time":"18 Minutes","where":"Office of the Municipal Assessor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Re-assessment of Land, Building and Machinery","summary":"Ask to have your land, building or machinery re-inspected and its assessed value updated.","category":"taxes","for":"everyone","requirements":"Duly Accomplish request form (Office of the Municipal Assessor); Land Title (Owner/ Register of Deeds); Building, Electrical and Plumbing Permit (for Building) (Owner/ Office of the Municipal Engineer); Certificate of Completion (for Building) (Owner/ Office of the Municipal Engineer); Purchase receipts of Machinery & Specification (for Machinery) (Seller/ Owner)","fee":"₱75.00","time":"1 Hour and 37 Minutes","where":"Office of the Municipal Assessor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Transfer of Ownership of Tax Declaration","summary":"Move a property's tax declaration into the new owner's name after a sale or transfer.","category":"requests","for":"everyone","requirements":"Original Copy of Land Title (Register of Deeds); Deed of Sale or Certificate of Ownership (if Building and machinery), Subdivision Plan (Owner, Housing Land Use Regulatory Board); Official Receipts/ Transfer Fee/ Tax Clearance (Office of the Municipal Treasurer (Windows 1-7)); Sworn Statement (Office of the Municipal Assessor)","fee":"₱25.00 transfer fee; ₱300.00 standard fine and additional fines based on assessed value","time":"52 Minutes","where":"Office of the Municipal Assessor","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Adolescent Health and Development Program Services","summary":"Young people aged 10 to 19 get check-ups, counselling, lab tests and medicines.","category":"health","for":"youth","requirements":"Referral Slip (1 Original Copy) (Barangay Health Stations; from Department of Education District Nurses; School Guidance Office); HEADDSSS Form, PCB Form (Rural Health Unit of Northern Kabuntalan / Municipal Health Office - Records Room)","fee":"None","time":"1 Hour & 35 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Dental Health Program Services","summary":"Get basic dental care such as check-ups, cleaning, fillings and tooth extraction.","category":"health","for":"everyone","requirements":"Referral Slip / Note (1 Original Copy) (Optional) (Barangay Health Stations)","fee":"₱150.00","time":"1 Hour and 55 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Death Certificate","summary":"Have the health officer review and sign the death certificate of someone who died in town.","category":"requests","for":"everyone","requirements":"Death Certificate (4pcs Original Copy) (Office of the Municipal Civil Registrar)","fee":"None","time":"25 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Medical Certificate for Medico - Legal, Senior Citizen, and Person with Disability","summary":"Get a medical certificate for legal cases or for a senior citizen or PWD ID.","category":"health","for":"everyone; senior-citizens; persons-with-disability","requirements":"Police Report (Northern Kabuntalan Police Station); Barangay Certificate (Barangay where the client belong / resides); Valid ID, Latest Picture of Senior Citizen / Person with Disabilities (Commission on Elections; Municipal Social Welfare Development Office)","fee":"None","time":"40 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Pre - Employment Medical Certificate","summary":"Get a medical or health certificate for a job, school, sports or scholarship.","category":"health","for":"everyone; job-seekers","requirements":"Complete filled - out Application Form (Company where they will apply; School enrolled; Office); Official Receipt (Municipal Treasurer's Office (Windows 1-7)); Community Tax Certificate (Barangay where they belong); Specimens (Client); X - ray Result (Facility with Xray Machine); Drug Test Results (DOH Accredited Laboratory); Result of Neuro Exam (Licensed Neuro Clinics)","fee":null,"time":"40 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Sanitary Permit","summary":"Businesses and facilities serving the public get inspected and receive a sanitary permit.","category":"permits","for":"businesses","requirements":"Duly filled-out form (Business and Permit Licensing Division); Official Receipt for Sanitary Permit (Municipal Treasurer’s Office (Windows 1-7))","fee":null,"time":"5 Days, 2 Hours and 20 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Maternal Care Services / Prenatal Care Services","summary":"Pregnant women get prenatal check-ups, lab tests, vaccines, iron supplements and health advice.","category":"health","for":"women","requirements":"Referral Slip / Note (1 Original Copy) (Optional) (Barangay Health Stations); Mother - Baby Booklet / Prenatal Care Booklet (Client)","fee":"None","time":"1 Hour and 55 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"National Immunization Program Services","summary":"Babies up to 12 months old get free vaccines against preventable diseases.","category":"health","for":"children","requirements":"Referral Slip / Note (1 Original Copy) (Optional) (Barangay Health Stations); Mother - Baby Booklet / Immunization Booklet (Client)","fee":"None","time":"1 Hour and 15 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Out - Patient Department - Medical Consultation Services","summary":"See a doctor for common illnesses like cough, high blood pressure or wounds and get medicines.","category":"health","for":"everyone; patients","requirements":"Referral Slip / Note (1 Original Copy) (Optional) (Barangay Health Stations)","fee":"None","time":"60 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Responsible Parenthood and Reproductive Health Services","summary":"Get family planning advice and your chosen method to space or limit births.","category":"health","for":"everyone","requirements":"Referral Slip / Note (1 Original Copy) (Optional) (Barangay Health Stations); Family Planning Card (for Current Family Planning User) (Client)","fee":"None","time":"1 Hour and 45 Minutes","where":"Office of the Municipal Health Officer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Building & Electrical Permit","summary":"Get the permit you need before building, renovating or wiring a structure.","category":"permits","for":"everyone; businesses","requirements":"Lot Title (5 Copies Photocopy) (National Land Titles and Deeds Registration Administration); Tax Declaration (5 Copies Photocopy) (Office of the Municipal Assessors/Office of the Municipal Treasurer); Plans & Estimates (5 Copies Photocopy) (Licensed Architect or Civil Engineer (Private)); Lease Contract (If renting) (5 Copies Photocopy) (Owner of the Building); Building Permit Form (5 Copies Original) (Office of the Municipal Engineer); Electrical Permit Form (5 Copies Original) (Office of the Municipal Engineer); Plumbing/Sanitary Permit Form (5 Copies Original) (Office of the Municipal Engineer); General Conditions & Specifications (5 Copies Original) (Licensed Architect or Civil Engineer (Private)); Structural Analysis (For Two-Storey Up) (5 Copies Original) (Licensed Architect or Civil Engineer (Private)); Construction Safety & Health Program (5 Copies Photocopy) (Department of Labor & Employment (DOLE)); 2 Long Brown Envelope Folder (Client)","fee":"Based on the National Building Code of the Philippines (PD 1096)","time":"40 Minutes","where":"Office of the Municipal Engineer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Demolition Permit","summary":"Get the permit you need before tearing down all or part of a building.","category":"permits","for":"everyone; businesses","requirements":"Lot Title (5 Copies Photocopy) (National Land Titles and Deeds Registration Administration); Subdivision Plan/Sketch Plan/Locational Plan (5 Copies Original) (Licensed Architect or Civil Engineer (Private)); Barangay Clearance (5 Copies Photocopy) (Barangay Hall/Office of the Barangay Captain)","fee":"Based on the National Building Code of the Philippines (PD 1096)","time":"40 Minutes","where":"Office of the Municipal Engineer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Fencing Permit","summary":"Get the permit you need before building a fence on your property.","category":"permits","for":"everyone; businesses","requirements":"Lot Title (5 Copies Photocopy) (National Land Titles and Deeds Registration Administration); Subdivision Plan/Sketch Plan/Locational Plan (5 Copies Original) (Licensed Architect or Civil Engineer (Private)); Plans & Estimates (5 Copies Original) (Licensed Architect or Civil Engineer (Private)); Barangay Clearance (5 Copies Photocopy) (Barangay Hall/Office of the Barangay Captain)","fee":"Based on the National Building Code of the Philippines (PD 1096)","time":"40 Minutes","where":"Office of the Municipal Engineer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Occupancy Permit","summary":"Get the permit that lets you use or move into a newly finished building.","category":"permits","for":"everyone; businesses","requirements":"Certificate of Completion (Office of the Municipal Engineer); Building Permit (Office of the Municipal Engineer); Log book of daily activities (Licensed Architect/Civil Engineer); As built plan (Licensed Architect/Civil Engineer)","fee":"Based on the National Building Code of the Philippines (PD 1096)","time":"40 Minutes","where":"Office of the Municipal Engineer","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Population Data And Information Management Services","summary":"Request population data and information about the town from the population office.","category":"community","for":"everyone","requirements":"Letter of Request (Client)","fee":"None","time":"5 Minutes","where":"Municipal Population Office","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Technical Assistance Rendered To Program Partners","summary":"Program partners can invite the population office to give trainings, orientations or talks.","category":"community","for":"local-governments; government-offices","requirements":"Letter of Request (Client)","fee":"None","time":"2 Days","where":"Municipal Population Office","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Zoning/Locational Clearance for Business (New Business)","summary":"New businesses get clearance that their chosen location is allowed under the town's land use plan.","category":"permits","for":"businesses; investors","requirements":"DTI for Single Proprietorship/SEC for Corporations/CDA Registration for Cooperatives (DTI Offices or Negosyo Centers/ SEC Office/ CDA Office); Barangay Business Clearance (Barangay Hall (where the business is located)); Community Tax Certificate (For Business) (Treasurer’s Office); Proof of Ownership or Land Title (if owned) (Business Applicant); Contract of Lease (if renting) (Lessor); Fully Accomplished Application Form (Municipal Planning and Development Office)","fee":"₱1,200.00","time":"10 minutes","where":"Municipal Planning and Development Office","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Zoning/Locational Clearance for Business (Renewal Business)","summary":"Businesses renewing their permit get a zoning decision confirming their location is allowed.","category":"permits","for":"businesses; investors","requirements":"DTI for Single Proprietorship/SEC for Corporations/CDA Registration for Cooperatives (DTI Offices or Negosyo Centers/ SEC Office/ CDA Office); Barangay Business Clearance (Barangay Hall (where the business is located)); Community Tax Certificate (For Business) (Treasurer’s Office); Proof of Ownership or Land Title (if owned) (Business Applicant); Contract of Lease (if renting) (Lessor); Fully Accomplished Application Form (Municipal Planning and Development Office)","fee":"None","time":"10 minutes","where":"Municipal Planning and Development Office","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Northern Kabuntalan","provider_kind":"Municipality","service":"Issuance of Decision of Zoning Clearance for Building Permit","summary":"Get zoning clearance that your planned building or expansion is allowed on the site.","category":"permits","for":"everyone; businesses","requirements":"Application Form for Zoning Clearance / Locational Clearance, duly notarized – Three (3) copies (Municipal Planning and Development Office); Building Plan duly signed by a Civil Engineer – One (1) set; Site Development Plan (Applicant); Transfer Certificate of Title (TCT) or any proof of ownership or right over the property; if lot is not owned, Contract of Lease or Authorization to Occupy Lot (Applicant or Lessor); Real Property Tax Declaration – One (1) copy and Certificate of the latest Real Property Tax Payment (Applicant); Environmental Clearance Certificate (ECC), when applicable (Environmental and Management Bureau); Conversion clearance, if the land was covered by the Comprehensive Agrarian Reform Program (Department of Agrarian Reform); Approved ordinance for the reclassification of the site, if the dominant land use is agricultural (Sangguniang Bayan of the Municipality); Lot Plan with vicinity map (Applicant); Bill of Materials – One (1) Copy (Applicant); Specifications – One (1) Copy (Applicant)","fee":"Computation prescribed by the Housing and Land Use Regulatory Board (HLURB)","time":"5 days and 18 minutes","where":"Municipal Planning and Development Office","source":"https://drive.google.com/file/d/1gSGr3lYLkMlWC3Sh1kFCWnNn_k078t1w/view"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Budget Review","summary":"The province reviews and helps finish your town's annual or supplemental budget.","category":"government","for":"local-governments","requirements":"Annual Performance Budget (Municipal) (MLGU); Supplemental Budget (MLGU); Ordinance (MLGU)","fee":"None","time":"5 Days and 8 Minutes","where":"PBO-Assistor and Review Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Provision of Emergency Medical Care and Transport","summary":"Call the hotline and a rescue team gives first aid and takes the patient to hospital.","category":"health","for":"everyone; patients","requirements":"","fee":"None","time":"22 Minutes","where":"PDRRMO-Operations and Warning Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Provision of Standby Medic and Firetruck","summary":"Ask for a medic team and fire truck to stand by at your event.","category":"community","for":"everyone","requirements":"Letter Request (Client)","fee":"None","time":"38 Minutes","where":"PDRRMO-Operations and Warning Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Provision of Technical Assistance to Conduct Training on Disaster Risk Reduction and Management (DRRM)","summary":"Ask the province to train your group in disaster preparedness, first aid and basic life support.","category":"community","for":"everyone","requirements":"Letter Request (Client)","fee":"None","time":"11 Days and 17 Minutes","where":"PDRRMO-Administration and Training Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Provision of Food and Non-Food Items to Victims of Calamities or Other Disaster-Related Incidents","summary":"Families hit by fighting, fire, floods or other disasters get food, relief goods and family kits.","category":"assistance","for":"everyone; families-in-need","requirements":"Letter Request (Client)","fee":"None","time":"3 Days and 9 Minutes","where":"PDRRMO-Operations and Warning Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Lease of Heavy Equipments","summary":"Rent the province's excavators, dump trucks, graders, cranes or buses for your project.","category":"community","for":"everyone; local-governments","requirements":"Request Letter Address to the Governor (Requesting Party/LGU); Original Receipt (Provincial Treasurer’s Office)","fee":"₱6,000.00 to ₱19,320.00 depending on the equipment; see the schedule of fees","time":"2 Days 8 Hours and 15 Minutes","where":"Provincial Engineer’s Office","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Recruitment, Selection and Placement","summary":"Apply for an open job at the provincial government and go through screening and exams.","category":"livelihood","for":"job-seekers","requirements":"Application Letter (Interested Applicant); Fully Accomplished Personal Data Sheet (PDS) (CSC Form 212, Revised 2017) (Interested Applicant); Performance Rating for the last two (2) rating periods if applicable (for promotion and transfer) (Interested Applicant); Photocopy of Certificate of Eligibility/rating/license (Interested Applicant); Photocopy of Transcript of Records (Interested Applicant)","fee":"None","time":"17 Days, 6 hours and 7 minutes","where":"Recruitment, Selection and Placement Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Inspection Collection of Real Property Tax (Basic & SEF)","summary":"Pay the yearly tax on your land, building or machinery and get a tax clearance.","category":"taxes","for":"everyone; businesses","requirements":"Latest Official Receipt of last Payment or Certificate of Payment/ Original Copy or Certified True Copy of Real Property Tax Declaration/ Original or Certified True Copy of Tax Clearance (Client’s Copy/ Local Assessor)","fee":"1% basic tax and 1% SEF tax on the assessed value; ₱150.00 for a tax clearance","time":"32 Minutes","where":"PTO- Revenue Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Collection of Transfer Tax","summary":"Pay the tax due when land or property is sold, donated or otherwise transferred.","category":"taxes","for":"everyone","requirements":"Deed of Sale, donation or any applicable document proving transfer of ownership/ Original Copy of Real Property Tax Declaration/ Tax Clearance or updated tax payment (Official Receipt) (Client’s Copy/ Local Assessor)","fee":"60% of 1% of the market value or cost of sale/donation, whichever is higher","time":"12 minutes","where":"PTO- Revenue Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Collection of Professional Tax","summary":"Licensed professionals pay their yearly professional tax and get an official receipt.","category":"taxes","for":"workers","requirements":"Current annual registration card or PRC License (Client’s Copy)","fee":"₱350.00 (Bracket A) or ₱250.00 (Bracket B)","time":"15 Minutes","where":"PTO-Revenue Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Collection of Franchise Tax","summary":"Businesses holding a franchise pay their yearly franchise tax to the province.","category":"taxes","for":"businesses","requirements":"Financial Statement of the preceding year / Gross sales receipts (Client’s Copy)","fee":"60% of 1% of the gross annual receipts of the preceding year","time":"15 Minutes","where":"PTO-Revenue Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Collection of Annual Fixed Tax on Delivery Truck & Vans and Issuance of Governor’s Permit and Sticker","summary":"Businesses pay the yearly tax on delivery trucks and vans and get a Governor's Permit and sticker.","category":"taxes","for":"businesses","requirements":"OR/CR to ensure that the vehicle used is registered (Client’s Copy)","fee":"₱1,950.00 (₱650.00 tax, ₱1,000.00 Governor’s Permit, ₱300.00 sticker)","time":"50 Minutes","where":"PTO-Revenue Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Collection of Tax on Sand and Gravel and Issuance of Governor’s Permit","summary":"Quarry operators pay the tax on sand, gravel and other materials and get a Governor's Permit.","category":"taxes","for":"businesses","requirements":"Documents from PMRC (Client’s Copy); Delivery Receipt (Duplicate Copy) (Provincial’s Copy)","fee":"See the schedule of fees (permit fees ₱200.00 to ₱2,500.00; tax of ₱50.00/cu.m for sand and gravel, ₱20.00/cu.m for limestone)","time":"67 Minutes","where":"PTO-Revenue Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Collection of Other Fees and Charges","summary":"Pay fees for certifications, authentications, veterinary health certificates and loan documents.","category":"taxes","for":"everyone","requirements":"Transaction Slip (Office Concerned)","fee":"₱100.00 each for certification, authentication, veterinary health certificate or loan documents","time":"15 Minutes","where":"PTO-Revenue Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Request for Tourism-Related Inquiries and Initiatives","summary":"Bring your tourism question, plan or proposal to the province for review and support.","category":"community","for":"everyone","requirements":"Proposals, Plans, Datasheets, and other pertinent documents (Requesting Party/LGU)","fee":"None","time":"25 Minutes","where":"Provincial Tourism Office/Planning and Development","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Request for Tourist Attraction Assessment","summary":"Ask the province to assess a place as a tourist attraction.","category":"community","for":"everyone","requirements":"Proposals, Plans, Datasheets, and other pertinent documents (Requesting Party/LGU)","fee":"None","time":"1 Day and 20 Minutes","where":"Provincial Tourism Office/Planning and Development","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Technical Assistance","summary":"Town tourism and planning officers get help with tourism statistics, training and marketing.","category":"government","for":"local-governments","requirements":"Request form (Requesting Party/LGU); Information needed","fee":"None","time":"8 Hours and 10 Minutes","where":"Provincial Tourism Office/Planning and Development","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Request for Tourism Information Assistance Center (TIAC) Visit","summary":"Visit the tourism center and museum for a guided tour and travel information.","category":"community","for":"everyone; travellers","requirements":"Request Letter (Requesting Party/LGU)","fee":"None","time":"55 Minutes","where":"Provincial Tourism Office/Marketing and Promotion","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Financial Assistance Services/Festival Celebration","summary":"Towns get financial help from the province for their festivals and anniversaries.","category":"government","for":"local-governments","requirements":"Request Letter (Requesting Party/LGU); Recommendation of the grant of financial assistance (Provincial Tourism Office); Approved Letter Request (Provincial Governor’s Office)","fee":"None","time":"6 Days and 30 Minutes","where":"Provincial Tourism Office/Marketing and Promotion","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Request for Performing Arts Ensemble","summary":"Book the province's music and dance performers for your event.","category":"community","for":"everyone","requirements":"Request Letter (Requesting Party/LGU)","fee":"None","time":"1 Day, 1 Hour and 35 Minutes","where":"Provincial Tourism Office","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Accommodate Inquiries on Tourism/Cultural Activities of the Province","summary":"Ask about and get the schedule of the province's tourism and cultural activities.","category":"community","for":"everyone; travellers","requirements":"Request Letter (Requesting Party/LGU)","fee":"None","time":"15 Minutes","where":"Provincial Tourism Office","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Request for Tour Guiding Services to Historical Places in the Province","summary":"Get a guided tour of historical places in the province.","category":"community","for":"everyone; travellers","requirements":"Request Letter (Requesting Party/LGU)","fee":"None","time":"1 Day and 28 Minutes","where":"Provincial Tourism Office","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Aid to Person with Disability","summary":"Persons with disability living in the province get help with assistive devices.","category":"assistance","for":"persons-with-disability","requirements":"Request Letter (Requesting Party); Referral Letter (MSWDO/Barangay)","fee":"None","time":"2 Months, 2 Hours and 5 Minutes","where":"Persons with Disability Affairs Office","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Request for Development Plan","summary":"Get a copy of the province's development plans, such as the PDPFP or PCIP.","category":"requests","for":"local-governments; government-offices","requirements":"Request Letter (Requesting Party)","fee":"None","time":"1 Hour and 55 Minutes","where":"OPPDC / Plans and Program Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Request for Various Maps, Data and Shape Files","summary":"Get maps, data and GIS shape files of the province for planning.","category":"requests","for":"local-governments; government-offices","requirements":"Request Letter (Requesting Party)","fee":"None","time":"5 Days and 41 Minutes","where":"OPPDC / Plans and Program Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Review of Annual MLGU GAD Plan and Budget","summary":"The province reviews and endorses your town's yearly Gender and Development plan and budget.","category":"government","for":"local-governments","requirements":"Request Letter (Requesting Party/MLGU)","fee":"None","time":"1 Day and 10 Minutes","where":"OPPDC / Plans and Program Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Provision of Technical Services on the Development Plans and Maps (Plans and Program Division)","summary":"Planners and mappers from the province help you prepare development plans and maps.","category":"government","for":"local-governments; government-offices","requirements":"Request Letter (Requesting Party)","fee":"None","time":"4 hours and 7 Minutes","where":"OPPDC / Plans and Program Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Request for Statistical Data/Information","summary":"Get copies of the province's statistics and planning data.","category":"requests","for":"local-governments; government-offices","requirements":"Request Letter (Requesting Party)","fee":"None","time":"1 hour and 40 Minutes","where":"OPPDC / Project Monitoring Information Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Provision of Technical Services on the Development Plans and Maps (Project Monitoring Information Division)","summary":"Get help preparing an ecological profile, accomplishment reports and other town promotional materials.","category":"government","for":"local-governments; government-offices","requirements":"Request Letter (Requesting Party)","fee":"None","time":"1 hour and 44 Minutes","where":"OPPDC / Project Monitoring Information Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Extension Services/Technical Assistance","summary":"Farmers get expert advice, training and on-farm help with crops and farm problems.","category":"farming","for":"farmers","requirements":"Request Letter (From Clientele/ Farmer)","fee":"None","time":"2 Days and 45 minutes","where":"Office of the Provincial Agriculturist","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Distribution of Agricultural Inputs, Planting Materials and Livelihood Projects","summary":"Farmers receive seedlings, farm inputs and livelihood projects after a site check.","category":"farming","for":"farmers","requirements":"Request Letter (From Clientele/ Farmer)","fee":"None","time":"2 Days, 1 Hour and 25 Minutes","where":"Office of the Provincial Agriculturist","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Nutrition Services","summary":"Get nutrition counseling and nutrition program activities for your community.","category":"health","for":"everyone; women","requirements":"Request Letter (From Clientele/ Farmer)","fee":"None","time":"2 Days and 1 Hour","where":"Office of the Provincial Agriculturist","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Issuance of Veterinary Health Certificate (Livestock Traders: Cattle, Carabao, Swine and Horse)","summary":"Livestock traders get the health certificate needed to transport cattle, carabao, pigs or horses.","category":"farming","for":"farmers; businesses","requirements":"Certificate of ownership of poultry/ livestock animals (Municipal Licensing Office); Certificate of transfer of ownership of large animals (Municipal Licensing Office); Mayor’s business permit (Municipal Licensing Office); Livestock handler’s permit (DA region XII); Police clearance (Police Office); Result of blood samples for (ASF, Surra, EIA) (RADDL); Shipping Permit (Quarantine Office)","fee":"₱100.00","time":"13 Minutes","where":"OPVET-Livestock and Poultry Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Issuance of Veterinary Health Certificate for Transport (Poultry, Duck Farmers and Game Fowl Enthusiasts)","summary":"Poultry and duck raisers and gamefowl owners get the health certificate needed to transport their birds.","category":"farming","for":"farmers","requirements":"Mayor’s/Business Permit (Municipal Licensing Office); Livestock Handler’s Permit (Municipal Licensing Office); Result of Blood Samples (Avian Influenza) (RADDL); NCD Vaccination Card (Veterinarian/Livestock Technician); Shipping Permit (Quarantine Office)","fee":"₱200.00 (1-200 heads)","time":"14 Minutes","where":"OPVET-Regulatory Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Issuance of Veterinary Health Certificate for Transport of Pet Animals","summary":"Pet owners get the health certificate needed to travel with or ship their pets.","category":"farming","for":"everyone","requirements":"Pet Animal Vaccination Card (Veterinary); Official Receipt (Provincial Treasury Office)","fee":"₱200.00 (1 to 200 heads)","time":"16 Minutes","where":"OPVET-Regulatory Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Issuance of Veterinary Health Certificate (Livestock and Poultry Farmers, Duck, Quail, Chicken Eggs and Balut)","summary":"Farmers get the health certificate needed to transport animals, eggs and balut.","category":"farming","for":"farmers","requirements":"Result of blood samples (Avian Influenza) (RDDL)","fee":"₱100.00","time":"18 Minutes","where":"OPVET-Livestock and Poultry Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Animal Health Services (Walk In/House to House/Barangay)","summary":"Livestock and poultry farmers get their animals checked and treated by a veterinarian.","category":"farming","for":"farmers","requirements":"Client presence; Animals","fee":"₱100.00","time":"16 Minutes","where":"OPVET-Livestock and Poultry Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Routine Services/Vitamins/Deworming and Iron Administration (Walk In/House to House/Barangay)","summary":"Farm animals get vitamins, deworming and iron shots to keep them healthy.","category":"farming","for":"farmers","requirements":"Client presence; Data of animals","fee":"None","time":"16 Minutes","where":"OPVET-Livestock and Poultry Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Anti-Rabies (Walk-In)","summary":"Bring your dog or cat for a free anti-rabies shot and vaccination card.","category":"farming","for":"everyone","requirements":"Client presence; Vaccination Card (Provincial Veterinarian/Veterinarian II); Pet Animal","fee":"None","time":"3 Hours and 14 Minutes","where":"OPVET-Regulatory and Control Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Anti-Rabies (House to House/Barangay)","summary":"Vets visit your barangay to give free anti-rabies shots to pets.","category":"farming","for":"everyone","requirements":"Request letter (Municipal Hall/Barangay Hall); Pet animal","fee":"None","time":"7 Days, 3 Hours and 11 Minutes","where":"OPVET-Regulatory and Control Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Animal Disease Surveillance (Blood Collection of Animals)","summary":"Get blood and other samples from your animals tested for diseases like African swine fever.","category":"farming","for":"farmers; everyone","requirements":"Client presence; Letter request; Transport media (Regional Animal Disease Diagnostic Laboratory (RADDL)); Animals","fee":"None","time":"2 days, 2 hours and 36 Minutes","where":"OPVET-Livestock and Poultry Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Animal Welfare Services/Castration/Spaying/Minor Surgeries for Dogs and Cats (Walk-In)","summary":"Get your dog or cat spayed, castrated or given minor surgery for free.","category":"farming","for":"everyone","requirements":"Client presence; Pet animals","fee":"None","time":"1 hour and 6 Minutes","where":"OPVET-Livestock and Poultry Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Veterinary Quarantine Services","summary":"Vehicles carrying animals or meat are checked and disinfected to keep diseases like ASF out.","category":"farming","for":"farmers; businesses","requirements":"Veterinary Health Certificate (Veterinary Office); FDA Certificate (FDA); DTI Certificate (DTI); NMIS (NMIS); Shipping Permit (Veterinary Quarantine Office)","fee":"None","time":"5 Days","where":"OPVET-Livestock and Poultry Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Artificial Insemination/Carabao/Cattle and Goat (Barangay)","summary":"Technicians visit your barangay to artificially inseminate carabao, cattle and goats for better breeds.","category":"farming","for":"farmers","requirements":"Request Letter","fee":"None","time":null,"where":"OPVET-Livestock and Poultry Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Request for Issuance of New Tax Declaration","summary":"Get a new tax declaration after buying property or adding a building or machinery.","category":"requests","for":"everyone; government-offices","requirements":"Present Photocopy of title/TD or real property tax receipt and other reference of property identification for assessment and appraisal (Requesting Party (CLIENTS)); Additional requirements for authorized representative requesting; Owner’s authorization letter/SPA; Photocopy of Valid ID","fee":"None","time":"35 Minutes","where":"PASSO-Evaluation & Assessment Division","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Annotation of Mortgages/Bail Bond/Liens or Its Cancellation to the Field Appraisal and Assessment Sheet (FAAS) and Tax Declaration (TD)","summary":"Have a mortgage, bail bond or lien, or its cancellation, recorded on your property's tax declaration.","category":"requests","for":"everyone; businesses; government-offices","requirements":"Copy mortgage/bail bond /lien documents or its cancellation documents (Mortgage- banks, credit unions, mortgage lenders, mortgage, brokers, and other mortgage companies)","fee":null,"time":"56 Minutes","where":"Provincial Assessor’s Office","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Legislative Services","summary":"Towns get certified copies of resolutions and ordinances passed by the provincial board.","category":"requests","for":"local-governments","requirements":"Request Letter (Requesting Party/LGU)","fee":"None","time":"33 minutes","where":"OSSP","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Accreditation of CSO","summary":"Civil society groups and NGOs apply to be accredited by the provincial board.","category":"permits","for":"everyone","requirements":"Letter of Application signifying intention for accreditation, 15 copies (Requesting Party); Duly accomplished application form for accreditation, 15 copies (Requesting Party); Board resolution signifying intention for accreditation, 15 copies (Requesting Party); Certificate of Registration, 15 copies (Requesting Party); List of current officers and members, 15 copies (Requesting Party); Original Sworn Statement, 15 copies (Requesting Party); Annual accomplishment report, 15 copies (Requesting Party); Financial Statement, 15 copies (Requesting Party); Copy of the minutes of the latest meeting of the organization, 15 copies (Requesting Party); Profile indicating purpose and objective of the organization, 15 copies (Requesting Party)","fee":"None","time":"30 Days","where":"OVG, SP and OSSP","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Provision of Legal Technical Assistance","summary":"Mayors, barangay officials and provincial officials get legal opinions on contracts, ordinances and agreements.","category":"legal","for":"local-governments","requirements":"","fee":"None","time":"1 Days, 1 Hour and 20 Minutes","where":"Office of the Provincial Legal","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Legal Advise and Other Legal Services","summary":"Walk in and get free legal advice from the Provincial Legal Officer.","category":"legal","for":"everyone","requirements":"","fee":"None","time":"2 Hours and 10 Minutes","where":"Office of the Provincial Legal","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Administering Oath and Preparation of Affidavits","summary":"Have an affidavit or other legal document prepared and sworn for free.","category":"legal","for":"everyone","requirements":"Valid ID; CTC","fee":"None","time":"1 Hour, 16 Minutes and 30 seconds","where":"Office of the Provincial Legal","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Hospitalization Assistance to Senior Citizens","summary":"Senior citizens living in the province get help paying hospital bills or a referral letter.","category":"health","for":"senior-citizens; patients","requirements":"Hospital Bill (Hospital); Clinical Abstract; or Medical Certificate","fee":"None","time":"37 Minutes","where":"Provincial Governor’s Office-Office for Senior Citizens Affairs","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Maguindanao del Sur","provider_kind":"Province","service":"Provide Assistive Device to Senior Citizens","summary":"Senior citizens living in the province get canes, crutches, walkers or wheelchairs.","category":"assistance","for":"senior-citizens","requirements":"Request Letter (Requesting Party)","fee":"None","time":"27 Minutes","where":"Provincial Governor’s Office-Office for Senior Citizens Affairs","source":"http://www.maguindanaodelsur.gov.ph/gov/images/quicklinks/citizens_charter.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Food/Financial/Transportation Assistance","summary":"Food, cash or transport help for people facing a sudden money crisis.","category":"assistance","for":"families-in-need","requirements":"Valid ID (Xerox) (Clients Personal Documents); Barangay Certification (Xerox) (Barangay Hall/Barangay Official)","fee":"None","time":"1 hour and 15 minutes","where":"Office on Social Welfare and Development Services – Crisis Intervention and Disaster Relief Operation (CIDRO) Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Certification (Proof of Indigence)","summary":"A certificate proving you are a low-income earner.","category":"requests","for":"families-in-need","requirements":"Barangay Certification (Xerox) (Barangay Hall/Barangay Official); BIR Certification (Xerox) if needed (BIR Staff)","fee":"None","time":"1 hour","where":"Office on Social Welfare and Development Services – Crisis Intervention and Disaster Relief Operation (CIDRO) Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Social Case Study Report","summary":"A social worker's report you need to apply for medical or hospital aid.","category":"requests","for":"families-in-need; patients","requirements":"Valid ID (Xerox) (Personal Documents of Clients); Barangay Certification (Xerox) (Barangay Hall/Barangay Official); Medical Abstract (Xerox) (Hospital Staffs); Final Billing (Xerox) (Hospital Staffs)","fee":"None","time":"2 Days 1 hour and 5 minutes","where":"Office on Social Welfare and Development Services – Crisis Intervention and Disaster Relief Operation (CIDRO) Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Medical Assistance (Crisis Intervention)","summary":"Help paying for medicines through a partner pharmacy when you cannot afford them.","category":"health","for":"families-in-need; patients","requirements":"Valid ID (Xerox) (Personal Documents of Clients); Barangay Certification (Xerox) (Barangay Hall/Barangay Official); Medical Abstract (Xerox) (Hospital Staffs); Final Billing (Xerox) (Pharmacy)","fee":"None","time":"1 hour and 35 minutes","where":"Office on Social Welfare and Development Services – Crisis Intervention and Disaster Relief Operation (CIDRO) Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Medical Assistance and Hospital Assistance (Senate Funds MOA)","summary":"A referral letter to the Malasakit Center at Cotabato Regional Medical Center for hospital bill help.","category":"health","for":"families-in-need; patients","requirements":"Valid ID (Xerox) (Personal Documents of Clients); Medical Certificate (Xerox) (Hospital Staffs); Final Billing (Xerox) (Hospital Staffs)","fee":"None","time":"1 hour and 40 minutes","where":"Office on Social Welfare and Development Services – Crisis Intervention and Disaster Relief Operation (CIDRO) Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Emergency PhilHealth (PHIC) Card","summary":"Emergency PhilHealth coverage when you are suddenly hospitalised and cannot pay.","category":"health","for":"families-in-need; patients","requirements":"Valid ID (Xerox) (Personal Documents of Clients); Barangay Certificate (Xerox) (Barangay Official/Barangay Hall); Certificate of Confinement (Xerox) (Hospital Staffs)","fee":"None","time":"1 hour and 30 minutes","where":"Office on Social Welfare and Development Services – Crisis Intervention and Disaster Relief Operation (CIDRO) Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Relief Operation (Natural and Man-Made Calamities)","summary":"Food and non-food relief packs for victims of disasters and other calamities.","category":"assistance","for":"families-in-need","requirements":"Assessment and Validation Report that they are Victims of Natural and Man-Made Calamities from Barangay Officials and CIDRO Staffs (Barangay Officials and CIDRO Staff)","fee":"None","time":"2 days and 45 minutes","where":"Office on Social Welfare and Development Services – Crisis Intervention and Disaster Relief Operation (CIDRO) Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Child Welfare Program - Protective Services (Custodial Issue Mediation/Settlement Process)","summary":"Help settling a child custody dispute through a case conference with your barangay.","category":"legal","for":"children; families-in-need","requirements":"Birth Certificate (Philippine Statistic Authority (PSA)); Marriage Certificate (Philippine Statistic Authority (PSA)); Other Documents (depends on circumstances)","fee":"None","time":"1 day and 1 hour","where":"Office on Social Welfare and Development Services – Child Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Child Welfare Program - Protective Services (Children-At-Risk – CNSP)","summary":"Protection, medico-legal help, counselling and case filing for children who suffered abuse.","category":"legal","for":"children","requirements":"Communication Letter (optional for walk-in client) (Respective Barangay/BCPC/Agency); Barangay Blotter/Police Blotter/ Spot Report (Respective Barangay/Police Station); Certificate of Live Birth (Philippine Statistic Authority (PSA)); Result of Medical Examination/ Medico-legal (If possible) (CRMC Hospital)","fee":"None","time":"5 days and 5 hours","where":"Office on Social Welfare and Development Services – Child Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Child Welfare Program - Protective Services (Children-At-Risk – Violators)","summary":"Temporary shelter, values formation and case conferences for children who break ordinances or commit light offences.","category":"legal","for":"children","requirements":"Communication Letter (Respective Barangay/BCPC/Agency); Barangay Certificate (Respective Barangay/BCPC); Certificate of Live Birth (Philippine Statistic Authority (PSA)); School ID/ School Records (If possible) (Respective School); Result of Medical Examination/ Medico-legal (CRMC Hospital); Barangay Blotter/Police Blotter/ Spot Report (Respective Barangay/Police Station)","fee":"None","time":"1 day & 4 hours & 30 minutes","where":"Office on Social Welfare and Development Services – Child Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Child Welfare Program - Protective Services (Children In-Conflict with the Law (CICL)/Children Deprived of Liberty)","summary":"Social worker help, release requests and diversion programs for children accused of a crime.","category":"legal","for":"children","requirements":"Communication Letter (optional for walk-in client) (Respective Barangay/BCPC/Agency); Barangay Certificate (Respective Barangay/BCPC); Certificate of Live Birth (Philippine Statistic Authority (PSA)); School ID/ School Records (If possible) (Respective School); Result of Medical Examination/ Medico-legal (If possible) (CRMC Hospital); Barangay Blotter/Police Blotter/ Spot Report (Respective Barangay/Police Station)","fee":"None","time":"22 days & 3 hours & 30 minute","where":"Office on Social Welfare and Development Services – Child Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Child Welfare Program - Protective Services (Request for Certification of Custody)","summary":"A certificate of custody a child needs to claim a survivorship pension.","category":"requests","for":"children","requirements":"Barangay Certificate (for minor) (Respective Barangay); Certificate of Live Birth of minor (Philippine Statistic Authority (PSA)); Certificate of Marriage of Parents (Philippine Statistic Authority (PSA)); Death Certificate of Deceased Parent(s) (Philippine Statistic Authority (PSA)); Other Documents (depends on circumstances)","fee":"None","time":"1 day and 1 hour & 30 minutes","where":"Office on Social Welfare and Development Services – Child Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Child Welfare Program - Protective Services (Request for Certification for Passport Application)","summary":"A social welfare certificate a child needs to apply for a passport.","category":"requests","for":"children; travellers","requirements":"Barangay Certificate (for minor) (Respective Barangay); Certificate of Live Birth of minor (Philippine Statistic Authority (PSA)); Parent(s) Consent/ Authorization Letter (Parent(s) of the minor); Two (2) valid I.D. of the Parent(s) (Any Government Agency); Two (2) valid I.D. of the Applicant (If not the parents) (Any Government Agency)","fee":"None","time":"1 day and 1 hour","where":"Office on Social Welfare and Development Services – Child Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Child Welfare Program - Protective Services (Application for Travel Clearance)","summary":"A travel clearance for a child travelling alone or without parents within the Philippines.","category":"permits","for":"children; travellers","requirements":"Barangay Certificate (for minor) (Respective Barangay); Certificate of Live Birth of minor (Philippine Statistic Authority (PSA)); Airline Ticket of the minor & adult companion (Airline ticketing office); Parent(s) Consent/ Authorization Letter (Parent(s) of the minor); Two (2) valid I.D. of the Parent(s) (Any Government Agency); Two (2) valid I.D. of the minor companion/applicant (Any Government Agency); Accomplished travel clearance form (OSWDS)","fee":"None","time":"2 hours and 30 minutes","where":"Office on Social Welfare and Development Services – Child Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Solo Parent Identification (ID) Issuance","summary":"A solo parent ID card for single parents raising children alone.","category":"assistance","for":"families-in-need","requirements":"Barangay Certification of Residency (Barangay Hall); Proof of evidence being solo parent (death certificate, separation papers, affidavit of being Solo Parent) (Barangay Hall, City Prosecutor Office); Birth certificate of minor dependents (LCR); Income Tax Return or Barangay Certification of Indigency (Barangay Hall, BIR); 1 piece 1x1 & 1 piece 2x2 ID picture; Home Visit for validation","fee":"None","time":"2 hours and 20 minutes","where":"Office on Social Welfare and Development Services – Family and Community Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Financial Assistance for VAWC Clients","summary":"Counselling, help filing a case and cash aid for women and children who suffered violence.","category":"legal","for":"women; children","requirements":"Medico legal Report (Hospital); Barangay Certification of Residency (Barangay Hall); Barangay Protection Order (BPO) (Barangay Hall); PNP Blotter Report (PNP Station)","fee":"None","time":"7 hours and 30 minutes","where":"Office on Social Welfare and Development Services – Family and Community Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Livelihood Assistance for Indigent Family","summary":"Livelihood help for poor families after a home visit and assessment.","category":"livelihood","for":"families-in-need","requirements":"Barangay Certification of Residency (Barangay Hall); Barangay Certification of Indigency (Barangay Hall); Intake interview (Filled out Intake Sheet/Form) (OSWDS); Social Case Study Report (OSWDS)","fee":"None","time":"4 Hours and 30 minutes","where":"Office on Social Welfare and Development Services – Family and Community Welfare Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Pre-Marriage Counselling","summary":"A pre-marriage counselling session and certificate couples need for a marriage licence.","category":"requests","for":"everyone","requirements":"Secure copy of requirements for application of marriage license (Local Civil Registry)","fee":"P50.00","time":"4 hours 1 minute","where":"Office on Social Welfare and Development Services – Population and Day Care Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Productivity Skills Capability Building for Disadvantaged Women","summary":"Free sewing and pattern-making training for disadvantaged women, with livelihood help for graduates.","category":"livelihood","for":"women","requirements":"Barangay Certification (Barangay)","fee":"None","time":"15 days 30 minutes","where":"Office on Social Welfare and Development Services – PSCB","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Social Pension Program for Indigent Senior Citizens (SPPISC) or SocPen","summary":"A monthly PhP 500.00 pension for poor senior citizens.","category":"assistance","for":"senior-citizens","requirements":"Senior Citizens ID - Original and photocopied ID (must bear the specimen signature of the OSCA Executive Secretary) (OSCA); Barangay Certificate of Residency with the specimen signature of the Barangay Senior Citizens President (BSCP) (Barangay of Residence); 3 copies of latest 2x2 picture with white background (Photo Studio); Voter’s Certificate - Original and Xeroxed (COMELEC); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"8 months, 2 weeks, 6 days, 2 hours & 10 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Burial Assistance (Senior Citizens)","summary":"Cash help with burial costs for families of poor senior citizens who died.","category":"assistance","for":"senior-citizens; families-in-need","requirements":"Death Certificate issued by the Local Civil Registry and/or Death Certificate issued by the Barangay for Moslem Beneficiaries (Local Civil Registry/ Barangay of Residence); Certificate of Indigency (Barangay of Residence); Original and photocopied Senior ID of the Deceased (OSCA); Original and photocopied ID of the Representative of the Deceased (Client); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"2 days and 2 hours","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Medical Assistance (Senior Citizens)","summary":"Free prescription medicines from a partner pharmacy for poor senior citizens.","category":"health","for":"senior-citizens; patients","requirements":"Original and photocopied Senior Citizens ID (OSCA); Updated Prescription (Medical Practitioner); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"1 hour and 10 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Financial Assistance (Senior Citizens)","summary":"Cash aid for poor senior citizens in need.","category":"assistance","for":"senior-citizens","requirements":"Original and photocopied Senior Citizens ID (OSCA); Certificate of Indigency (Barangay of Residence); Barangay Certificate of Residency (Barangay of Residence); Medical Abstract (if assistance is related to health) (Medical Practitioner); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"1 day, 3 hours and 30 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Provision of Assistive Device (Senior Citizens)","summary":"A wheelchair, cane or other assistive device for poor senior citizens who need one.","category":"assistance","for":"senior-citizens","requirements":"Original and photocopied Senior Citizens ID (OSCA); Certificate of Indigency (Barangay of Residence); Medical Abstract (Medical Practitioner); Medical Certificate (stating the assistive device needed) (Medical Practitioner); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"1 day, 3 hours and 30 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Centenarian Program","summary":"A national government cash grant and plaque for citizens who reach 100 years old.","category":"assistance","for":"senior-citizens","requirements":"2 pcs 1x1 picture (Client); Filled-up Intake Sheet Form (OSWDS-SSSS); Latest Barangay Certificate (Barangay of Residence); Photocopy of Senior Citizens ID (Client); NSO Birth Certificate (SECPA with Original Receipt) (PSA); Affidavit of 2 Disinterested Persons certifying the fact of birth with 2 Witnesses 80+ of Age (Attach Photocopy of IDs of the Affiants) (Client); Original Voter’s Certificate (COMELEC); Whole Body and Half Body Pictures (Photo Studio); Birth Certificate (SECPA with Original Receipts) of the Children (PSA); Community Tax Certificate (City Treasury Office)","fee":"None","time":"5 days, 4 hours and 40 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Burial Assistance (Persons with Disability)","summary":"Cash help with burial costs for families of poor persons with disability who died.","category":"assistance","for":"persons-with-disability; families-in-need","requirements":"Death Certificate issued by the Local Civil Registry and/or Death Certificate issued by the Barangay for Moslem Beneficiaries (Local Civil Registry/ Barangay of Residence); Certificate of Indigency (Barangay of Residence); Original and photocopied PWD ID of the deceased (PDAO); Original and photocopied ID of the Representative of the deceased (Client); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"3 hours and 20 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Medical Assistance (Persons with Disability)","summary":"Free prescription medicines from a partner pharmacy for poor persons with disability.","category":"health","for":"persons-with-disability; patients","requirements":"Original and photocopied PWD ID (PDAO); Updated Prescription (Medical Practitioner); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"1 hour and 20 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Financial Assistance (Persons with Disability)","summary":"Cash aid for poor persons with disability in need.","category":"assistance","for":"persons-with-disability","requirements":"Original and photocopied PWD ID (PDAO); Certificate of Indigency (Barangay of Residence); Barangay Certificate of Residency (Barangay of Residence); Medical Abstract (if assistance is related to health) (Medical Practitioner); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"1 day, 3 hours and 20 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Provision of Assistive Device (Persons with Disability)","summary":"A wheelchair, cane or other assistive device for poor persons with disability.","category":"assistance","for":"persons-with-disability","requirements":"Original and photocopied PWD ID (PDAO); Certificate of Indigency (Barangay of Residence); Medical Abstract (Medical Practitioner); Medical Certificate (stating the assistive device needed) (Medical Practitioner); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"1 day, 3 hours and 30 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Educational Assistance","summary":"Cash aid to help poor but deserving students with disability stay in school.","category":"education","for":"persons-with-disability; students","requirements":"Original and Xeroxed PWD ID (PDAO); Certificate of Indigency (Barangay of Residence); Certificate of Enrollment with LRN Number (School where Enrolled); Filled-up Intake Interview Form (OSWDS-SSSS)","fee":"None","time":"2 days, 3 hours and 10 minutes","where":"Office on Social Welfare and Development Services – Special Social Services Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Temporary Protective Custody","summary":"Safe temporary shelter, counselling and legal help for at-risk children and women in crisis.","category":"legal","for":"children; women","requirements":"Negative RT-PCR Swab Test/Antigen Rapid Test (CRMC/City Health Office); Endorsement Letter/Referral Letter (Barangay, PNP, & other agencies); Photocopy of Birth Certificate (LCR Office/PSA Office); Photocopy of Medical Certificate (CRMC/City Health Office); Photocopy of School Records (in case no birth certificate) (Respective School of Client)","fee":"None","time":"1 day, 2 hours & 35 minutes","where":"Office on Social Welfare and Development Services – Women Crisis Center & Social Development Center","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Occupational or Mayor’s Permit","summary":"The yearly permit workers need to work within Cotabato City.","category":"permits","for":"workers","requirements":"Official Receipt of Payment (Business Permit and Licensing Office); Valid ID (Concerned individual/client)","fee":"P150.00","time":"10 minutes","where":"Office of the City Treasurer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Receiving of Correspondences","summary":"Submit a request, protest or complaint letter to the City Treasurer and get a response.","category":"requests","for":"everyone; businesses; government-offices","requirements":"Original and Duplicate copy of: Letter of Request, Letter of Protest, Letter of Complaint, or Memoranda/Circular/Guidelines (Personal Letter; From the Company Involved; From the Government Agency/Office)","fee":"None","time":"5 hours and 22 minutes","where":"Office of the City Treasurer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Certificate of Appearance","summary":"A certificate showing you appeared at the City Treasurer's office.","category":"requests","for":"everyone","requirements":"Valid ID (Concerned individual/client)","fee":"None","time":"10 minutes","where":"Office of the City Treasurer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certification of Photocopy of Official Receipts Issued by This Office as True Copy","summary":"A certified true copy of an official receipt the City Treasurer issued you.","category":"requests","for":"everyone","requirements":"Valid ID (Concerned individual/client); Original copy of Official Receipt (Office of the City Treasurer); Photocopy of Official Receipt (Office of the City Treasurer)","fee":"P30.00","time":"10 minutes","where":"Office of the City Treasurer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of BIR Form 0016, Accountable Forms and Citation Tickets to Barangay Treasurers, Government and Law Enforcement Agencies","summary":"Barangays and agencies get official receipt booklets, accountable forms and citation tickets.","category":"government","for":"local-governments; government-offices","requirements":"Photocopy of Valid ID of Head of Barangay, Government and Law Enforcement Agencies (Barangay, Government and Law Enforcement Agencies); Photocopy of Valid ID of Accountable Officer or Treasurer (Barangay, Government and Law Enforcement Agencies); Authorization letter from Head of Barangay, Head of Government or Law Enforcement Agency requesting for release of Accountable Forms (Barangay, Government and Law Enforcement Agencies); Confirmation Letter (Bureau of Internal Revenue (BIR)); Accomplished RIS form (OCT-Admin)","fee":"None","time":"6 minutes 10 seconds","where":"Office of the City Treasurer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Receipt of Payment of Business Taxes","summary":"Pay your business taxes, fees and charges and get an official receipt.","category":"taxes","for":"businesses","requirements":"Community Tax Receipts of employees and/or Corporation (Office of the City Treasurer- Business License and Fees Collection Division); Occupational Tax Receipt/ Professional Tax Receipt (Office of the City Treasurer- Business License and Fees Collection Division); Tax Order of Payment (1st Quarter- Business Permit Licensing Office (BPLO); 2nd, 3rd and 4th Quarter- BLFRD-OCT)","fee":"Not exceeding 50% of 1% of the gross receipts for the preceding calendar year","time":"9 minutes","where":"Office of the City Treasurer – Business License and Fees Collection Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Community Tax Certificate-Individual","summary":"Get your personal community tax certificate (cedula).","category":"taxes","for":"everyone","requirements":"Filled-out Application Form (Office of the City Treasurer- BLFCD)","fee":"Annual basic community tax of PHP5 plus PHP1 for every PHP 1,000 of income; additional tax not exceeding PHP 5,000","time":"6 minutes","where":"Office of the City Treasurer – Business License and Fees Collection Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Community Tax Certificate-Corporate","summary":"Get your corporation's community tax certificate (cedula).","category":"taxes","for":"businesses","requirements":"Tax Order of Payment (Business Permit Licensing Office)","fee":"Annual basic community tax of PHP 500 plus 2 for every PHP5,000 of gross receipts; additional tax not exceeding P10,000","time":"6 minutes","where":"Office of the City Treasurer – Business License and Fees Collection Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Professional Tax Receipt (PTR)","summary":"Pay the yearly professional tax and get the receipt licensed professionals need to practise.","category":"taxes","for":"workers","requirements":"PRC License (PRC)","fee":"PHP300 plus 25% surcharge and 2% interest per month","time":"4 minutes","where":"Office of the City Treasurer – Business License and Fees Collection Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Receipt of Payment of Real Property Transfer Tax","summary":"Pay the tax due when land or property changes owner by sale, donation or inheritance.","category":"taxes","for":"everyone","requirements":"Original Copy of Deed of Sale/ Donation/ Extrajudicial Settlement (Client); Photocopy of Tax Declaration of Property to be transferred (Office of the City Assessor); Certificate Authorizing Registration (CAR) (Bureau of Internal Revenue); Tax Clearance (Real Property Tax Division- Cotabato City)","fee":"75% of 1% of the total consideration involved in the acquisition of the property or fair market value, whichever is higher","time":"8 minutes","where":"Office of the City Treasurer – Real Property Tax Collection Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Certification of Business Closure","summary":"A certificate confirming your business has closed, after a short inspection.","category":"business","for":"businesses","requirements":"Letter of Intent to Close Business (Office of the City Treasurer- Business License and Fees Records Division); Business Plate (Business Establishment); Business Permit (Business Establishment); Document indicating Gross Sales (Business Establishment); Official Receipt (OCT-BLFCD)","fee":"P140.00","time":"1 day 9 minutes","where":"Office of the City Treasurer – Business License and Fees Records Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Receipt of Payment of Real Property Taxes","summary":"Pay the yearly tax on your land, building or machinery and get an official receipt.","category":"taxes","for":"everyone","requirements":"Statement of Account or latest official receipt (Office of the City Treasurer); Copy of the Latest Real Property Tax Declaration (Office of the City Treasurer)","fee":"Amount reflected in the Statement of Account or 1.125% [RPT=Basic (Assessed Value x Tax Rate) + SEF (Assessed Value x 1%)]","time":"4 minutes","where":"Office of the City Treasurer – Real Property Tax Collection Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Real Property Tax Clearance","summary":"A clearance proving the real property taxes on your property are fully paid.","category":"taxes","for":"everyone","requirements":"Accomplished Tax Clearance Form (Office of the City Treasurer); Latest official receipt for existing property (Office of the City Treasurer); Or Tax Declaration for newly acquired properties (Office of the City Assessor)","fee":"PHP30 Tax Declaration; PHP50 per Clearance; PHP50 Security Seal","time":"23 minutes","where":"Office of the City Treasurer – Real Property Tax Collection Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Real Property Tax- Current/Delinquent","summary":"Find out how much current or overdue property tax you owe and pay it.","category":"taxes","for":"everyone","requirements":"Latest Official Real Property Tax Receipt (Taxpayer’s File); Tax Declaration (City Assessors); Real Property Tax Credit: Request Letter for Tax Credit, Official Real Property Tax Receipts, Previous Statement of Real Property Tax Due (If any) (Taxpayer’s file)","fee":"None","time":"9 minutes","where":"Office of the City Treasurer – Real Property Tax Records Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Real Property Tax Credit","summary":"A tax credit certificate when you paid property tax twice or by mistake.","category":"taxes","for":"everyone","requirements":"Latest Official Real Property Tax Receipt (Taxpayer’s File); Tax Declaration (City Assessors); Real Property Tax Credit: Request Letter for Tax Credit, Official Real Property Tax Receipts, Previous Statement of Real Property Tax Due (If any) (Taxpayer’s file)","fee":"None","time":"7 days and 3 minutes","where":"Office of the City Treasurer – Real Property Tax Records Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Disbursement of Financial Assistance/ Cash Allowance","summary":"Claim your approved medical, burial or other cash assistance from the city cashier.","category":"assistance","for":"families-in-need","requirements":"For Medical/ Burial Assistance - OSWDS Claim Stub (Office of the City Social Welfare and Development Service Officer); Authorization from the original recipient, if release to a representative (Client); Valid Government issued ID (Government Agency)","fee":"None","time":"6 minutes","where":"Office of the City Treasurer – Cash Disbursement Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Payment of Obligations to Suppliers, Contractors, Bussiness Enterprises, and Other Government Agencies","summary":"Suppliers, contractors and agencies collect the city's check payments owed to them.","category":"suppliers","for":"businesses; government-offices","requirements":"Audited and approved disbursement voucher and signed check (Office of the City Treasurer); Official Receipt/ Collection Receipt (From the corresponding company or government agency.); Authorization from the company if release to representatives (From the corresponding company or government agency.)","fee":"None","time":"6 minutes","where":"Office of the City Treasurer – Cash Disbursement Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Request to Needed Services (Administrative Division)","summary":"Send a letter asking the city environment office for a service and get it acted on.","category":"community","for":"everyone","requirements":"Letter of request (Concerned Individual)","fee":"None","time":"23 minutes","where":"Office of the City Environment & Natural Resources – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Barrowing of Office Equipment / Item","summary":"Borrow equipment or items from the city environment office.","category":"community","for":"everyone","requirements":"Borrower’s Slip (CENRO Admin. Division)","fee":"None","time":"1 hour and 2 minutes","where":"Office of the City Environment & Natural Resources – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Retrieval of Office Records for Reference","summary":"Get a certified true copy of a record kept by the city environment office.","category":"requests","for":"everyone","requirements":"Verbal Request or Letter of Request (Concerned Individual)","fee":"None","time":"23 minutes","where":"Office of the City Environment & Natural Resources – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Burial Request","summary":"Approval to bury a loved one at the city cemetery.","category":"assistance","for":"everyone","requirements":"Burial Permit (City Civil Registry Office.); Death Certificate (City Civil Registry Office); Consent or approval letter (Office of the Secretary to the City Mayor)","fee":"100.00 (burial fee)","time":"48 minutes","where":"Office of the City Environment & Natural Resources – Public Services Division (Parks and Plaza Section)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Special Collection for Special Garbage","summary":"Request a special trip to collect bulky or unusual garbage from your place.","category":"community","for":"everyone","requirements":"Letter Request/Request Form for Special Collection of Garbage. (Concerned Individual)","fee":null,"time":"1 hour and 40 minutes","where":"Office of the City Environment & Natural Resources – Public Services Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Order of Payment for Violation Under City Ordinance No. 4203","summary":"Settle the fine for an environment citation ticket under City Ordinance No. 4203.","category":"taxes","for":"everyone","requirements":"Citation Ticket for Violation under City Ordinance No. 4203. (CENRO Public Services Division); Order of payment slip","fee":"See the schedule of fines/penalties under Ordinance 4203","time":"26 minutes","where":"Office of the City Environment & Natural Resources – Public Services Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Regular Garbage Collection Schedule","summary":"City garbage trucks collect daily by area, 4:00 A.M.–10:00 A.M. and 9:00 P.M.–3:00 A.M.","category":"community","for":"everyone","requirements":"","fee":null,"time":null,"where":"Office of the City Environment & Natural Resources – Public Services Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Request for Needed Services (Environment & Natural Resources Division)","summary":"Ask for tree planting, clean-up drives or water and air checks, or file an environmental complaint.","category":"community","for":"everyone","requirements":"Letter request (Concerned individual/ client); Letter of complaint (Concerned individual/ client)","fee":"None","time":"1 hour and 14 minutes","where":"Office of the City Environment & Natural Resources – Environment & Natural Resources Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Zoning (Locational) Clearance for Building Permit","summary":"The zoning clearance you need before getting a building permit.","category":"permits","for":"everyone","requirements":"Zoning Assessment Fee (paid according to Schedule of Fees) (Assessment – Office of the City Planning and Development Coordinator – Environmental Control and Zoning Division; Fee – Pay at Office of the City Treasurer); Proof of ownership – Authenticated Copy of Registered Land Title (Registry of Deeds); Proof of consent from registered owner in case the applicant is not the lot owner (Interested applicant); Building Plan: Perspective, Site Development and Location/Vicinity Map (Civil Engineer, Architect, Draftsman, Building Plans Signed and Seal by Geodetic Engineer and Civil Engineer); Bills of Materials and Cost Estimates (Civil Engineer, Architect, Draftsman, Building Plans Signed and Seal by Geodetic Engineer and Civil Engineer); Accomplished and duly notarized Application Form for Zoning Clearance (Office of the City Planning and Development Coordinator – Environmental Control and Zoning Division); Community Tax Certificate (Office of the City Treasurer); Barangay Clearance (Respective barangay)","fee":"See the schedule of fees","time":"2 hours 40 minutes","where":"Office of the City Planning and Development Coordinator – Environmental Control and Zoning Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Certificate of Zoning Classification","summary":"A certificate stating the zoning classification of your land.","category":"requests","for":"everyone","requirements":"Site Development Plan and Vicinity Map signed and sealed by a Geodetic Engineer (Client); Authenticated Photocopy of Land Title (Register of Deeds)","fee":"Php20.00 to Php35.00, depending on land area","time":"30 minutes","where":"Office of the City Planning and Development Coordinator – Environmental Control and Zoning Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Evaluation, Processing and Request for Approval of Preliminary Subdivision Development Plan (PSDP) - Simple/Complex Subdivision","summary":"Approval of a preliminary plan to turn your land into a subdivision.","category":"permits","for":"everyone","requirements":"Subdivision Scheme including the Site Development Plan, Vicinity Map, Survey Plan of Lot (Surveyor (Registered Geodetic Engineer)); Affidavit/Sworn Statement indicating therein the purpose, nature, number, income level of beneficiaries and maximum selling price per lot (Client secured duly notarized affidavit/sworn statement from a lawyer); DAR Certification of Non-Tenancy of Lot or Affidavit of Waiver of Tenant (if land is planted with rice) (DAR); Duly authenticated copies of Transfer Certificate of Title (TCT), Tax Declaration (TD), and original copy of the current Tax Clearance (Register of Deeds (ROD)); Right to Use Property or Deed of Sale/Donation of the Road-Right-of-Way (if applicable) (Client secures consent from owner duly notarized by a lawyer); Proof of payment (Zoning Fee/Subdivision Fee) (Office of the City Treasurer); Proof of License of Geodetic Engineer (PRC, PTR) (Surveyor (Registered Geodetic Engineer)); Application Form and Request for Approval of PSDP (Office of the City Planning and Development Coordinator – Physical/Infrastructure Planning Division / Sangguniang Panlungsod); Special Power of Attorney (SPA) authorizing the representative to process, follow-up, execute and receive any documents in behalf of the applicant (Client secures consent from owner duly notarized by a lawyer); Affidavit of Undertaking (Client secures consent from owner duly notarized by a lawyer)","fee":"Zoning fee Php25.00 per hectare; subdivision fee Php250.00 per hectare (or a fraction thereof)","time":"3 days and 50 minutes","where":"Office of the City Planning and Development Coordinator – Physical/Infrastructure Planning Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Evaluation, Processing and Request for Approval of Development Permit","summary":"Approval of a development permit so you can build your subdivision project.","category":"permits","for":"everyone","requirements":"All documentary requirements pertaining to Development Permit (Applicant); Subdivision Development Permit / Preliminary Subdivision Development Permit approved by Sangguniang Panlungsod (PSDP is a prerequisite to Development Permit) (Office of the City Planning and Development Coordinator – Physical/Infrastructure Planning Division/ Sangguniang Panlungsod); Certified True Copy of Environmental Compliance Certificate (ECC) or Certificate of Non-Coverage, whichever is applicable issued by DENR (DENR); Batas Pambansa Blg 220 established parameters for economic and socialized housing projects in urban and rural areas (minimum design standard) (Applicant/Owner, Geodetic Engineer); Application for Permit to Drill from the National Water Resources Board (NWRB), if applicable; Traffic Impact Assessment (TIA) for projects 30 hectares and above (Applicant/Owner, National Water Resources Board); List of names of duly licensed professionals who signed the plans and other similar documents (Applicant/Owner); Affidavit of ceiling price (according to board Resolution No. 973 series of 2018 “AMENDING PERTINENT PROVISION OF THE REVISED IMPLEMENTING RULES AND REGULATIONS FOR BATAS PAMBANSA BILANG 220”) (Applicant/Owner)","fee":"Inspection fee Php1,000.00/ha; final approval & development permit Php2,000.00/ha, regardless of density","time":"6 days and 10 minutes","where":"Office of the City Planning and Development Coordinator – Physical/Infrastructure Planning Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Release of Socio-Economic Profile of Cotabato City","summary":"A printed or emailed copy of the city's socio-economic profile.","category":"community","for":"everyone; researchers","requirements":"Letter request addressed to the Office of the City Mayor indicating the purpose (Client); Routing slip of letter request to the Office of the City Planning and Development Coordinator indicating instruction or approval to release (Office of the City Mayor)","fee":"None","time":"3 days","where":"Office of the City Planning and Development Coordinator","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Release of Planning Documents of City Government of Cotabato","summary":"A printed or emailed copy of the city's land use, development and other plans.","category":"community","for":"everyone; researchers","requirements":"Letter request addressed to the Office of the City Mayor indicating the purpose (Client); Routing slip of letter request to the Office of the City Planning and Development Coordinator indicating instruction or approval to release (Office of the City Mayor)","fee":"None","time":"3 days","where":"Office of the City Planning and Development Coordinator","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Review and Evaluation of Barangay and Sangguniang Kabataan Planning Documents","summary":"Barangay and SK officials get their plans reviewed and signed off by the city.","category":"government","for":"local-governments","requirements":"Duly signed Barangay/Sangguniang Kabataan planning documents (Barangay/Sangguniang Kabataan Officials)","fee":"None","time":"30 minutes","where":"Office of the City Planning and Development Coordinator – Social Planning Development and Evaluation Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Maternal & Child Health Program Services","summary":"Pregnant women get check-ups before and after giving birth, plus birthing and newborn screening.","category":"health","for":"women; children; patients","requirements":"","fee":"Lying-in P 2,300.00 (multipara) to P 2,500.00 (primipara); newborn screening P 1,750.00; lab tests P 50.00 to P 150.00","time":null,"where":"Barangay Health Center nearest you (City Health Office)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Family Planning & Reproductive Health Services","summary":"Get family planning advice, free contraceptives when available, and IUD or implant insertion and removal.","category":"health","for":"women; families-in-need; everyone","requirements":"","fee":"Free, except P 50.00 physical examination fee for IUD and Implanon insertion and removal","time":null,"where":"Barangay Health Center nearest you, or the Main Health Center (City Health Office)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Immunization Program Services","summary":"Free vaccines for babies, seniors, pregnant women, preteens, wound and animal-bite patients.","category":"health","for":"children; senior-citizens; women; patients","requirements":"","fee":"Free, except P 50.00 physical examination fee","time":null,"where":"Barangay Health Center nearest you, or the Main Health Center (City Health Office)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Nutrition Program Services","summary":"Children aged 6 to 71 months are weighed, checked, and given vitamins; malnourished children get feeding referrals.","category":"health","for":"children; families-in-need","requirements":"","fee":null,"time":null,"where":"Barangay Health Center nearest you, or the Main Health Center (City Health Office)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"National Tuberculosis Program (NTP/TB-DOTS) Services","summary":"People with TB symptoms get tested and receive free TB medicines for the full treatment.","category":"health","for":"patients","requirements":"Request form from physician, or referral form from other facility (for X-ray, GeneXpert, PPD testing and enrollment)","fee":"Free assessment and treatment; chest X-ray P230.00 + P75.00 reading PF; GeneXpert P 75.00; HIV testing P 350.00","time":null,"where":"City Health Office (National TB Program)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Leprosy Control Program Services","summary":"People with leprosy are identified and given free medicines for 12 to 18 months.","category":"health","for":"patients","requirements":"Referral from physician or other facility","fee":"Free","time":"3 to 5 minutes","where":"City Health Office (Leprosy Control Program)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Health Certificate","summary":"Get a health certificate after your laboratory results come back.","category":"health","for":"workers; everyone","requirements":"Official receipt and results from laboratory","fee":"P 50.00","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Sanitary Endorsement for Building Permit","summary":"Get the health office's sanitary endorsement needed for your building permit application.","category":"permits","for":"everyone; businesses","requirements":"Blue print; Approved plan from CEO; Official receipt","fee":"P 750.00 (Commercial); P 675.00 (Residential)","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Exhumation Permit","summary":"Get a permit to dig up and move the remains of a buried person.","category":"permits","for":"everyone","requirements":"","fee":"P 675.00","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Burial Permit","summary":"Get the permit needed to bury a deceased family member.","category":"permits","for":"everyone","requirements":"","fee":"P 50.00","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Transfer of Cadaver Permit","summary":"Get a permit to transport a deceased person's body.","category":"permits","for":"everyone","requirements":"","fee":"P 675.00","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Transfer Permit for Food","summary":"Get a sanitary permit to transport food.","category":"permits","for":"businesses","requirements":"","fee":"P 675.00","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Sanitary Permit for Delivery Vehicle","summary":"Get a sanitary permit for a vehicle used for deliveries.","category":"permits","for":"businesses","requirements":"","fee":"P 675.00","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Sanitary Inspection Clearance","summary":"Get a sanitary clearance after a health inspection of your establishment.","category":"permits","for":"businesses","requirements":"","fee":"P 675.00","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Food Handlers Class","summary":"Food establishment workers attend a food safety class required for food handlers.","category":"health","for":"workers; businesses","requirements":"","fee":"P 675.00","time":"4 hours","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Request for Fogging","summary":"Have an area fogged to kill mosquitoes and other pests.","category":"health","for":"everyone; businesses","requirements":"","fee":"P 675.00 / 1,000 sq.m.","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Request for Misting","summary":"Have an area misted to control mosquitoes and other pests.","category":"health","for":"everyone; businesses","requirements":"","fee":"P 2,000.00 / 1,000 sq.m.","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Request for Water Sampling","summary":"Have your water source sampled for safety testing.","category":"health","for":"everyone; businesses","requirements":"","fee":"P 800.00","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certificate of Water Potability","summary":"Get a certificate that your water is safe to drink.","category":"permits","for":"everyone; businesses","requirements":"Payment at City Treasury Office; Passed laboratory results from DOH accredited laboratory","fee":"P 300.00","time":"5 minutes","where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Attendance to Sanitation Complaints","summary":"Report sanitation problems such as unsafe water, toilets or garbage for inspection.","category":"community","for":"everyone","requirements":"","fee":null,"time":null,"where":"City Health Office (Environmental Health and Sanitation Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Dental Services","summary":"Get dental check-ups, tooth extraction, fillings, cleaning, dental X-rays and certificates.","category":"health","for":"children; women; patients; everyone","requirements":"","fee":"P 50.00 to P 700.00 (e.g. consultation P 50.00, tooth extraction P 200.00); see the schedule of fees","time":null,"where":"City Health Office (Dental Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Laboratory Services","summary":"Get urine, stool, blood tests, X-rays and ultrasound done at the city health laboratory.","category":"health","for":"patients; everyone","requirements":"Request Slip","fee":"P 50.00 to P 900.00 plus reading fee for X-ray and ultrasound; see the schedule of fees","time":null,"where":"City Health Office (Laboratory Section)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Social Hygiene Clinic Services","summary":"Get tested and treated for sexually transmitted infections, counselling, and a health (pink) card.","category":"health","for":"workers; patients","requirements":"","fee":"Laboratory examination P 25.00; health (pink) card P 25.00","time":null,"where":"City Health Office (Social Hygiene Clinic)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Emergency Clinic Services","summary":"Get emergency consultation, first aid, minor surgery, or referral to a hospital.","category":"health","for":"patients; everyone","requirements":"","fee":"P 10.00 to P 650.00 depending on the procedure (e.g. wound dressing P 50.00, ECG P 400.00)","time":null,"where":"City Health Office (Emergency Clinic)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Medical Emergency Response","summary":"A medical emergency team is sent to emergencies and disasters within 15 minutes of a call.","category":"health","for":"everyone","requirements":"","fee":null,"time":"Within 15 minutes upon receipt of info","where":"City Health Office (Medical Emergency Response Team), Tel. (064) 421-2752 or (064) 421-6959","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Ambulance Services","summary":"Get an ambulance ride to a hospital, free within the city.","category":"health","for":"patients; everyone","requirements":"","fee":"Free within the city; P200.00 to P2,300.00 outside the city depending on distance","time":null,"where":"City Health Office (Health Emergency Management Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Adolescent Health and Development Program","summary":"Teenagers get a health check-in, counselling, and referral when needed, free of charge.","category":"health","for":"youth","requirements":"","fee":"None","time":null,"where":"City Health Office","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Various Request (General Services)","summary":"Ask the general services office for technical help or support you need.","category":"community","for":"everyone; businesses; government-offices","requirements":"Letter Request (Client)","fee":"None","time":"8 Minutes","where":"Office of the City General Services Officer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Certified Copy/ies of Documents","summary":"Get certified copies of documents kept by the city's general services records office.","category":"requests","for":"everyone; government-offices","requirements":"Letter of request / Records Request Form (Requesting office)","fee":"None","time":"17 Minutes","where":"Office of the City General Services Officer – Records Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Release of Transfer Certificate of Title (TCTs) for Resettlement Program Beneficiaries","summary":"Malagapas resettlement beneficiaries who fully paid their lot receive their original land title.","category":"housing","for":"families-in-need","requirements":"Letter from OCPDO to OCGSO stating client has complied the necessary requirements & full payment of lot, requesting release of original TCT (CPDO); Entry Pass (original) (Client); Deed of Sale, properly notarized (Any law firm/Attorney); Official Receipt (original) of full payment (CTO); Two (2) Valid IDs (Client); Community Tax Certificate (current) (CTO); Physical appearance of beneficiary or Special Power of Attorney (Client)","fee":"None","time":"20 Minutes","where":"Office of the City General Services Officer – Records Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Building Maintenance","summary":"Request repair and maintenance work on a building.","category":"community","for":"government-offices; businesses","requirements":"Letter request/Phone call/Verbal (Requesting Office)","fee":"None","time":"1 day and 35 minutes (minor repair); 3 days and 35 minutes (major repair)","where":"Office of the City General Services Officer – General Maintenance Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Illumination and Tube Replacement of Streetlights and City Parks","summary":"Report busted streetlights or request new ones so the city repairs or installs them.","category":"community","for":"everyone; local-governments","requirements":"Letter request/Phone call/Verbal (Requesting Office)","fee":"None","time":"3 days and 20 minutes","where":"Office of the City General Services Officer – General Maintenance Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Sound System with Tables and Chairs","summary":"Borrow the city's sound system, tables and chairs, set up for your event.","category":"community","for":"everyone; businesses; government-offices","requirements":"Letter request/Phone call/Verbal (Requesting Client/Office/Business)","fee":"None","time":"39 minutes","where":"Office of the City General Services Officer – General Maintenance Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certificate of Appearance and Certificate of Completion for On-the-Job Trainings (OJTs)","summary":"Get a certificate of appearance for your visit, or an OJT completion certificate after training.","category":"requests","for":"everyone; government-offices; students","requirements":"Office ID / Valid ID (Concerned Employees/Client); Travel Order (Concerned Employees/Client); Special Power of Attorney (SPA) (Any Legal Office); Request slip (Receiving desk (Administrative Division))","fee":"None","time":"51 minutes","where":"Office of the City Assessor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Transfer of Real Property Ownership, Consolidation/Subdivision and Revision of Assessment","summary":"Transfer a property's tax declaration to a new owner, or update it after subdivision or consolidation.","category":"taxes","for":"everyone; businesses","requirements":"Deed of Sale/Deed of Donation/Deed of Assignment/Deed of Exchange/Extra-Judicial Settlement of Estate/Affidavit of Adjudication/Certificate of Sale/Affidavit of Consolidation/Contract of Lease/Last Will and Testament/Waiver of Rights/Special Power of Attorney (Notary Public); BIR's Certificate Authorizing Registration (CAR) [Capital Gains Tax, Donor's Tax, Estate Tax] (Bureau of Internal Revenue (BIR)); Transfer Tax Receipt (¾ of 1% of MV or SV whichever is higher) – Ordinance No. 2850 (City Treasury Office); Administrative Fine (P3,000.00 for Corporation, P500 for individual) – Ordinance No. 2850 (City Treasury Office); Realty Tax Clearance with Official Receipt for the current year (City Treasury Office); Clear Copy of Approved Subdivision/Consolidation Plan (2 copies Blue Print or White Print or Combination) (Geodetic Engineer); New Transfer Certificate of Title/s (Register of Deeds (ROD)); Petition for Registration/Deed of Partition (Register of Deeds (ROD)); Previous Title (Mother Title if needed) (Owner's File); Payment of 10 years Back Taxes with official Receipt (City Treasury Office); Approval of Application and Issuance of Patent (Ministry of Environment Natural Resources and Energy (MENRE)); Technical Description (MENRE/Geodetic Engineer/ROD)","fee":"None at the Assessor's Office; transfer tax and any administrative fine are paid at the City Treasury Office","time":"26 minutes","where":"Office of the City Assessor – Assessment Standards and Examination Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Tax Mapping Verification, Certifications and Map Copies","summary":"Verify a property's exact location and owner, get boundary or road right-of-way certificates, and map copies.","category":"requests","for":"everyone; businesses","requirements":"Accomplished Bill Statement (Tax Mapping Division); Written request (case to case) (Requesting Party)","fee":"P 50.00 to P 300.00 depending on the request (e.g. RROW certification P 50.00, boundary certification P 100.00); see the schedule of fees","time":"10 to 15 minutes per item","where":"Office of the City Assessor – Tax Mapping Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Assessment or Re-assessment of Real Property (New Buildings, Machinery and Improvements)","summary":"Have a new building, machine or improvement assessed, or a property re-assessed or cancelled, for tax.","category":"taxes","for":"everyone; businesses; government-offices","requirements":"Land – Titles, Approved free patent/Subdivision/consolidation plan (Registry of Deeds; MENRE BARMM); Building/improvements – building permits/certificate of occupancy (City Engineer's Office); Machineries – Purchased receipt (Owner's File); For cancellation or reassessment: Building/Inputs – Demolition permits/Renovation permits (City Engineer's Office); For cancellation or reassessment: Machineries – Surrender of business permits (Business Permit Licensing Office (BPLO))","fee":"None","time":"3 hours and 3 minutes","where":"Office of the City Assessor – Assessment and Appraisal Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certified True Copy of Tax Declaration","summary":"Get a certified true copy of your property's tax declaration.","category":"requests","for":"everyone; businesses","requirements":"Photocopy of Tax Declaration (Owner's file) / Real Property Tax receipt (Office of the City Treasurer) / Title (Register of Deeds); Request Slip (Receiving Desk of the Records Division); Special Power of Attorney (SPA) – for representative (Owner / Heir)","fee":"Php 30.00/RPU","time":null,"where":"Office of the City Assessor – Assessment Records and Management Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certified Photocopy of Tax Declaration","summary":"Get a certified photocopy of an older tax declaration from the records books.","category":"requests","for":"everyone; businesses","requirements":"Photocopy of Tax Declaration (Owner's file) / Real Property Tax receipt (Office of the City Treasurer) / Title (Register of Deeds); Request Slip (Receiving Desk of the Records Division); Special Power of Attorney (SPA) – for representative (Owner / Heir)","fee":"P 25.00/RPU","time":null,"where":"Office of the City Assessor – Assessment Records and Management Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certification of Property With or Without Improvement/s","summary":"Get a certificate stating whether your property has buildings or other improvements.","category":"requests","for":"everyone; businesses","requirements":"Photocopy of Tax Declaration (Owner's file) / Real Property Tax receipt (Office of the City Treasurer) / Title (Register of Deeds); Request Slip (Receiving Desk of the Records Division); Special Power of Attorney (SPA) – for representative (Owner / Heir)","fee":"P 25.00/Certificate","time":null,"where":"Office of the City Assessor – Assessment Records and Management Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certification of Total Land Holdings","summary":"Get a certificate listing all land declared under an owner's name, including for estate tax.","category":"requests","for":"everyone","requirements":"Name of Real Property owner; For payment of Estate Tax: copy of death certificate or year of death; Request Slip (Receiving Desk of the Records Division); Special Power of Attorney (SPA) – for representative (Owner / Heir)","fee":"P 25.00/certificate","time":null,"where":"Office of the City Assessor – Assessment Records and Management Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certification of No Land/Property Holdings","summary":"Get a certificate that no land or property is declared under a person's name.","category":"requests","for":"everyone","requirements":"Name of Real Property owner; Request Slip (Receiving Desk of the Records Division)","fee":"P 25.00/certificate","time":null,"where":"Office of the City Assessor – Assessment Records and Management Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certification of No Record","summary":"Get a certificate that the assessor has no record for a titled property.","category":"requests","for":"everyone","requirements":"Photocopy of title (Register of Deeds); Request Slip (Receiving Desk of the Records Division)","fee":"P 25.00/certificate","time":null,"where":"Office of the City Assessor – Assessment Records and Management Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Annotation of Mortgage","summary":"Have a property mortgage noted on its tax declaration.","category":"requests","for":"everyone; businesses","requirements":"Mortgage Agreement (Bank / any government institution); Owner's copy of Tax Declaration (Owner's file); Request Slip (Receiving Desk of the Records Division)","fee":"P 60.00/RPU","time":null,"where":"Office of the City Assessor – Assessment Records and Management Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"History Assessment","summary":"Get copies tracing a property's past tax declarations and assessments.","category":"requests","for":"everyone; businesses","requirements":"Photocopy of Tax Declaration (Owner's file) / Real Property Tax receipt (Office of the City Treasurer) / Title (Register of Deeds); Request Slip (Receiving Desk of the Records Division); Special Power of Attorney (SPA) – for representative (Owner / Heir)","fee":"P 10.00/revision","time":null,"where":"Office of the City Assessor – Assessment Records and Management Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Employment Referral Services","summary":"Job seekers register and get matched and referred to employers with job openings.","category":"livelihood","for":"job-seekers","requirements":"Resume/Application letter/Biodata; Pertinent Credentials; PESO Employment Information System (PEIS) Registration Form (walk-in applicants)","fee":"None","time":"30 minutes","where":"Public Employment Service Office (Office of the City Mayor – Labor and Employment)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Employers' Accreditation","summary":"Employers and recruitment agencies get accredited to post jobs and recruit through PESO.","category":"permits","for":"businesses","requirements":"Business Permit (Business Permit and Licensing Department); BIR Certificate (Bureau of Internal Revenue); SEC/DTI Registration (Securities and Exchange Commission/Department of Trade and Industry); Company Profile; Job Vacancies with qualification (for local employment); Job Order (for Overseas) (Philippine Overseas Employment Administration); DOLE License (for local manpower agencies) (Ministry of Labor and Employment); POEA License (for overseas recruitment agencies) (Philippine Overseas Employment Administration); List of Clients (for local manpower agencies); PhilJobnet Registration (Philjobnet.com); Letter of Intent addressed to the City Mayor Thru PESO Head","fee":"None","time":"1 day and 90 minutes","where":"Public Employment Service Office (Office of the City Mayor – Labor and Employment)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Job Fair Activity","summary":"Job seekers join job fairs to apply and be interviewed by employers on the spot.","category":"livelihood","for":"job-seekers","requirements":"Resume/Biodata; Certificate(s) of Training(s); Certificate(s) of Employment; Other Credentials","fee":"None","time":"40 minutes","where":"Public Employment Service Office (Office of the City Mayor – Labor and Employment)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Special Recruitment Activity","summary":"Employers and agencies hold recruitment drives for local or overseas jobs through PESO.","category":"livelihood","for":"businesses","requirements":"For local recruitment: Letter of Intent addressed to the Local Chief Executive thru PESO Head; For local recruitment: PhilJobNet registration; For local recruitment: Job order/s; For local recruitment: Business permit; For local recruitment: DTI; For overseas recruitment: Letter of Intent addressed to the Local Chief Executive thru PESO Head; For overseas recruitment: Agency license; For overseas recruitment: Affidavit of undertaking duly signed by a responsible officer acknowledged by POEA; For overseas recruitment: No Objection Certificate (NOC) from PESO, DOLE or POEA (if recruitment will be conducted in PESO/DOLE/POEA); For overseas recruitment: Copies of approved job order/s from POEA; For overseas recruitment: Terminal reports of previous activity (if conducted previous SRA in PESO); For overseas recruitment: Appointment from agency; For overseas recruitment: Office ID of agency representatives","fee":"None","time":"1 week","where":"Public Employment Service Office (Office of the City Mayor – Labor and Employment)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Career Coaching and Guidance Counseling","summary":"Graduating students get career coaching and labor education sessions at their school.","category":"livelihood","for":"students","requirements":"Invitation Letter (PESO Office); Proposal Letter; PEIS Form; Database","fee":"None","time":"2 days and 20 minutes","where":"Public Employment Service Office (Office of the City Mayor – Labor and Employment)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Government Internship Program (GIP)","summary":"Young people work as paid interns in government offices to gain public service experience.","category":"education","for":"youth; job-seekers","requirements":"GIP Application Form (PESO Office); Birth Certificate (Philippine Statistics Authority); Transcript of Records (School Last Attended); Certificate of Indigency (OSWDS or Barangay); 2 pcs 2x2 Colored ID Picture with white background, nametag and signature","fee":"None","time":"12 days and 40 minutes","where":"Public Employment Service Office (Office of the City Mayor – Labor and Employment)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Special Program for the Employment of Students and Out-of-School Youth (SPESOS)","summary":"Poor but deserving students and out-of-school youth get paid vacation jobs to fund schooling.","category":"livelihood","for":"students; out-of-school-youth","requirements":"SPES Application Form (PESO Office); Birth Certificate (Philippine Statistics Authority); Recent Grades signed by the registrar (School Last Attended); Out-of-School Youth Certification (for OSY) (OSWDS or Barangay); Certificate of Indigency (Barangay where the SPES Applicant resides); 2 pcs 2x2 Colored ID Picture with white background, nametag and signature; Personal Narrative (OSY) that the SPES salary is intended for school enrolment","fee":"None","time":"12 days and 40 minutes","where":"Public Employment Service Office (Office of the City Mayor – Labor and Employment)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Tulong Panghanapbuhay para sa Ating Disadvantaged Workers (TUPAD)","summary":"Displaced, underemployed or self-employed workers get short-term paid community work.","category":"livelihood","for":"workers; families-in-need","requirements":"Proof of residency (Barangay Hall); Government Issued ID (Government agency); TUPAD Form","fee":"None","time":"12 days and 40 minutes","where":"Public Employment Service Office (Office of the City Mayor – Labor and Employment)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Application / Filing New Business Permit / Renewal of Existing Business Permit","summary":"Get or renew the Mayor's Permit needed to legally run a business in the city.","category":"business","for":"businesses","requirements":"Location sketch of the business at the back of the application indicating landmark, for new and renewal (Form from BPLO office); Zoning Clearance, for new and renewal (City Planning and Development Office); Occupancy Permit / Building Clearance, for new and renewal (Office of the City Engineer); Fire Clearance, for new and renewal (Fire Department); Health/Sanitary Clearance, renewable every 6 months, for new and renewal (Office of the City Health Officer); Barangay Clearance (Current Year), for new and renewal (Barangay where business is located at); Community Tax, for new and renewal (Office of the City Treasurer); Approved DTI Registration (Sole Proprietorship), for new applicants (DTI office); Approved SEC Registration (Partnership / Corporation), for new applicants (Security and Exchange Commission Office); Taxes Clearance at the City Government, for new and renewal (Office of the City Treasurer); Paid-up Capital for Investment, for new applicants (Business Owner (Applicants)); Copy Lease Contract if place of business is rented, for new and renewal (Lessor (Owner of the Building)); Certificate attesting to the tax exemption, if the business is tax exempt (Cotabato City Investment Board); CCTV Footage (Picture of Installed Camera's), for new and renewal (Business Owner (Applicants)); Vaccination Card (Vaccinated Employees), for new and renewal (Department of Health); Previous Year Mayor's Permit, for renewal applicants (BPLO); Gross Sales/Receipts of Proceeding year, for renewal applicants (Business Owner (Applicants))","fee":"P 405.00 in fees, plus business tax based on capitalization (new) or gross sales (renewal)","time":"30 minutes","where":"Business Permit and Licensing Office (Office of the City Mayor – License Inspection Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Filing New Business Permit for PUV & PUJ / Renewal of Business Permit for PUV & PUJ","summary":"Jeepney and public utility vehicle operators get or renew their business permit and sticker.","category":"business","for":"businesses","requirements":"Franchise (LTFRB); Inspection Report/Clearance (Traffic Management Unit); Business Permit of the previous year (Applicant/Operator/Owner); ORCR (Operator/Owner); Driver's License (Driver of the Tricycle); Health Card (City Health Office)","fee":"P 1,175 (for new); P 1,025 (for existing)","time":"22 minutes","where":"Business Permit and Licensing Office (Office of the City Mayor – License Inspection Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Filing New and Renewal of Business Permit for Motorized Tricycle Operators Permit","summary":"Tricycle operators get or renew their operator's permit, franchise and tricycle sticker.","category":"business","for":"businesses","requirements":"Franchise (LTFRB); Inspection Report/Clearance (Traffic Management Unit); Business Permit of the previous year (Applicant/Operator/Owner); ORCR (Operator/Owner); Driver's License (Driver of the Tricycle); Health Card (City Health Office)","fee":"P 1,175 (for new); P 1,025 (for existing)","time":"22 minutes","where":"Business Permit and Licensing Office (Office of the City Mayor – License Inspection Services)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Pre-Registration Seminar (PRS) and Issuance of PRS Certificate","summary":"Groups forming a cooperative attend the required pre-registration seminar and get a certificate.","category":"business","for":"everyone; cooperatives","requirements":"Written request for provision of a PRS (Client concerned); List of names of at least 15 participants (recommended is at least 26) (Client concerned)","fee":"None","time":"3 working days","where":"Office of the City Cooperative Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Indorsement for Registration of Cooperative Documents","summary":"Get your cooperative's registration papers checked and endorsed to CSEA-BARMM for registration.","category":"business","for":"cooperatives","requirements":"4 folders containing the following documents:; PRS Training Certificate (original and 3 photocopies) (CSEA-BARMM); Duly notarized, signed and complete By-laws and Articles of Cooperation (all original) (Client concerned); Economic Survey (all original) (Client concerned); Surety Bond of three (3) Accountable Officers (original and 3 photocopies) (Client concerned); Duly notarized Sworn Statement of Treasurer's Affidavit (all original) (Client concerned); Organizational Structure (all original) (Client concerned)","fee":"None","time":"3 working days","where":"Office of the City Cooperative Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Processing of Cooperative Documents for Registration","summary":"Have your new cooperative's registration documents processed and issued.","category":"business","for":"cooperatives","requirements":"PRS Training Certificate – Original and three (3) photocopies (CSEA-BARMM); Valid Cedula of each member – Photocopies only (Office of the City Treasurer); Government-issued ID of all members – Clear photocopies (Client concerned); List of Names of Members with TIN and Complete Address (Client concerned and BIR (for the TIN)); List of Names of Officers elected by the members (Client concerned); Surety Bond of three (3) Accountable Officers with amount of coverage of Php10,000/officer – Original and three (3) photocopies (CEMPUC (Insurance Agent))","fee":"None","time":"20 working days","where":"Office of the City Cooperative Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Processing of Amendments of ACBL (Articles of Cooperation and By-Laws)","summary":"Cooperatives get changes to their articles of cooperation and by-laws processed.","category":"business","for":"cooperatives","requirements":"Photocopy of ACBL (if with amendments, latest amended copy) (Cooperative concerned); Certified true copy of COR (if with amendments, certified true copy of latest amended COR) (Cooperative concerned); 3 copies of GA Resolution stating the specific proposed amendment/s and such was approved by at least 2/3 vote of all members with voting rights (Cooperative concerned); Duly notarized BOD & Secretary Certificate (Cooperative concerned); Treasurer/s Affidavit (in case of increase in capital) (Cooperative concerned)","fee":"None","time":"20 working days","where":"Office of the City Cooperative Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Indorsement of Mandatory Reports for Certificate of Compliance (COC)","summary":"Cooperatives get their yearly reports endorsed to CSEA-BARMM to receive a Certificate of Compliance.","category":"business","for":"cooperatives","requirements":"Four (4) sets of the following:; Certified True Copy of Updated Surety Bond of three (3) Accountable Officers (Cooperative concerned); Minutes of GA Meeting/Election Result for BOD (Cooperative concerned); 3 years Action Plan or Cooperative Development Plan (Cooperative concerned); CAPR with AFS (Cooperative concerned); Photocopy of COR (CDA or CSEA issued) (Cooperative concerned)","fee":"None","time":"30 minutes","where":"Office of the City Cooperative Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certification of Good Standing with Security Seal for Business Permit Application/Renewal","summary":"Cooperatives get a certificate of good standing needed to apply for or renew a business permit.","category":"business","for":"cooperatives","requirements":"New application: Authenticated photocopy of COR (1 copy) (OCCO); New application: One (1) complete set of Registration documents (Cooperative concerned); New application: OR of payment of certification fee/security seal (OCT); New application: Valid cedula of all members (photocopy) (OCT); Renewal: Authenticated photocopy of valid COC (OCCO); Renewal: Members' valid cedula (photocopy) (OCT); Renewal: OR of payment of certification fee/security seal (OCT)","fee":"P 100.00","time":"30 minutes","where":"Office of the City Cooperative Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Authentication of Cooperative Documents","summary":"Get photocopies of your cooperative's documents, like by-laws, officially authenticated.","category":"business","for":"cooperatives","requirements":"Original Copies of Cooperative Documents Requiring Authentication (Cooperative concerned); Photocopies of Cooperative Documents Requiring Authentication, exact copies of the originals (Cooperative concerned)","fee":"None","time":"30 minutes","where":"Office of the City Cooperative Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Availment of Farm Input Assistance","summary":"Farmers and fisherfolk receive seeds, seedlings, fingerlings and other farm inputs when stocks allow.","category":"farming","for":"farmers; fisherfolk","requirements":"Must be a resident of Cotabato City (Barangay); Must present a valid identification card (Client concern); Must present a barangay clearance (Respective barangay); Must be RSBSA Registered (Office of the City Agriculturist)","fee":"None","time":"7 days and 15 minutes","where":"Office of the City Agriculturist","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Technical Assistance on Crop Production","summary":"Farmers and fisherfolk get expert advice and farm visits to solve crop or fish problems.","category":"farming","for":"farmers; fisherfolk; cooperatives","requirements":"Sample or a section of the problem (crops, fish) (Client); Document or picture of the problem (Client)","fee":"None","time":"4 days and 15 minutes","where":"Office of the City Agriculturist","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Demo Farms / Farmers Field School","summary":"Farmers, groups or barangays get help setting up demonstration farms to learn better farming methods.","category":"farming","for":"farmers; fisherfolk; cooperatives; local-governments","requirements":"For group: Certificate of Registration (Cooperative Development Authority, Ministry of Labor and Employment, Securities and Exchange Commission and other registration agencies); For individual: Registered Farmer/Fisherfolk (Office of the City Agriculturist); For individual: Registry System for Basic Sectors in Agriculture (RSBSA) registered (Office of the City Agriculturist); Letter of Intent","fee":"None","time":"68 days and 10 minutes","where":"Office of the City Agriculturist","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Provision of Farmers and Fisher Folks Registration and Identification","summary":"Farmers and fisherfolk register with the city and get a lifetime farmer's ID card.","category":"farming","for":"farmers; fisherfolk","requirements":"Registry System for Basic Sectors in Agriculture (RSBSA) registered (Office of the City Agriculturist); Photocopied materials and handouts (tax declaration/land title and valid ID) (Client); Farmer/fisherfolk certification from Punong Barangay (Respective barangay)","fee":"None","time":"30 minutes","where":"Office of the City Agriculturist","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Acceptance of Students for On-the-Job Training (OJT)","summary":"College and high school students do on-the-job training at the city agriculture office.","category":"education","for":"students","requirements":"Endorsement letter signed by College Dean or School Principal (Respective School); School ID (Respective School)","fee":"None","time":"1 Hour","where":"Office of the City Agriculturist","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Building Permit","summary":"Get the permit you need before building, renovating, moving or demolishing any building or structure.","category":"permits","for":"everyone; businesses","requirements":"At least Four (4) copies of filled up Application Form for Building Permit (BP) and Fire Safety Evaluation Certificate (FSEC) (Office of the City Engineer – Building Evaluation and Processing Division; Building Inspection and Enforcement Division); Filled up form for Locational Clearance (Zoning Clearance) from OCPDC (Office of the City Planning and Development Coordinator); Authenticated original Certificate of Title (OCT) or Transfer Certificate of Title (TCT) (Office concern); Deed of Absolute Sale and Notarized Consent from Lot owner (Office concern); Tax Declaration (Office concern); Tax Receipt (Office concern); Cedula of Lot owner/applicant (Office concern); Clearances: Barangay, DPWH, DOH, DEPEd, ATO, DOLE (if applicable) (Office concern); At least Four (4) sets of plans: Architectural, Civil/Structural, Electrical, Mechanical, Sanitary, Plumbing, Electronics, Geodetic and Fire Protection Documents (if applicable) (Office concern); Three (3) copies of valid licenses (PRC ID and PTR) of all involved professionals (Client); Notarized estimated value of the building/structure to be erected as declared by the owner and Engineer (Private Engineering Services); Construction and Safety Health Program (if applicable) (Office concern); Affidavit of Undertaking (if applicable) (Private Engineering Services); Structural Design Analysis w/ Seismic Analysis (Private Engineering Services); Soil Test (if applicable) (Office concern)","fee":"Per the National Building Code (PD 1096) and the Revised Revenue Code of Cotabato City","time":"14 days and 15 Minutes","where":"Office of the City Engineer – Building and Industrial Safety Inspection Division, Permits Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certificate of Occupancy","summary":"Get the certificate that lets you occupy a finished building after it passes the safety inspection.","category":"permits","for":"everyone; businesses","requirements":"Filled up Application Form for Certificate of Occupancy (Office of the City Engineer – Building Evaluation Division; Building Inspection and Enforcement Division); Fire Safety Inspection Certificate (SFIC) (Office of the City Engineer – Building Evaluation Division; Building Inspection and Enforcement Division); Three (3) copies of duly notarized Certificate of Completion signed by the owner/applicant and signed and sealed by the duly licensed Architect or Engineers in-charge of construction, and construction logbook (Client); As-Built plan (if necessary) (Client)","fee":"See the Revised Revenue Code of Cotabato City","time":"3 Days 1 hour and 15 minutes","where":"Office of the City Engineer – Building and Industrial Safety Inspection Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Preparation of Plans and Program of Work","summary":"Get city engineers to prepare plans and cost estimates for schools, barangay halls, roads and other projects.","category":"community","for":"everyone; government-offices; local-governments","requirements":"Letter request specifying the services needed (Client concern)","fee":"None","time":"16 days and 12 minutes","where":"Office of the City Engineer – Planning Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Maintaining Drainage Systems and Other Infrastructure","summary":"Ask the city to clean drainage, repair roads, potholes, manholes and government buildings, or do demolition work.","category":"community","for":"everyone","requirements":"Letter request specifying the service needed address to the City Mayor through the City Engineer","fee":"None","time":"1 Day and 15 minutes","where":"Office of the City Engineer – Maintenance Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Request for Trainings/Orientation and Drills","summary":"Request disaster preparedness training, orientation or drills for your group, school or office.","category":"community","for":"everyone","requirements":"Letter of Request addressed to the City Mayor thru CDRRMO Head (Office Of The Secretary To The Mayor); List of Participants","fee":"None","time":null,"where":"City Disaster Risk Reduction and Management Office (CDRRMO) – Administrative and Training Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Rescue and Emergency Response","summary":"Call the emergency hotline to get a rescue team sent to your emergency.","category":"community","for":"everyone","requirements":"","fee":"None","time":null,"where":"City Disaster Risk Reduction and Management Office (CDRRMO) – Operations and Warning Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Standby Medic or Ambulance","summary":"Request medics or an ambulance on standby for your event or activity.","category":"health","for":"everyone","requirements":"Request letter to the Office of the City Mayor","fee":"None","time":null,"where":"City Disaster Risk Reduction and Management Office (CDRRMO) – Operations and Warning Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Assistance in DRR-CCA Study or Research","summary":"Get help and city contingency plans for your study on disaster risk reduction and climate change.","category":"education","for":"researchers; students","requirements":"Request letter to the Office of the City Mayor","fee":"None","time":null,"where":"City Disaster Risk Reduction and Management Office (CDRRMO) – Research and Planning Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Youth Organization Registration Program","summary":"Register your youth or youth-serving organization with the city for easier access to youth programs.","category":"community","for":"youth","requirements":"Youth Organization Registration Form; Directory of Officers and Advisers; List of Members in Good Standing; Copy of Constitution and By – Laws; Endorsement / Certification from Appropriate Authority","fee":"None","time":null,"where":"Office of the City Mayor – Local Youth Development Services","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"City Scholarship Grant","summary":"Apply for a city college scholarship if you are a poor but deserving student aged 25 or below.","category":"education","for":"students; youth","requirements":"Accomplished Application form; Report Card / Certificate of Grades; Good Moral Character; Barangay Certificate of Indigency; Income Tax Return; Voter's ID / Certification; Senior High School Diploma","fee":null,"time":null,"where":"Office of the City Mayor – Local Youth Development Services","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Release of Confiscated Driver's License","summary":"Get back a driver's license taken by traffic enforcers after paying the penalty and attending the seminar.","category":"permits","for":"everyone","requirements":"One (1) day seminar on traffic code prior to the release of License; Payment of corresponding penalty (Office of the City Treasury)","fee":"Corresponding penalty (paid at the Office of the City Treasury)","time":"10 minutes","where":"Office of the City Public Safety Officer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"City Number Coding Scheme Exempt Sticker","summary":"Apply for a sticker that exempts your vehicle from the city number coding scheme.","category":"permits","for":"everyone","requirements":"","fee":null,"time":"2 to 3 hours","where":"Office of the City Public Safety Officer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Security and Traffic Assistance for Activities","summary":"Request security and traffic help for your motorcade, parade, reunion or other large activity.","category":"community","for":"everyone","requirements":"Request letter","fee":null,"time":"2 to 3 hours","where":"Office of the City Public Safety Officer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Deployment of Personnel to Ensure Health Protocol","summary":"Businesses can request public safety personnel to make sure health protocols are followed.","category":"community","for":"businesses","requirements":"","fee":null,"time":"2 to 3 hours","where":"Office of the City Public Safety Officer – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Public Safety Assistance","summary":"Call the public safety office for help with peace and order concerns.","category":"community","for":"everyone","requirements":"","fee":"None","time":"15 minutes","where":"Office of the City Public Safety Officer – Operation Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Senior Citizens Identification Card (with Booklets)","summary":"Get or renew your senior citizen ID and discount booklets for medicine, groceries and movies.","category":"requests","for":"senior-citizens","requirements":"New: Barangay Certificate (Purpose for Applying Senior Citizen ID, Countersigned by the Barangay Senior Citizen President) (Barangay Office); New: Birth Certificate (PSA/NSO) and any Valid ID; New: CEDULA (Office of the City Treasurer); New: Recent 2x2 Photo (1copy); Renewal: Barangay Certificate (Applying for Senior Citizen ID Renewal, Original Copy, Countersigned by the Barangay Senior Citizen President) (Barangay Office); Renewal: Photo copy of Senior Citizen ID with Three (3) SIGNATURES; Renewal: Recent 2x2 Photo (1copy) white background; Renewal: CEDULA (Office of the City Treasurer); Lost: Affidavit Of Loss (Legal Office/Firm); Lost: CEDULA (Office of the City Treasurer); Lost: Recent 2x2 Photo (1copy); Correction: Senior Citizen ID; Correction: Birth Certificate and any valid IDs","fee":"None","time":"3 minutes","where":"Office of the Senior Citizens Affairs (OSCA)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Cancellation of Senior Citizens ID","summary":"Have a senior citizen ID cancelled and get a Certificate of Cancelation.","category":"requests","for":"senior-citizens","requirements":"Senior Citizen ID (OSCA)","fee":"None","time":"3 minutes","where":"Office of the Senior Citizens Affairs (OSCA)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Application for Senior Citizens Late Birth","summary":"Get help registering a senior citizen's birth that was never recorded.","category":"requests","for":"senior-citizens","requirements":"Verification for Records/PSA Negative (PSA); Verification Fee 100/LCR (Office of the Civil Registrar); Joint Affidavit of 2 disinterested Persons witnessing the Birth (PAO); Barangay Certificate Applying for Birth Certificate where you reside with corresponding Signature of Senior Citizen President (Barangay Office); OUT OF TOWN (Affidavit of Birth with CORROBORATION); MDR (Philhealth); Comelec Certificate (Updated) (COMELEC); CEDULA; National ID; Baptismal Certificate for Christian; Police/NBI Clearance (NBI Office); PICTURE with latest Calendar; Birth Certificate of Sibling; Marriage Contract; GREEN BIRTH (Barangay); OSCA ID Xerox with 3 Signatures; OSCA Certificate of Senior Citizens Identification Card holder with details","fee":"None","time":"6 mins.","where":"Office of the Senior Citizens Affairs (OSCA)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Application for Senior Citizens Cash Card ATM Privilege and Social Pension","summary":"Apply for a senior citizen cash card or the social pension for indigent seniors.","category":"assistance","for":"senior-citizens","requirements":"Cash Card: Photocopy of Senior Citizen's ID Card; Cash Card: Proof of Billing; Cash Card: Barangay Clearance; Cash Card: COMELEC Certification (at least 2 years registered); Cash Card: Accomplish the Application Form for Cash Card ATM; Social Pension: Three (3) 2x2 pictures; Social Pension: One (1) Xerox copy of Senior Citizen ID – (with signature of OSCA Head); Social Pension: One (1) Barangay Certificate of Residency (Original) – (w/ Signature of Senior Citizen President); Social Pension: One (1) Voters Certificate (Xerox copy and Original)","fee":"None","time":"1 month and 6 minutes","where":"Office of the Senior Citizens Affairs (OSCA)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Application for Senior Citizens Burial Assistance and Data Collection","summary":"Families can claim burial aid when a senior citizen dies; seniors can also register their records.","category":"assistance","for":"senior-citizens; families-in-need","requirements":"Burial Assistance: Registered Death Certificate (Office of the City Civil Registrar); Burial Assistance: Barangay Certificate of Indigency (deceased); Burial Assistance: Funeral Contract (for Non-Muslims); Burial Assistance: VIDEO/PHOTO documentations ON CELLPHONE; Burial Assistance: Deceased and claimant's government issued valid I.D.; Data Collection: Recent 2x2 pictures white background (1copy); Data Collection: Photo copy of Senior Citizen ID with Three (3) SIGNATURES or thumbmark; Data Collection: Photocopy of BIRTH CERTIFICATE","fee":"None","time":"2 weeks and 6 minutes","where":"Office of the Senior Citizens Affairs (OSCA)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Financial Assistance for Centenarian","summary":"Senior citizens who reach 100 years old can apply for a cash gift.","category":"assistance","for":"senior-citizens","requirements":"Intake Sheet; 1x1 Picture (2pcs); Latest Barangay Certificate; Photocopy of Senior Citizen's ID; NSO Birth Certificate (SECPA with receipt); Affidavit of 2 Disinterested Persons with Photocopy of Valid IDs; ORIGINAL Voter's Certificate; Whole and Half Body Pictures; Birth Certificate of Children (SECPA with receipt); Community Tax Certificate","fee":"None","time":"2 weeks and 3 minutes","where":"Office of the Senior Citizens Affairs (OSCA)","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Notarization of Affidavits and Other Legal Documents","summary":"Have affidavits, deeds and other legal documents notarized at low cost, especially for poor residents.","category":"legal","for":"everyone; families-in-need","requirements":"Valid I.D.","fee":"Php 50.00–500.00 for most documents; deeds and contracts 1% or Php 1,000.00, whichever is higher","time":null,"where":"Office of the City Legal Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Legal Assistance (Particularly on Human Rights Victims)","summary":"Get free legal advice and counseling from the City Legal Officer, especially if your rights were violated.","category":"legal","for":"everyone","requirements":"","fee":null,"time":null,"where":"Office of the City Legal Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Receiving of Documents (Invitations, Courtesies, Memorandum of Agreement)","summary":"Submit invitations, courtesy calls or agreements to the City Administrator for action.","category":"community","for":"everyone","requirements":"Pertinent documents (Concerned individual/client)","fee":"None","time":"1 day and 31 minutes","where":"Office of the City Administrator","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Feedback and Complaints Mechanism","summary":"File a complaint letter and have it reviewed and sent to the right city office.","category":"community","for":"everyone","requirements":"Letter of complaints","fee":null,"time":"1 day and 30 minutes","where":"Office of the City Administrator","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Implementation of Annual Lupon Tagapamayapa Incentive Awards","summary":"Barangay Lupons that settle disputes well can join the annual awards and win cash incentives.","category":"government","for":"local-governments","requirements":"Katarungang Pambarangay Reports","fee":"None","time":"11 day, 9 hours, and 10 minutes","where":"Office of the City Mayor – Community and Cultural Affairs Division, Barangay Affairs Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Conduct Capability Training/Seminar","summary":"Lupon members and barangay officials get training on Katarungang Pambarangay and barangay governance.","category":"government","for":"local-governments","requirements":"Invitation letter; Attendance","fee":"None","time":"3 days, 1 hours, and 20 minutes","where":"Office of the City Mayor – Community and Cultural Affairs Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Provision of Technical Assistance to the Barangays and Other Community Groups","summary":"Get help writing project proposals and training designs for your barangay or community group.","category":"community","for":"local-governments","requirements":"Request letter for Technical Assistance","fee":"None","time":"10 days and 35 minutes","where":"Office of the City Mayor – Community and Cultural Affairs Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Issuance of Various Certificates for Elected and Appointed Barangay Officials","summary":"Barangay officials get certificates for their fidelity bond or civil service eligibility.","category":"government","for":"local-governments","requirements":"","fee":"P50.00","time":"40 minutes","where":"Office of the City Mayor – Community and Cultural Affairs Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Request for Coverage (Photos, Videos, and Livestream)","summary":"Ask the city information office to cover your event with photos, videos or a livestream.","category":"community","for":"everyone","requirements":"Letter request submitted to the office","fee":"None","time":"1 day","where":"Office of the City Information Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Receive and Relay Request for Assistance on Information Dissemination of Materials (All Forms)","summary":"Government agencies can ask the city to help spread information about their programs.","category":"government","for":"government-offices","requirements":"Letter submitted through email or to the office","fee":"None","time":"1 day","where":"Office of the City Information Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Facilitate the Conduct of Press Conference","summary":"Accredited media can cover the City Mayor's press conferences after showing their credentials.","category":"community","for":"businesses; workers","requirements":"Original Company ID; Letter Assignment","fee":"None","time":"1 hour and 30 minutes","where":"Office of the City Information Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Processing of Complaints and Feedback","summary":"Send complaints or feedback about city services by letter, form or Facebook.","category":"community","for":"everyone","requirements":"Complaint letter or request form; Letter sent through social media (Facebook)","fee":"None","time":"1 hour","where":"Office of the City Information Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Public Customer Assistance – Medical Assistance","summary":"Get a Mayor's referral or endorsement for medical assistance.","category":"health","for":"patients","requirements":"Medical Prescription (Accredited private and government medical clinics and hospitals); Clinical Diagnosis or Doctor's Referral (Accredited private and government medical clinics and hospitals)","fee":"None","time":"37 minutes","where":"Office of the City Mayor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Public Customer Assistance – Job Recommendations","summary":"Get a Mayor's recommendation letter to support your job application.","category":"livelihood","for":"job-seekers","requirements":"Complete Bio-Data and Curriculum Vitae; Past Employment Records (Human Resource Office); Clearances; Other Relevant Documents","fee":"None","time":"37 minutes","where":"Office of the City Mayor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Public Customer Assistance – Transportation Discount","summary":"Get a Mayor's endorsement for a transportation discount.","category":"assistance","for":"everyone","requirements":"Community Tax Certificate (Office of the City Treasurer); Voter's ID (Commission on Election BARMM)","fee":"None","time":"37 minutes","where":"Office of the City Mayor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Public Customer Assistance – Burial Permits (Public Cemeteries)","summary":"Get a permit to bury a loved one in a government-owned public cemetery.","category":"permits","for":"everyone","requirements":"Death Certificate (NSO BARMM); Barangay Certification (Barangay Hall where the applicant is a registered resident)","fee":"None","time":"37 minutes","where":"Office of the City Mayor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Public Customer Assistance – Certifications for Various Purposes","summary":"Request a certification from the Mayor's Office for your stated purpose.","category":"requests","for":"everyone","requirements":"Letter request stating the purpose (Client/applicant or representative); Other related documents (Human Resource Office, respective office where the documents are extracted from)","fee":"None","time":"37 minutes","where":"Office of the City Mayor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Public Customer Assistance – Authentication of Various Official Records","summary":"Have official city records authenticated by the Mayor's Office.","category":"requests","for":"everyone","requirements":"Original Copy (Client/applicant or representative); Other related documents for verification","fee":"None","time":"37 minutes","where":"Office of the City Mayor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Mayor's Clearance","summary":"Get a Mayor's clearance for local jobs, AFP/PNP enlistment, passports, travel abroad or marriage.","category":"permits","for":"everyone; job-seekers; overseas-workers","requirements":"Original Copy of Barangay Clearance (Barangay Office); Original Copy of Court Clearance (City Court); Original Copy of Fiscal Clearance (Fiscal Office); Original Copy of Police Clearance (City Police Department); One (1) pc 2 x 2 picture (Client or Representative); One (1) Documentary Stamp (Office of the City Treasurer); One (1) photo copy for each clearance submitted","fee":"None","time":"35 minutes","where":"Office of the City Mayor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Certificate of Good Moral Character","summary":"Get a certificate from the Mayor's Office stating you have good moral character.","category":"requests","for":"everyone","requirements":"Barangay Certification stating that the client is a resident of the barangay and has no derogatory records (Barangay Hall); Official Receipt from the Office of the City Treasurer (Office of the City Treasurer)","fee":"None","time":"35 minutes","where":"Office of the City Mayor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Mayor's Clearance for Securing Firearms License","summary":"Get the Mayor's clearance you need when applying for a firearms license.","category":"permits","for":"everyone","requirements":"Letter of intent stating name, status, address, occupation and purpose of securing Firearm License (Client or representative); Drug Test (Accredited Drug Testing Center); Personal Appearance of Applicant; Certificate of Membership to any Gun Club (Registered Gun Owner's Association); Original Copy of Barangay Clearance (Barangay Hall); Original Copy of Court Clearance (Hall of Justice – City Court); Original Copy of Fiscal Clearance (Fiscal Office); Original Copy of Police Clearance (City Police Department); One (1) pc 2 x 2 ID picture (Client or representative); One (1) Documentary Stamp (Office of the City Treasurer); One (1) photo copy for each clearance submitted","fee":"None","time":"35 minutes","where":"Office of the City Mayor – Administrative Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Permit to Conduct Motorcade/Parade/Mass or Group Gatherings and Other Miscellaneous Permits","summary":"Get a permit before holding a motorcade, parade, rally or other group gathering in the city.","category":"permits","for":"everyone; businesses; cooperatives; government-offices","requirements":"Letter request addressed to the City Mayor indicating the schedule, planned route and the purpose of activity (Client or representative); Payment of fees for motorcades/parades conducted to promote concerts and other related fund raising activities (Office of the City Treasurer); Coordination of activities for mass gatherings such as prayer/protest/indignation rallies (Cotabato City Police Office)","fee":"None, except fees for motorcades/parades promoting concerts and fund-raising activities","time":"37 minutes","where":"Office of the City Mayor – Administrative Division, Records Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Use of Government Facilities","summary":"Borrow city venues like the City Plaza or Social Hall, the sound system or the city bus.","category":"community","for":"everyone","requirements":"Request letter address to the City Mayor, specifying the government facility to be used with date, time, and purpose indicated (Client or representative)","fee":"None","time":"1 hour and 4 minutes","where":"Office of the City Mayor – Administrative Division, Records Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Authenticated Photocopy of Ordinance and/or Resolution and Other Related Documents","summary":"Get certified copies of city ordinances, resolutions and related documents.","category":"requests","for":"everyone","requirements":"Request letter (Records Division Chief – Receiving Section)","fee":"None","time":"60 minutes","where":"Sangguniang Panlungsod (Office of the City Vice Mayor) – Records Division","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Request for Copies of Transcribed Minutes of the Proceedings of Committee Hearing","summary":"Get copies of the transcribed minutes of city council committee hearings.","category":"requests","for":"everyone","requirements":"Letter Request (Records Division)","fee":"None","time":"50 minutes","where":"Sangguniang Panlungsod (Office of the City Vice Mayor) – Records Division, Receiving Section","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Research Assistance","summary":"Students and researchers can get help from the tourism office for their research.","category":"education","for":"students; researchers","requirements":"Resume/Application letter/Biodata (Concerned Client); Pertinent Credentials (Concerned Client)","fee":"None","time":"10 minutes","where":"Office of the City Mayor – Office of the City Tourism Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Tourism Clearance","summary":"Tourism-related businesses can get a tourism clearance from the city.","category":"permits","for":"businesses","requirements":"Resume/Application letter/Biodata (Concerned Client); Pertinent Credentials (Concerned Client)","fee":"None","time":"12 minutes","where":"Office of the City Mayor – Office of the City Tourism Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Tour Guiding","summary":"Request a city tour guide for your visit or group.","category":"community","for":"travellers; businesses","requirements":"Resume/Application letter/Biodata (Concerned Client); Pertinent Credentials (Concerned Client)","fee":"None","time":"7 minutes","where":"Office of the City Mayor – Office of the City Tourism Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Applying for Job with the City Government","summary":"Apply for open jobs at the city government; applicants are screened by a selection board.","category":"livelihood","for":"job-seekers","requirements":"Application; Personal Data Sheet (PDS) with latest 2\"x2\" ID picture; Photocopy of Eligibility (ies); Photocopy of Transcript of Records; Other supporting documents, if any","fee":null,"time":null,"where":"Office of the City Human Resource & Management Officer","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Veterinary (Animal Health)","summary":"Get an animal health certificate or permit for your pet or livestock.","category":"farming","for":"everyone; farmers","requirements":"Presence of Animal (Client); Vaccination Card of Animal (Veterinarian of the Place of Origin)","fee":"Php 50.00","time":"27 minutes","where":"Office of the City Veterinarian","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Meat Inspection Activities","summary":"Have animals and meat inspected so only safe meat is sold to the public.","category":"farming","for":"businesses; farmers","requirements":"Meat Inspection Certificate (National Meat Inspection Service); Municipal/Barangay Health Certificate (Veterinarian of the Place of Origin)","fee":"None","time":"31 minutes","where":"Office of the City Veterinarian","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Animal Impounding and Depopulation Program","summary":"Get back your impounded animal from the city pound after paying the fine.","category":"farming","for":"everyone","requirements":"Receipt of Payment (City Treasury); Animal Health Certificate/Card (Veterinarian of the place of Origin)","fee":"Php 500.00 fine","time":"31 minutes","where":"Office of the City Veterinarian – City Pound","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Operation of Halal Slaughterhouse","summary":"Have your cattle, carabao, goats or sheep slaughtered the halal way and inspected as fit to eat.","category":"farming","for":"everyone; businesses; farmers","requirements":"Personal Identification (Concerned Individual/Client); Barangay Clearance (Registered barangay office); Certificate of Ownership/Transfer (Halal Slaughterhouse Office); Veterinary Health Certificate (City Veterinary Office)","fee":"P970.00/head (cow), P1,070.00/head (carabao), P233.00/head (goat/sheep)","time":"10 hours and 32 minutes","where":"Office of the City Mayor – Cotabato City \"AA\" Halal Slaughterhouse","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"},{"provider":"Cotabato City","provider_kind":"City","service":"Operation of Hog Slaughterhouse","summary":"Have your hogs slaughtered, inspected, cleaned and delivered to market stalls.","category":"farming","for":"everyone; businesses; farmers","requirements":"Veterinary Health Certificate (City Veterinary Office); Permit Receipt (Slaughterhouse/Revenue Collection Office); Meat Inspection Certification (Slaughterhouse)","fee":"649.25 per head","time":"4 hours and 18 minutes","where":"Office of the City Mayor – Hog Slaughterhouse","source":"https://cityofcotabato.com/wp-content/uploads/2026/05/Citizen-Charter-new.pdf"}]}